Recent Reviews from AutoNation Ford Arlington

If I could give negative stars, I would. It deserves NO STARS!! Checked 2ith BBB after-the-fact and they have an F rating with 32 complaints and 8 settled withing past year. My husband and I were looking for a specific vehicle and this was our last stop after searching alllll day. Well we saw the vehilce, thought we liked, so test drove. I sat in the rear of the car while husband drove and heard some clinking noises but the saleaperson assured it was nothing. So i dismissed it. Welll, we decided to purchase the vehicle with the promise of routine maintenance and cleaning, etc. We did all of this on a late Saturday night and was advised vehicle would be ready Monday, which was the next reopening of business. Monday afternoon, we hadn't heard from dealer/salesperson so we decided to reach out and were advised the vehicle was ready for pickup. REALLY-Not called. We're military and reside in Ft.Hood so it was about a 2.5 hour drive. We advised salesperson of this and when arrived, had much more paperwork (even though our loan was already done by USAA). Since it was after 5pm, I decided my husband could finish the paperwork and other things so I headed back home. Welllllll 9pm my husband called and was over an 1.5 hours from dealership and said guess what???!!!... The damn vehicle started gushing oil which was black and extremely old. He pulled over, reached out dealership & was advised to bring vehicle back and take a loaner so they could repair (which is what they SHOULD'VE done). He called USAA, waited for tow and 3 hours later, made it to the dealership and those people left, locked the gate with the supposed 'loaner' vehicle left inside of the locked gate. He and the tow driver waited outside the dealer's gate, called the salespeople from the info on the card and no answer, no phone calls, nothing was heard from them until after 9am Tuesday. I even texted them several times that night up to midnight and nothing. My husband paid the $300 for the tow of the vehicle back to the location and luckily, the tow driver was nice and took him to Waco, TX where he had to get a hotel, arrived at 2am. Also, he advised them he had to return to work that Monday and was in his uniform. His return to work was not possible and he had to miss the early hours of the next day, taking time to go back to the dealership, which I add is 2.5 hours away on his bike to ensure the vehicle was safe inside the dealership and ensure the paperwork had not been submitted to USAA. We found out later it was submitted and they were paid that Tuesday after the whole fiascal! Sooooooo after $300 tow bill, $150+ in hotel fees, Jose finally called and asked where were the damn keys left for the truck. No good morning, nothing. The manager John I'm guessing texted back after 10am and asked had the issue been resolved. Sad, sad, sad!!! No response was given, a whole day later and issues unresolved. Jose called then started to apologize. At this point any excuse and BS was mute to us. We advised the car was a done deal and we'd requested to return it and not have the monies submitted to USAA for payment (my husband advised he no longer wanted the vehicle after the breakdown that same Monday night). We advised Jose of the dissatisfaction that Monday night and in turn he promised the paperwork was shredded and would not be processed and they would reimburse for any issues due to the ill function of their vehicle. Welll, our luck, they sent the paperwork through to USAA that Tuesday afternoon and was paid. This is even worse and shows major distrust and lack of customer service in their company. Also shocking, Jose had the nerve to tell my husband that it looks like he hit something in the damn vehicle. Really, BS.

