Recent Reviews from AutoNation Ford Arlington

This was absolutely the worst experience I have had at this dealership. From The time I dropped the truck off, I was treated indifferently. I pulled up in the service lane where the signs stated to go. I waited and waited for someone to come out, knowing they could see me sitting there in front of the LARGE windows. I finally went in. In the first office the person was on the phone, in the next office two men were sitting and chatting. I walked in and Lex looked up and asked me if I needed something. Yes, my car serviced. Prior to going out and even looking at my vehicle he wanted to know what all I needed and had me sign a form that it would be $99.95 to even look at the door that was stuck. I also asked that he check the drivers side blinker as I believed there was a bulb out. That done, he told me they were very busy and probably wouldn't even look at it until sometime on Monday (this was Thursday). I agreed and left the truck. He called me on Saturday to tell me that to fix the door it would be $600.00 (this is a quarter door) and that they would have to order the part. I told him to forget it and that I would have to pick up the truck on Monday as I wouldn't make it there by 5:00. I went by on Monday evening, stepped into his office, where he was again sitting and chatting, and he again asked me if I needed something. I said to pick up my truck, he just stared at me, I said the name is Russo. He said you need to just go to the cashier, they will have everything. I went to the cashier where I had to wait because he was not there. When he arrived, he found my paperwork and ran my debit card charging me $36.99. I asked him about the cost and he said everything they did was listed. I signed the receipt and was about to walk off with my keys when Lex walked up and told the cashier, you need to reprint hers. I just re-did it, do a reprint and walked off. The cashier said I wish he had told me that a while ago. He reprinted the invoice which was now $136.99. I asked him to go over what was done with me. He stated they changed the light bulb. I realize, that I agreed to the $99.95 charge to check the door, but I cannot help feeling extremely taken advantage of for basically being charged $136.99 to change a light bulb and being treated the way I was treated. Lex, never spoke to me at the cashiers stand or anything else. To make matters worse, I was told the truck would be parked somewhere out front. After looking around for several minutes, I went back in and told them someone needed to find the truck for me and bring it up, I wasn't going to spend my time searching. I also think that a $3.75 disposal fee for a tiny light bulb is ridiculous. All this said, the money $36.99 for a light bulb change might not be as much as issue if I had at least been treated decently.

kdrusso Mar 21, 2017

My wife and I wanted a used truck and we chose AutoNation Ford in Arlington because of good reviews. I figured because we were buying from a big company we wouldn’t get screwed. We got a 06 Ford F-150 drove it home and then went on vacation, when we got back the headliner to the truck was wet and stained. We also found the third brake light broken, A/C not working and pulled to the right while driving. Keep in mind I purchased this truck during summer. I called to let them know of these issues we had and they went ahead and fixed everything, so far so good. We only use this truck on weekends and now have had this truck for 5 months. We haven’t even put enough miles to make the first oil change. Now the motor needs new lifters, started, fly wheel and we found out the heater doesn’t work. We never buy the warranty but I’m glad we did. They covered the new lifters, starter and fly wheel, as far as the heater they want me to pay 1200.00 to fix it. Now I purchase this truck during the summer and now where’re in the winter time so I was able use the heater for the first time. Evidently this wasn’t working when we purchase it in the summer. The service adviser said I would needed to talk to use sale manager. I went to talk to him and explained the whole situation, in the beginning he was understanding. I then said I would love to wright a review about my experience. At this point his whole demeanor chanced and he then said, “I WAS GOING TO HELP YOU BUT NOW THAT YOU HAVE THREATEN ME I’M NOT HELPING”. My intent with the review was to let people know that the dealership was going to take care of the issues I had with the vehicle. He instead took it as a threat and he started walking always then turned around and said what was your name and that’s all I need. I got a phone call about my truck currently in service department and was told they are not covering the heater! I hope this review will help with any future buyer’s!

