13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Ford Arlington Difference

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Recent Reviews from AutoNation Ford Arlington

BUYER BEWARE. If you want to work with a dealership that gives even the slightest impression that they care about you and your business, this is not the place for you. I've been attempting to get a Bronco Sport for some time now, and finally found one through this dealership around Memorial Day weekend. The vehicle was not yet at their lot, but was going to be en route soon from Ford's plant. I was told that I could begin the purchase process for that particular vehicle before it arrived at the lot if I filled out some paperwork and put down a $1,000 deposit. When the vehicle arrived, I'd be able to complete the purchase and take my new car home. I was told in no uncertain terms that this vehicle was now officially mine and would not be available for purchase by anyone else. Now, more than six weeks later, I have yet to hear from anyone at the dealership telling me the car has arrived. It has been removed from their website and marked as sold - but not to me! After multiple unanswered attempts to get in touch with the General Manager, I have not heard anything back, but I received an unexplained email from Ford (corporate) saying that the dealership had placed an order for a new Bronco Sport in my name without my authorization and with a build/delivery time of around two months or potentially more. This tacit admission that they sold what was rightfully my vehicle to someone else without ever even attempting to reach out to me in inexcusable, and I still have not heard a peep from them. Nor have I received a refund for the $1,000 deposit I placed on the vehicle, which they no longer even have. In retrospect, I should have known that there would be issues with the process. I made an appointment (as opposed to just walking in) to go in and see a sales rep when I began this process, and she arrived to our meeting more than 25 minutes late. She was very unprofessional, and set the tone for the rest of my interactions with the dealership. My family has purchased at least 5 vehicles in the last year (4 of them through Ford) and this is by far the worst experience we've had in that span of time. I could not be more disappointed with the (lack of) service I've gotten from my experience with this dealership, and will not be using them again, nor recommending them to anybody I know.

William Nichol Jul 22, 2021

Drove 2 hours to purchase a used car. Prior to arrival, Jeff was responsive via text and phone. However, once the deal was signed, Jeff checked out. The vehicle only had one key. We said we needed two. Jeff's suggestion was for us to return on a Monday or Friday morning at 10 to get a second key made. Even after explaining several times that we live 2 hours away and that after a week our daughter would be taking the car to College Station, this was still his only suggestion. When it was time to sign the papers, we learned that because it was a Certified Pre-Owned, they were required to provide us two keys. Used car manager says no problem, we will have someone come to your house and make you a key - perfect!!! We leave the dealership on Wednesday afternoon (with one key). I text Jeff Thursday and Friday with no replies. Late Friday I get aggressive and he finally replies that it will be taken care of Monday. So its Monday at 2:00 and no word from Jeff. I reach out to locksmith and they have not made contact. After two texts to Jeff, the later being very aggressive - Jeff calls and is SO VERY RUDE...raising his voice and just being hateful (I sure wished I had recorded the call) - he still doesn't know his business well enough to know that he is required to provide me the second key - he is still suggesting that I drive the car back 2 hours on Monday or Friday and have a key made. When I say, no the manager says you are sending someone to my house. Because he is obviously out of the loop - I said, just let me talk to Jason (used car manager) - his reply - "you can call the main number and ask for him". 5 minutes later Jeff calls back, much nicer tone, says he talked to Jason and the locksmith has been called. To wrap up the story - Jason, the used car manager got involved and a locksmith was sent to my house and we got our second key. He followed up and was responsive - this is the ONLY reason I recommend this dealership. Either make sure you have everything you need before you leave the dealership - or get the managers cell phone number.

Jeannie Cash Hilbers Nov 13, 2019

Everyone loves driving off the lot in a brand new vehicle.. no one loves the process of getting there! We had a very specific truck we wanted. Being the end of year the availability options were limited. We actually live in San Antonio and purchased the truck in Arlington. We also had an exact price we were willing to pay, and going back and forth with a pushy salesman wasn’t something I was looking forward to. I’d rather spend my free time loving on my kids over trying to wrangle a 15 month old in a dealership. I texted Edward and told him exactly what I wanted and what I would be willing to pay. It took some work and a little time but Edward got us there. All over text! No wasted day spent at a dealership. No getting up and threatening to walk out ten times. No salesman holding your keys hostage while he runs back and forth to talk to a manager and comes back with ten different offers before you get where you need to be, if you get there at all. While I hung out with my babies Edward did all the work with an occasional text to verify information or update on status. He didn’t waste my time with offers he knew were not going to fly, he didn’t push or insult me, didn’t try to tell me what the value of truck was as if I couldn’t read or didn’t already know. I have to admit in the back of my mind I expected some surprise or back peddling once we arrived to the dealership. My husband and I actually went back and forth on whether to call the bank to get the check issued, expecting some change once we actually arrived. I was certain we were going to get there and there was going to be some surprise. The only surprise was there were no surprises! The truck was waiting for us to look at. The paperwork was exactly as we discussed. Everything was flawless! I can’t say I loved the process... who really loves the process of buying a car or truck??? But Edward made it easy... he took the stress and frustration out of things and made a dreaded process easy. Absolutely 100 times over I recommend Edward!