Luvle ils Dec 5, 2018

Terrible experience. I bought my 2016 Honda Civic from the AutoNation off of Bryant Irvin and i20 earlier this year. Since I live closer to the AutoNation in Arlington, I chose to go there for the first of my 3 free oil changes that came with the purchase of my car. I called Friday morning and made an appointment for that evening at 6pm. I arrived at 6pm on the dot and was not greeted as I walked into the office, I wouldn’t usually complain about this, except when you walk in you basically walk up to a row of desks. There were 4 employees working at the time, 1 women and 3 men. The women was on the phone with a customer (she seemed very sweet) so I walked up to the next associate available and let him know that I was there for my 6pm appointment. He looked at the clock, then tilted his head to the right and said “he can help you, I leave in 2 minutes.” (Seriously?? Is this how you deal with customers??) I did as instructed and went to the next associate. He helped me, but made it seem like I was an inconvenience. (Side note: The associate to his right was playing games on his cell phone and giggling while I was giving the associate helping me all of my information… SUPER professional.) The one helping me informed me (in a condescending manner) that I should have called ahead of time because they mainly service Fords and don’t usually have Honda parts on hand. They would probably need to order the parts and keep the car for 2 hours – but they close at 7 - so I might have to come back another day. My response being… “I did call.. I googled yournumber which is how I made an appointment” to which is response was “yeah, but you called an appointment service, we don’t see that info until you walk in, so when you call you need to wait for the option to talk to a representative” (HOW WAS I SUPPOSED TO KNOW THAT?!) He called someone, which I assume was the parts department and they in fact have everything I needed for my oil change… so I could have done without the condescending lecture. I waited for about 30-45 minutes after my car was taken back, which I had expected, and then I saw my car pulled back up. I was taken back to the service counter to sign papers and get my keys. After I signed, I asked the gentleman in the back “When I got my car at the Camp Bowie location, they mentioned that with every oil change I would receive a free car wash.. I noticed that mine wasn’t washed… why?” to which he responded with “oh, yeah we can wash your car – but we do a hand wash and you have to tell us ahead of time that you want that done.” (AGAIN --- HOW WAS I SUPPOSED TO KNOW THAT??) I will never go to this location again because of the customer service I received. I will be driving the 27 miles to the Bryant Irvin location, opposed to the 4 miles to the Arlington location, for any future service needs.

Morgan Welch Aug 6, 2018

Left my vehicle on 11-20-2017 with 3 concerns noted. Told advisor that I was going out of town and wanted to make sure my concerns weren't serious. Was told when I called to check on progress that afternoon that no one had been assigned to look at my truck. The second time (the following day) I was told that two techs had been assigned to check out my truck. The third time I was told that although there were two assigned techs, they had done nothing yet, although they really wanted to get started on it. My appointment was on the 20th but no one had been able to look at it by Wednesday the 22nd. I took another vehicle out of town. Was contacted by service advisor on Friday and told that nothing could be found wrong with the truck after the tech's test drive and analysis. Suggested that I come to the dealership some morning and ride with the tech and point out problems. It's odd that he claims a test drive was done when the mileage in/out was the same when I picked it up. I was told when I contacted the service advisor on Monday, 11-27-2017 that my cost would be $235.00. When asked for what, he said for tech service and vehicle analysis. After discussing this, the advisor said he would discount the service and I would pay only an analysis fee and my cost would be $99.00. When I arrived to pick up my vehicle, I was told there would be a no charge and everything was free. While that's appreciated, I truly think that it's because nothing was done to seriously review my concerns. There was no mileage put on the truck and although you have machines to analyze vehicle functions, if I was told that a test drive was done and no mileage was put on the truck, it creates doubt that anything else was done. Your advisor was nice and cordial and spent time with me but that didn't fix my truck. Now I will be forced to take it somewhere else to make sure my concerns are addressed, as I had to do previously when you couldn't correct my front end alignment. I've purchased at least seven new vehicles from your dealership. The salesman I normally deal with is good and works hard to please us. I've had concerns with your service department since I started doing business with your dealership. I know this will only serve to be a point in your rating system, but felt that given the opportunity, I needed to express my continued disappointment in the level of your service on a number of occasions. Although I would recommend your dealership and have done so many times, I also warn about your service department if asked.

