Recent Reviews from AutoNation Ford Arlington

The finance portion went particularly well. Charlie was very knowledgeable and it went well. Sales with JEFF was a disaster. I didn’t even get a chance to test drive the vehicle before going into finance. Went in at 12pm and didn’t leave until 8:45pm. Had to wait for the vehicle to be picked up from Frisco. I was told to leave about 2pm and told not to return until 5pm when the vehicle would be ready and paperwork would be ready to be completed. I didn’t go into finance until 6:30. I finally test drove at 7 and then salesman JEFF didn’t know how to set up FordPass and it’s still not set up to this date. Upon initial inspection is the vehicle minor road damage was found on vehicle and was told it would be fixed at a later date, vehicle had 1026 miles on the vehicle when website said 8 miles as advertised, also was noted that a “remote start” would be installed as negotiated at sales. When I questioned the miles, the salesman JEFF and he replied with “I don’t know what you want me to do about it.” After being there all day, I was just ready to take the vehicle and leave. Vehicle was then taken possession of. When returning to the house a few issues were found with the plastic on the fog lamps. On Monday, dealership contacted to start repairs and service needed as negotiated. Brought in on Wednesday and was told maybe by the end of the day if not the next. Loaner was given. Salesman JEFF said he would be there to help with installation of car seat and didn’t show up and didn’t even call my wife to notify her he couldn’t make it. Wife notified sales manager to take their time because she wanted it done right. Vehicle was not returned until a whole 9 days later. Upon inspection, the plastic on the fog lamp was not replaced as requested. Also noted that an after market remote start was placed on the vehicle and not a Ford genuine part. It was discovered after I tried to adjust the setting to have the remote start last for a longer period of time over 5 minutes. When the salesman JEFF was questioned about it over the phone he said “You didn’t specify a “factory” remote start in your contract, so we went with an aftermarket remote start as an alternative.” I then question the the decision to not place a Ford genuine part on the vehicle and he then said “That is not what you asked for. You only asked for a remote start not a factory remote start specifically.” This was very disappointing to myself and I felt cheated as I figured if I bought a new Ford vehicle from a Ford dealership that a genuine Ford part would be placed on my new vehicle. The salesman JEFF then notified me that the plastic for the fog lamp was on back order and he didn’t know when the repair could be completed. Service has yet to contact me since purchasing the vehicle. Purchased on 8/12/19

Evan Flores Sep 5, 2019

I had the unfortunate experience of buying a used vehicle here. They had exactly what i wanted (which was the only on in the metroplex at the time) so I was stuck with them. The British sounding used car manager is an absolute oaf and all but yelled at me when i was confirming the vehicle was certified pre-owned. It was, but he was convinced that it wasn’t, embarrassing himself and his salesmen. He was more interested in watching a tow truck lifting up a truck that had driven off the side of a transport trailer than helping me...which was pretty cool but it made me feel like a zero. Bob, the finance guy, was unpleasant and made two mistakes on my paperwork - wrong address and wrong mileage on the title. Mike, one of the salesmen, was incredibly rude and condescending on top of lying every time he opened his mouth. The vehicle I wanted made a noise that was not normal during a test drive. He told me it was normal and that 2013 ecoboost models were especially different from all others and made that noise - but 2012 and 2014 models didn’t... come on dude. There were other little things he said that were just so ridiculous but that one comment stood out to me. The vehicle - though i love it - was full of little things that were not as they should be for a CPO vehicle, and I’m finding more every day. For example, a factory installed splash shield is missing from underneath the truck. A taillight bulb was out. A splash shield on the front left wheel is attached with one out of three fasteners. I’ll have them fix all that under warranty, but i shouldn’t have to be the one finding problems on a truck that’s supposed to be ‘as good as new’. Finally, Martin, the main salesman who helped me. He was actually fine. Nice guy, very busy with lots of customers which makes me think people know to go to him. He let me take the truck home to test drive, detailed my girlfriends car while i had the truck, and brought the truck to my house in Fort Worth because it wasn’t ready for me to take home the day i brought my money. I feel that, if he had better support from his manager, Martin would be a really really good salesman. He’s the kinda guy who, though it may take a few tries, will make it right and make sure you’re a happy customer. Would definitely buy a car from him in the future.