Joey Martinez Feb 7, 2017

I had my 2003 Ford F-150 towed into the service department at Autonation Ford of Arlington because it was not starting. After the initial diagnostic was done, I was informed that 3 of the Freeze plugs had blown out due to too much water being in the coolant tank. I had just purchased the vehicle a short 3 weeks prior, so I never once touched anything under the hood. The vehicle was purchased like that. I had decided to have the vehicle towed to the dealership that I had purchased it from. When I went to the dealership, the service adviser Charles, had a technician explain to me about the condition of the vehicle. Charles walked away as the technician asked me if I was going to have it towed. I told him I kind of have to because it's not running. The technician then told me that it was running but shouldn't be driven for long distances. After speaking with the technician, Charles came back over and showed me where to pay for the initial diagnostic charge. After paying, the vehicle was then driven up to me in the service bay. I informed the guy that I was going to have it towed so he proceeded to drive the vehicle around the dealership parking lot to look for a place to park it. After parking it, he handed me the keys. I had then decided to drive the vehicle home, since it was only about 3-4 miles away. On the way home, I heard the vehicle was making a weird clanking sound and then noticed that it was overheating. I immediately pulled the vehicle over and turned it off. I then attempted to cool the engine down by putting water into the coolant tank, which it just ran right through. I was told to check the oil, which was a cloudy color. I then determined that I would have to have it towed the rest of the way home. I had the vehicle towed back to Autonation Ford. I informed them of what had happened. I was told that the engine would need to be replaced. After waiting about a week, I was informed that the extended warranty that I had wouldn't cover anything. I was initially told that I would have to pay $996 to replace the freeze plugs to pull the engine out and replace the plugs. Now, just to pull the engine out and inspect it, it's going to run me around $1100 plus the cost of a new engine, plus the cost of some other labor fees which sounds like I'm looking closer to $6500. I think this service department is trying to pull a fast one because they figure I am a woman and I don't know any better. They are trying to overcharge me for labor and unnecessary work. I think that they knew that the engine needed to be replaced from the start but were going to try to get me to pay for the freeze plugs first and then turn around and then have me pay for the engine later. Something about all of this just doesn't seem right. I now know that the dealership should never have allowed me to drive the vehicle off nor should I have been told that it ran, just not for long distances. I later found out from someone else that a vehicle without freeze plugs shouldn't ever be driven for any distance, not even short distances. For all I know, the damage could have been done while the dealership was driving the vehicle around the lot.

Kenya Bray Jan 26, 2017

Thank you, Christine Harris at AutoNation Arlington. I love my new Ford Edge. I went to AutoNation South Fort Worth about a month ago looking for a Ford Explorer. I found one with all the options I wanted at AutoNation Burleson. I emailed and contacted the sales manager and asked him to contact Burleson to see if he could get that vehicle so I could purchase it. Four hours later I contacted him and he told me someone else had purchased the vehicle at the Burleson store but he had plenty of others that I might like with more options costing more money. At that point, I decided not to do any business with AutoNation because it appeared he was not really interested in selling me that car and dealing with the other AutoNation Burleson to get it there. Had I known this, I would have just gone to the AutoNation Burleson. Just last week, I went to AutoNation Arlington where I had purchased my 2002 F250 pickup. I had found a Ford Edge that I wanted to drive. When I got there, I was told that someone else was driving it and talking about purchasing it. So Christine Harris at AutoNation Arlington proceeded to find me another Edge similar to what I wanted. She went to look for the keys to one that was similar and came back a few minute later with the keys to the one I had originally wanted to drive since the other folks decided not to buy it. So I test drove the Edge. Christine Harris was very knowledgeable about the vehicle and all its operations. I purchased the vehicle. I highly recommend Christine Harris because she is all about making sure the customer is satisfied. Her knowledge and honesty is refreshing. The whole experience was straight forward and an easy purchase with no long waits. Christine has renewed my faith in AutoNation and if you want to purchase a vehicle, I recommend that you stop by and visit her at AutoNation Ford Arlington on 1400 I-20 West in Arlington. Thank you, Christine. I love my new Ford Edge. Best Regards, Janis Wooden