Terral Nolen Nov 27, 2017

This was absolutely the worst experience I have had at this dealership. From The time I dropped the truck off, I was treated indifferently. I pulled up in the service lane where the signs stated to go. I waited and waited for someone to come out, knowing they could see me sitting there in front of the LARGE windows. I finally went in. In the first office the person was on the phone, in the next office two men were sitting and chatting. I walked in and Lex looked up and asked me if I needed something. Yes, my car serviced. Prior to going out and even looking at my vehicle he wanted to know what all I needed and had me sign a form that it would be $99.95 to even look at the door that was stuck. I also asked that he check the drivers side blinker as I believed there was a bulb out. That done, he told me they were very busy and probably wouldn't even look at it until sometime on Monday (this was Thursday). I agreed and left the truck. He called me on Saturday to tell me that to fix the door it would be $600.00 (this is a quarter door) and that they would have to order the part. I told him to forget it and that I would have to pick up the truck on Monday as I wouldn't make it there by 5:00. I went by on Monday evening, stepped into his office, where he was again sitting and chatting, and he again asked me if I needed something. I said to pick up my truck, he just stared at me, I said the name is Russo. He said you need to just go to the cashier, they will have everything. I went to the cashier where I had to wait because he was not there. When he arrived, he found my paperwork and ran my debit card charging me $36.99. I asked him about the cost and he said everything they did was listed. I signed the receipt and was about to walk off with my keys when Lex walked up and told the cashier, you need to reprint hers. I just re-did it, do a reprint and walked off. The cashier said I wish he had told me that a while ago. He reprinted the invoice which was now $136.99. I asked him to go over what was done with me. He stated they changed the light bulb. I realize, that I agreed to the $99.95 charge to check the door, but I cannot help feeling extremely taken advantage of for basically being charged $136.99 to change a light bulb and being treated the way I was treated. Lex, never spoke to me at the cashiers stand or anything else. To make matters worse, I was told the truck would be parked somewhere out front. After looking around for several minutes, I went back in and told them someone needed to find the truck for me and bring it up, I wasn't going to spend my time searching. I also think that a $3.75 disposal fee for a tiny light bulb is ridiculous. All this said, the money $36.99 for a light bulb change might not be as much as issue if I had at least been treated decently.

kdrusso Mar 21, 2017

I totaled my car on 2/5/16. I have had nothing but delays since, especially when it comes to paying this vehicle off. I contacted Autonation to cancel my extended warranty, the first person I spoke with told me to wait until the car was paid off to cancel services. WRONG ADVICE, GAP will NOT cover extended warranties. Second time, I was emailed the form to cancel, which I signed and emailed back promptly. He contacts me 2 WEEKS later, asking for it. Ford Motor Credit took care of all of it for me, after I complained to them about the issues I was having with the dealership. This is the email I sent to a finance guy at Autonation Ford Arlington, Texas, after he asked for the cancellation 2 weeks later. Just FYI the car was only 5 months old at the time of total. I emailed that back to you the same day you sent it, on 3/8/2016, over 2 weeks ago. I’ve checked my sent messages and it says delivered. If you never received it, why would you wait 2 weeks to contact me? I also called the number on your emails, and there was no way to even leave you a message, so I left a message with someone else explaining the circumstances, assuming you or someone would actually do something. I contacted Ford Motor Credit and they took care of it for me. All portions of my extended warranty have been canceled and refunded to my account already, taken directly from Auto Nation. I am extremely unhappy with the service I have recieved, or lack there of. I was willing to purchase a new vehicle from Auto Nation, however, with the lack of attention I was given during this process I changed my mind. I did purchase a new vehicle from Five Star Ford on Saturday. I had to explain the circumstances surrounding the open account at Ford Motor Credit, when I explained the problems I’ve recieved, I was informed that the original dealership should have been more proactive in handling my problems, since they are the one who sold me the policy. The first time I called to try and cancel the warranty, whoever I spoke to told me to wait until GAP had paid for the car, that was the wrong advice, since GAP will not pay for extra warranties. I will not recommend Auto Nation Ford Arlington to anyone, I will most definitely recommend Five Star Ford. I will not recommend Gulf State Financial Services to anyone either, I will guide people to purchase their GAP coverage from an independent insurance agency. Sincerely,