Mark Alar Feb 5, 2018

Left my vehicle on 11-20-2017 with 3 concerns noted. Told advisor that I was going out of town and wanted to make sure my concerns weren't serious. Was told when I called to check on progress that afternoon that no one had been assigned to look at my truck. The second time (the following day) I was told that two techs had been assigned to check out my truck. The third time I was told that although there were two assigned techs, they had done nothing yet, although they really wanted to get started on it. My appointment was on the 20th but no one had been able to look at it by Wednesday the 22nd. I took another vehicle out of town. Was contacted by service advisor on Friday and told that nothing could be found wrong with the truck after the tech's test drive and analysis. Suggested that I come to the dealership some morning and ride with the tech and point out problems. It's odd that he claims a test drive was done when the mileage in/out was the same when I picked it up. I was told when I contacted the service advisor on Monday, 11-27-2017 that my cost would be $235.00. When asked for what, he said for tech service and vehicle analysis. After discussing this, the advisor said he would discount the service and I would pay only an analysis fee and my cost would be $99.00. When I arrived to pick up my vehicle, I was told there would be a no charge and everything was free. While that's appreciated, I truly think that it's because nothing was done to seriously review my concerns. There was no mileage put on the truck and although you have machines to analyze vehicle functions, if I was told that a test drive was done and no mileage was put on the truck, it creates doubt that anything else was done. Your advisor was nice and cordial and spent time with me but that didn't fix my truck. Now I will be forced to take it somewhere else to make sure my concerns are addressed, as I had to do previously when you couldn't correct my front end alignment. I've purchased at least seven new vehicles from your dealership. The salesman I normally deal with is good and works hard to please us. I've had concerns with your service department since I started doing business with your dealership. I know this will only serve to be a point in your rating system, but felt that given the opportunity, I needed to express my continued disappointment in the level of your service on a number of occasions. Although I would recommend your dealership and have done so many times, I also warn about your service department if asked.

Terral Nolen Nov 27, 2017

This was absolutely the worst experience I have had at this dealership. From The time I dropped the truck off, I was treated indifferently. I pulled up in the service lane where the signs stated to go. I waited and waited for someone to come out, knowing they could see me sitting there in front of the LARGE windows. I finally went in. In the first office the person was on the phone, in the next office two men were sitting and chatting. I walked in and Lex looked up and asked me if I needed something. Yes, my car serviced. Prior to going out and even looking at my vehicle he wanted to know what all I needed and had me sign a form that it would be $99.95 to even look at the door that was stuck. I also asked that he check the drivers side blinker as I believed there was a bulb out. That done, he told me they were very busy and probably wouldn't even look at it until sometime on Monday (this was Thursday). I agreed and left the truck. He called me on Saturday to tell me that to fix the door it would be $600.00 (this is a quarter door) and that they would have to order the part. I told him to forget it and that I would have to pick up the truck on Monday as I wouldn't make it there by 5:00. I went by on Monday evening, stepped into his office, where he was again sitting and chatting, and he again asked me if I needed something. I said to pick up my truck, he just stared at me, I said the name is Russo. He said you need to just go to the cashier, they will have everything. I went to the cashier where I had to wait because he was not there. When he arrived, he found my paperwork and ran my debit card charging me $36.99. I asked him about the cost and he said everything they did was listed. I signed the receipt and was about to walk off with my keys when Lex walked up and told the cashier, you need to reprint hers. I just re-did it, do a reprint and walked off. The cashier said I wish he had told me that a while ago. He reprinted the invoice which was now $136.99. I asked him to go over what was done with me. He stated they changed the light bulb. I realize, that I agreed to the $99.95 charge to check the door, but I cannot help feeling extremely taken advantage of for basically being charged $136.99 to change a light bulb and being treated the way I was treated. Lex, never spoke to me at the cashiers stand or anything else. To make matters worse, I was told the truck would be parked somewhere out front. After looking around for several minutes, I went back in and told them someone needed to find the truck for me and bring it up, I wasn't going to spend my time searching. I also think that a $3.75 disposal fee for a tiny light bulb is ridiculous. All this said, the money $36.99 for a light bulb change might not be as much as issue if I had at least been treated decently.