Janis Wooden Jul 9, 2016

I received a safety recall notice a year ago - the infamous Takata airbag that explodes and sends shrapnel into your face and neck - but parts were not available. I received notification that parts were in last week, so I immediately called. After weaving my way through the automated system, a young man answered. I explained the details, and he told me he needed to speak with a service advisor to ensure they had the parts. I left my number and he promised to call me back with an appointment date. Six hours later, I called again, and found my way back to the same young man. He insisted that he had been unable to discuss this with a service advisor, yet. I was stunned, and asked him if the service advisors actually worked at that location. He assured me they did. I told him I would wait for his call. Two days later, hearing nothing, I called and worked my way to an operator and asked to speak to the service manager, Dave Morrison. They sent me to his voice mail, where I explained my frustration. Within the hour, Mr. Morrison called me back and told me that he had already scheduled me for the following week. He apologized, explaining that two service advisors had walked out on him the previous week. I pulled into the service bay on the day of my appointment at 8:30 am. As I pulled in, they lost power due to a storm. I left my car, and they promised to call me when it was done. The dealership was taken over by Autonation from Bankston the year I bought my Mustang, in 2009. It looks to me like not a dime has been put into that place since that time. Everything is faded, dingy, decrepit. I think all of the vehicles in the showroom were Mustangs - 2 Shelbys and a Laguna Seca. I didn't look at the price of the Laguna Seca, but both Shelbys had a $10,000 "Market Adjustment" tacked onto the retail price. I guess they don't really want to sell any cars at this dealership? By 2:00 pm, I called to see how they were coming. The repair still had not been started. I called again at 3:00 pm - no change. Keep in mind that this dealership is located in the heart of the DFW Metroplex, and stays open until 7:00 pm. The last thing I want to do is get a call from them at 7:00 pm to come pick up my car, and be out on a work night until 8:00 pm. So I headed to the dealership and picked my car up, untouched, at 3:30. It took about 15 minutes for someone to retrieve my car for me. I've made an appointment at another dealer. Hopefully, this time will go smoother. By the way, this is not the first bad experience I've had. The last time was a warranty repair. I was scheduled to leave the car on Monday. I had to travel for work on Sunday, and told them that, and asked if I could do an Early Bird Dropoff on my way to the airport on Sunday. No problem, I was told. When I got there on Sunday afternoon, I learned that it is impossible to get onto the property because they have gates that are locked on Sunday. That exemplifies the level of service you can look forward to from Autonation Ford Arlington.

David Stewart Jun 3, 2016

I totaled my car on 2/5/16. I have had nothing but delays since, especially when it comes to paying this vehicle off. I contacted Autonation to cancel my extended warranty, the first person I spoke with told me to wait until the car was paid off to cancel services. WRONG ADVICE, GAP will NOT cover extended warranties. Second time, I was emailed the form to cancel, which I signed and emailed back promptly. He contacts me 2 WEEKS later, asking for it. Ford Motor Credit took care of all of it for me, after I complained to them about the issues I was having with the dealership. This is the email I sent to a finance guy at Autonation Ford Arlington, Texas, after he asked for the cancellation 2 weeks later. Just FYI the car was only 5 months old at the time of total. I emailed that back to you the same day you sent it, on 3/8/2016, over 2 weeks ago. I’ve checked my sent messages and it says delivered. If you never received it, why would you wait 2 weeks to contact me? I also called the number on your emails, and there was no way to even leave you a message, so I left a message with someone else explaining the circumstances, assuming you or someone would actually do something. I contacted Ford Motor Credit and they took care of it for me. All portions of my extended warranty have been canceled and refunded to my account already, taken directly from Auto Nation. I am extremely unhappy with the service I have recieved, or lack there of. I was willing to purchase a new vehicle from Auto Nation, however, with the lack of attention I was given during this process I changed my mind. I did purchase a new vehicle from Five Star Ford on Saturday. I had to explain the circumstances surrounding the open account at Ford Motor Credit, when I explained the problems I’ve recieved, I was informed that the original dealership should have been more proactive in handling my problems, since they are the one who sold me the policy. The first time I called to try and cancel the warranty, whoever I spoke to told me to wait until GAP had paid for the car, that was the wrong advice, since GAP will not pay for extra warranties. I will not recommend Auto Nation Ford Arlington to anyone, I will most definitely recommend Five Star Ford. I will not recommend Gulf State Financial Services to anyone either, I will guide people to purchase their GAP coverage from an independent insurance agency. Sincerely,