Laura Walker Mar 24, 2016

I will NEVER recommend or buy from this place EVER again. We were screwed completely. We dealt with Jake Andrews and Lance. Both were a joke and every word that came through their mouth was a lie. We have had our vehicle for a little less than 3 months. Bought it the end of September and within 40 days it started to mess up. Power steering messed up, heater quit working, and I cant even remember what else was wrong with it. We moved out of state by the time the car started to mess up and they told us if anything went wrong we could take it to a dealership near us and it'd be covered. So I took it to a local ford dealership. The ford dealership told me that the dealership could call them and give their credit card info over the phone to pay for the repairs or that we could pay for them. I called Jake and told him that they needed to pay for it because it should have been covered and that we had only had the car for a month! He told me he'd call me that evening to let me know whats going on. He told me that it was all taken care of and in the morning he would call the dealership the next morning. I GAVE HIM THE DEALERSHIPS NUMBER! He never called the dealership. I called the dealership around noon and they still hadn't heard from Jake. I called him ALL afternoon. Text him. NOTHING! Finally that evening I got in touch with Lance to complain and he told me he thought it was all taken care of. They both flipped on me and told me their was nothing they could do. So I was out of pocket the expenses. BTW the vehicle came with a center tv installed and sure enough this afternoon I got in my car and the tv had fallen out of the ceiling. So who knows how much that will cost to get fixed. AND it hasn't even been 3 months yet.... STAY AWAY FROM THEM! FAR AWAY! ALSO whenever I bought the vehicle their was a part broken. It was a simple part that was just cosmetic part that they said they would fix. They ordered the part and I was told it would be there on Monday. I had to go there anyways to sign paperwork so Monday I headed up there. I called and guess what.... NO PART! So I was told it would be there the following day. Tuesday I called and was told the part was in. I get in my car only to receive another phone call that it was the wrong part. I'm pretty positive no part was in. I was just lied to about it all. So Wednesday I get up there and my part is finally in. Another thing that rubbed me the wrong way was whenever Jake was trying to sell us the vehicle he told me that we would get a full tank of gas(my mom was with me and she heard him say it also). Whenever I went up there to sign the rest of the paper work he took my car to get the gas. When he came back with the car he told me they normally just give half a tank but since we had such a difficult time with the part ordered he filled the tank up... I would have bought the vehicle whether they gave me a full tank of gas or no gas. It was just the fact that he lied about it one way or the other. I seriously could keep going on and on about this but I have wrote enough. Seriously STAY AWAY! Also whenever you say you are going to call someone you need to call them. They shouldn't have to call you.

Kayla Breann Dec 3, 2014

I've been looking for a particular used car for about 6 months. I found a new posting for this car here in the DFW area at AutoNation Ford in Arlington. A call to the dealer confirmed the vehicle was available so an appointment was made with Dean in the Used Car sales team. This was done mid-day on Friday through the ANF Customer Relations team, who were very helpful. Time was set to be between 9 and 9:30 the following Saturday morning. The trip to ANF from my home is about 85 miles so it's a good drive. We arrived about 9:05 and after waiting a few minutes for the Sales Team to complete their team meeting, I met Dean and inquired about the car. He stated that he wasn't sure where the car was and after seating us in his office, went into his sales mangers office to discuss it. After about 15 minutes he returned and told me the car was moved the previous night to another AN dealer and they were checking on it. After a few more minutes he came back to his office and told me the car was sold. I'm pretty straight forward guy so I thanked him, told him I was surprised, not happy and went on down the road. No phone call, nor an email that the car had been moved and sold. The general attitude we received from Sales team that morning was not really being surprised that the car was moved and they didn't know about it. This is a $70K used car and I would seem to think it would make someone's radar if it was moved from the dealership selling it. It sure seem that the classic left and right hands at ANF had no clue on what was going on. My guess is there is a bigger story here but it really doesn't matter at this point. My family and I own six automobiles and I've bought and sold a dozen or so cars here in Texas over 26 years. Needless to say, this was a very disappointing first impression and sadly, the worst experience I've had with a Used Car team. I'm sure they are a well intending team but my advice is be careful. I did send the Customer Relations my feedback. I also received an email from one in the ANF team that suggested I call their Sales manager which, in my opinion, is bit of the tail wagging the dog. Buyers beware ;)