Dianna M Kellum Nov 9, 2019

The finance portion went particularly well. Charlie was very knowledgeable and it went well. Sales with JEFF was a disaster. I didn’t even get a chance to test drive the vehicle before going into finance. Went in at 12pm and didn’t leave until 8:45pm. Had to wait for the vehicle to be picked up from Frisco. I was told to leave about 2pm and told not to return until 5pm when the vehicle would be ready and paperwork would be ready to be completed. I didn’t go into finance until 6:30. I finally test drove at 7 and then salesman JEFF didn’t know how to set up FordPass and it’s still not set up to this date. Upon initial inspection is the vehicle minor road damage was found on vehicle and was told it would be fixed at a later date, vehicle had 1026 miles on the vehicle when website said 8 miles as advertised, also was noted that a “remote start” would be installed as negotiated at sales. When I questioned the miles, the salesman JEFF and he replied with “I don’t know what you want me to do about it.” After being there all day, I was just ready to take the vehicle and leave. Vehicle was then taken possession of. When returning to the house a few issues were found with the plastic on the fog lamps. On Monday, dealership contacted to start repairs and service needed as negotiated. Brought in on Wednesday and was told maybe by the end of the day if not the next. Loaner was given. Salesman JEFF said he would be there to help with installation of car seat and didn’t show up and didn’t even call my wife to notify her he couldn’t make it. Wife notified sales manager to take their time because she wanted it done right. Vehicle was not returned until a whole 9 days later. Upon inspection, the plastic on the fog lamp was not replaced as requested. Also noted that an after market remote start was placed on the vehicle and not a Ford genuine part. It was discovered after I tried to adjust the setting to have the remote start last for a longer period of time over 5 minutes. When the salesman JEFF was questioned about it over the phone he said “You didn’t specify a “factory” remote start in your contract, so we went with an aftermarket remote start as an alternative.” I then question the the decision to not place a Ford genuine part on the vehicle and he then said “That is not what you asked for. You only asked for a remote start not a factory remote start specifically.” This was very disappointing to myself and I felt cheated as I figured if I bought a new Ford vehicle from a Ford dealership that a genuine Ford part would be placed on my new vehicle. The salesman JEFF then notified me that the plastic for the fog lamp was on back order and he didn’t know when the repair could be completed. Service has yet to contact me since purchasing the vehicle. Purchased on 8/12/19

Evan Flores Sep 5, 2019

This was absolutely the worst experience I have had at this dealership. From The time I dropped the truck off, I was treated indifferently. I pulled up in the service lane where the signs stated to go. I waited and waited for someone to come out, knowing they could see me sitting there in front of the LARGE windows. I finally went in. In the first office the person was on the phone, in the next office two men were sitting and chatting. I walked in and Lex looked up and asked me if I needed something. Yes, my car serviced. Prior to going out and even looking at my vehicle he wanted to know what all I needed and had me sign a form that it would be $99.95 to even look at the door that was stuck. I also asked that he check the drivers side blinker as I believed there was a bulb out. That done, he told me they were very busy and probably wouldn't even look at it until sometime on Monday (this was Thursday). I agreed and left the truck. He called me on Saturday to tell me that to fix the door it would be $600.00 (this is a quarter door) and that they would have to order the part. I told him to forget it and that I would have to pick up the truck on Monday as I wouldn't make it there by 5:00. I went by on Monday evening, stepped into his office, where he was again sitting and chatting, and he again asked me if I needed something. I said to pick up my truck, he just stared at me, I said the name is Russo. He said you need to just go to the cashier, they will have everything. I went to the cashier where I had to wait because he was not there. When he arrived, he found my paperwork and ran my debit card charging me $36.99. I asked him about the cost and he said everything they did was listed. I signed the receipt and was about to walk off with my keys when Lex walked up and told the cashier, you need to reprint hers. I just re-did it, do a reprint and walked off. The cashier said I wish he had told me that a while ago. He reprinted the invoice which was now $136.99. I asked him to go over what was done with me. He stated they changed the light bulb. I realize, that I agreed to the $99.95 charge to check the door, but I cannot help feeling extremely taken advantage of for basically being charged $136.99 to change a light bulb and being treated the way I was treated. Lex, never spoke to me at the cashiers stand or anything else. To make matters worse, I was told the truck would be parked somewhere out front. After looking around for several minutes, I went back in and told them someone needed to find the truck for me and bring it up, I wasn't going to spend my time searching. I also think that a $3.75 disposal fee for a tiny light bulb is ridiculous. All this said, the money $36.99 for a light bulb change might not be as much as issue if I had at least been treated decently.

kdrusso Mar 21, 2017

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Ford Arlington Difference

Recent Reviews from AutoNation Ford Arlington

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