Laura Walker Mar 24, 2016

I will NEVER recommend or buy from this place EVER again. We were screwed completely. We dealt with Jake Andrews and Lance. Both were a joke and every word that came through their mouth was a lie. We have had our vehicle for a little less than 3 months. Bought it the end of September and within 40 days it started to mess up. Power steering messed up, heater quit working, and I cant even remember what else was wrong with it. We moved out of state by the time the car started to mess up and they told us if anything went wrong we could take it to a dealership near us and it'd be covered. So I took it to a local ford dealership. The ford dealership told me that the dealership could call them and give their credit card info over the phone to pay for the repairs or that we could pay for them. I called Jake and told him that they needed to pay for it because it should have been covered and that we had only had the car for a month! He told me he'd call me that evening to let me know whats going on. He told me that it was all taken care of and in the morning he would call the dealership the next morning. I GAVE HIM THE DEALERSHIPS NUMBER! He never called the dealership. I called the dealership around noon and they still hadn't heard from Jake. I called him ALL afternoon. Text him. NOTHING! Finally that evening I got in touch with Lance to complain and he told me he thought it was all taken care of. They both flipped on me and told me their was nothing they could do. So I was out of pocket the expenses. BTW the vehicle came with a center tv installed and sure enough this afternoon I got in my car and the tv had fallen out of the ceiling. So who knows how much that will cost to get fixed. AND it hasn't even been 3 months yet.... STAY AWAY FROM THEM! FAR AWAY! ALSO whenever I bought the vehicle their was a part broken. It was a simple part that was just cosmetic part that they said they would fix. They ordered the part and I was told it would be there on Monday. I had to go there anyways to sign paperwork so Monday I headed up there. I called and guess what.... NO PART! So I was told it would be there the following day. Tuesday I called and was told the part was in. I get in my car only to receive another phone call that it was the wrong part. I'm pretty positive no part was in. I was just lied to about it all. So Wednesday I get up there and my part is finally in. Another thing that rubbed me the wrong way was whenever Jake was trying to sell us the vehicle he told me that we would get a full tank of gas(my mom was with me and she heard him say it also). Whenever I went up there to sign the rest of the paper work he took my car to get the gas. When he came back with the car he told me they normally just give half a tank but since we had such a difficult time with the part ordered he filled the tank up... I would have bought the vehicle whether they gave me a full tank of gas or no gas. It was just the fact that he lied about it one way or the other. I seriously could keep going on and on about this but I have wrote enough. Seriously STAY AWAY! Also whenever you say you are going to call someone you need to call them. They shouldn't have to call you.

Kayla Breann Dec 3, 2014

I've been looking for a particular used car for about 6 months. I found a new posting for this car here in the DFW area at AutoNation Ford in Arlington. A call to the dealer confirmed the vehicle was available so an appointment was made with Dean in the Used Car sales team. This was done mid-day on Friday through the ANF Customer Relations team, who were very helpful. Time was set to be between 9 and 9:30 the following Saturday morning. The trip to ANF from my home is about 85 miles so it's a good drive. We arrived about 9:05 and after waiting a few minutes for the Sales Team to complete their team meeting, I met Dean and inquired about the car. He stated that he wasn't sure where the car was and after seating us in his office, went into his sales mangers office to discuss it. After about 15 minutes he returned and told me the car was moved the previous night to another AN dealer and they were checking on it. After a few more minutes he came back to his office and told me the car was sold. I'm pretty straight forward guy so I thanked him, told him I was surprised, not happy and went on down the road. No phone call, nor an email that the car had been moved and sold. The general attitude we received from Sales team that morning was not really being surprised that the car was moved and they didn't know about it. This is a $70K used car and I would seem to think it would make someone's radar if it was moved from the dealership selling it. It sure seem that the classic left and right hands at ANF had no clue on what was going on. My guess is there is a bigger story here but it really doesn't matter at this point. My family and I own six automobiles and I've bought and sold a dozen or so cars here in Texas over 26 years. Needless to say, this was a very disappointing first impression and sadly, the worst experience I've had with a Used Car team. I'm sure they are a well intending team but my advice is be careful. I did send the Customer Relations my feedback. I also received an email from one in the ANF team that suggested I call their Sales manager which, in my opinion, is bit of the tail wagging the dog. Buyers beware ;)