a914guy Oct 28, 2014

This Dealership is Awful.the first day i went there just to test drive a ford focus and they pressured me to buy a car when i said i was just looking for now and needed to decide what kind of car i was going to get... They brought in two different managers to pressure me into getting a car. My boyfriend finally had to say we are going to need her keys back now. I should have stayed away but i thought i would give them the benefit of the doubt. The entire time i dealt with Leon W. Stay far away from this guy... He called me the next day and asked if i had decided on a car. I let him know i was interested in the car i test drove. The Car was 16,500 asking price.I told him I wanted to get the car TTL for 14,000. And 4,000 for my trade in. He called back twice and i didn't answer. So he TEXTED me. Which i found to be unprofessional, but i went with it. He told me he would do 14,089 for the car and 4,000 for my trade in. I then said If you make it 14,000 even and 4,000 for my trade in I will be there in 20 minutes. He said "I owe him lunch for that" but it was a deal. I Got my father to drive down so he could be there to make sure everything went as planned. I got there signed so papers (was not shown the breakdown of the price) He took me to the finance office where i filled out paper work THEN was shown my breakdown.. WELL He had the Price HIGHER THAN THE ASKING PRICE and 4,000 dollars deducted on the CRAZY HIGH price of this car for my trade in. So i would get the car for 14,000 even. That would make the 16,500 asking price JUMP to 17,500 at least (not including TTL). how is that a deal for me..? and Leon why would i have to buy you lunch for you screwing me over. I told the manger that was not what we discussed and I had Text messaged to prove it. He simply said i'm sorry but I cant do that deal. So I walked out and told Leon to give me my keys and that he lied to me. All he could say is I dont know what you are talking about. This by far is the WORST car buying experience i have ever encountered. The Finance guy who was nice pretty much said that Leon knew what he was doing and that was why i had not been shown the papers from the beginning. I will say that i have learned my lesson.

le702 Nov 21, 2013

As I consider what to write in this review, I must first say I am surprised to see any negative comments posted by Bankston Ford of Arlington customers. I purchased a 2013 Explorer XLT on Black Friday. My initial contact with this dealership was earlier the same week, when I submitted an online request. Not only did someone reply immediately by email (my desired method of communication), but I received a friendly phone call as well. Eventually, I made contact with Sales Representative Greg P., who suggested I make a quick visit to see whether he could beat the deal I was making with another Ford dealership. Upon arriving to Bankston in Arlington, I was greeted immediately by Greg P. Presenting myself as a "no BS" kind of person, Mr. P. acknowledged he was similar and assured me that he would conduct all of our business in a straightforward and professional manner. He has certainly upheld his promise in every way. Following our introduction, Mr. P. invited me to speak directly to the person responsible for appraising my trade-in, which I did, and as a result, the trade-in allowance was significantly more than the "best possible deal" offered by the competitor dealership. I spent a considerable amount of time in Mr. P.'s office as we looked online at available Explorers and discussed features and options. Never for one moment did I feel pressured or coerced like he was attempting to talk me into accepting something I did not want. In fact, before even visiting the sales lot to check out the Explorers, Mr. P. listened to my desires and priorities and worked diligently to find a vehicle that met all of my demands. Mr. P. and everyone on the sales and finance teams at Bankston Arlington are down-to-earth people who truly enjoy working with customers. They delivered exactly what I wanted and did so without any attempts to oversell, deceive, or otherwise mislead me in any way. After the sale, I worked with the aftermarket team to get window tinting. Mr. P. has followed up with me on more than one occasion over the past five days to ensure I am satisfied. We have spent additional time inside the Explorer so that he could teach me how to use the new Ford Sync software and assist me in maximizing my driving experience. In the future, I know that I can depend on Mr. P. to assist me in any way. This was a truly enjoyable experience, which I must say, is unexpected and atypical. I am a proud Explorer driver, and I will encourage my friends and family to deal with Bankston Ford of Arlington.

docnoffy Nov 28, 2012

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