a914guy Oct 28, 2014

This Dealership is Awful.the first day i went there just to test drive a ford focus and they pressured me to buy a car when i said i was just looking for now and needed to decide what kind of car i was going to get... They brought in two different managers to pressure me into getting a car. My boyfriend finally had to say we are going to need her keys back now. I should have stayed away but i thought i would give them the benefit of the doubt. The entire time i dealt with Leon W. Stay far away from this guy... He called me the next day and asked if i had decided on a car. I let him know i was interested in the car i test drove. The Car was 16,500 asking price.I told him I wanted to get the car TTL for 14,000. And 4,000 for my trade in. He called back twice and i didn't answer. So he TEXTED me. Which i found to be unprofessional, but i went with it. He told me he would do 14,089 for the car and 4,000 for my trade in. I then said If you make it 14,000 even and 4,000 for my trade in I will be there in 20 minutes. He said "I owe him lunch for that" but it was a deal. I Got my father to drive down so he could be there to make sure everything went as planned. I got there signed so papers (was not shown the breakdown of the price) He took me to the finance office where i filled out paper work THEN was shown my breakdown.. WELL He had the Price HIGHER THAN THE ASKING PRICE and 4,000 dollars deducted on the CRAZY HIGH price of this car for my trade in. So i would get the car for 14,000 even. That would make the 16,500 asking price JUMP to 17,500 at least (not including TTL). how is that a deal for me..? and Leon why would i have to buy you lunch for you screwing me over. I told the manger that was not what we discussed and I had Text messaged to prove it. He simply said i'm sorry but I cant do that deal. So I walked out and told Leon to give me my keys and that he lied to me. All he could say is I dont know what you are talking about. This by far is the WORST car buying experience i have ever encountered. The Finance guy who was nice pretty much said that Leon knew what he was doing and that was why i had not been shown the papers from the beginning. I will say that i have learned my lesson.

le702 Nov 21, 2013

As I consider what to write in this review, I must first say I am surprised to see any negative comments posted by Bankston Ford of Arlington customers. I purchased a 2013 Explorer XLT on Black Friday. My initial contact with this dealership was earlier the same week, when I submitted an online request. Not only did someone reply immediately by email (my desired method of communication), but I received a friendly phone call as well. Eventually, I made contact with Sales Representative Greg P., who suggested I make a quick visit to see whether he could beat the deal I was making with another Ford dealership. Upon arriving to Bankston in Arlington, I was greeted immediately by Greg P. Presenting myself as a "no BS" kind of person, Mr. P. acknowledged he was similar and assured me that he would conduct all of our business in a straightforward and professional manner. He has certainly upheld his promise in every way. Following our introduction, Mr. P. invited me to speak directly to the person responsible for appraising my trade-in, which I did, and as a result, the trade-in allowance was significantly more than the "best possible deal" offered by the competitor dealership. I spent a considerable amount of time in Mr. P.'s office as we looked online at available Explorers and discussed features and options. Never for one moment did I feel pressured or coerced like he was attempting to talk me into accepting something I did not want. In fact, before even visiting the sales lot to check out the Explorers, Mr. P. listened to my desires and priorities and worked diligently to find a vehicle that met all of my demands. Mr. P. and everyone on the sales and finance teams at Bankston Arlington are down-to-earth people who truly enjoy working with customers. They delivered exactly what I wanted and did so without any attempts to oversell, deceive, or otherwise mislead me in any way. After the sale, I worked with the aftermarket team to get window tinting. Mr. P. has followed up with me on more than one occasion over the past five days to ensure I am satisfied. We have spent additional time inside the Explorer so that he could teach me how to use the new Ford Sync software and assist me in maximizing my driving experience. In the future, I know that I can depend on Mr. P. to assist me in any way. This was a truly enjoyable experience, which I must say, is unexpected and atypical. I am a proud Explorer driver, and I will encourage my friends and family to deal with Bankston Ford of Arlington.

docnoffy Nov 28, 2012

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