kdrusso Mar 21, 2017

I've been looking for a particular used car for about 6 months. I found a new posting for this car here in the DFW area at AutoNation Ford in Arlington. A call to the dealer confirmed the vehicle was available so an appointment was made with Dean in the Used Car sales team. This was done mid-day on Friday through the ANF Customer Relations team, who were very helpful. Time was set to be between 9 and 9:30 the following Saturday morning. The trip to ANF from my home is about 85 miles so it's a good drive. We arrived about 9:05 and after waiting a few minutes for the Sales Team to complete their team meeting, I met Dean and inquired about the car. He stated that he wasn't sure where the car was and after seating us in his office, went into his sales mangers office to discuss it. After about 15 minutes he returned and told me the car was moved the previous night to another AN dealer and they were checking on it. After a few more minutes he came back to his office and told me the car was sold. I'm pretty straight forward guy so I thanked him, told him I was surprised, not happy and went on down the road. No phone call, nor an email that the car had been moved and sold. The general attitude we received from Sales team that morning was not really being surprised that the car was moved and they didn't know about it. This is a $70K used car and I would seem to think it would make someone's radar if it was moved from the dealership selling it. It sure seem that the classic left and right hands at ANF had no clue on what was going on. My guess is there is a bigger story here but it really doesn't matter at this point. My family and I own six automobiles and I've bought and sold a dozen or so cars here in Texas over 26 years. Needless to say, this was a very disappointing first impression and sadly, the worst experience I've had with a Used Car team. I'm sure they are a well intending team but my advice is be careful. I did send the Customer Relations my feedback. I also received an email from one in the ANF team that suggested I call their Sales manager which, in my opinion, is bit of the tail wagging the dog. Buyers beware ;)

a914guy Oct 28, 2014

This Dealership is Awful.the first day i went there just to test drive a ford focus and they pressured me to buy a car when i said i was just looking for now and needed to decide what kind of car i was going to get... They brought in two different managers to pressure me into getting a car. My boyfriend finally had to say we are going to need her keys back now. I should have stayed away but i thought i would give them the benefit of the doubt. The entire time i dealt with Leon W. Stay far away from this guy... He called me the next day and asked if i had decided on a car. I let him know i was interested in the car i test drove. The Car was 16,500 asking price.I told him I wanted to get the car TTL for 14,000. And 4,000 for my trade in. He called back twice and i didn't answer. So he TEXTED me. Which i found to be unprofessional, but i went with it. He told me he would do 14,089 for the car and 4,000 for my trade in. I then said If you make it 14,000 even and 4,000 for my trade in I will be there in 20 minutes. He said "I owe him lunch for that" but it was a deal. I Got my father to drive down so he could be there to make sure everything went as planned. I got there signed so papers (was not shown the breakdown of the price) He took me to the finance office where i filled out paper work THEN was shown my breakdown.. WELL He had the Price HIGHER THAN THE ASKING PRICE and 4,000 dollars deducted on the CRAZY HIGH price of this car for my trade in. So i would get the car for 14,000 even. That would make the 16,500 asking price JUMP to 17,500 at least (not including TTL). how is that a deal for me..? and Leon why would i have to buy you lunch for you screwing me over. I told the manger that was not what we discussed and I had Text messaged to prove it. He simply said i'm sorry but I cant do that deal. So I walked out and told Leon to give me my keys and that he lied to me. All he could say is I dont know what you are talking about. This by far is the WORST car buying experience i have ever encountered. The Finance guy who was nice pretty much said that Leon knew what he was doing and that was why i had not been shown the papers from the beginning. I will say that i have learned my lesson.

le702 Nov 21, 2013

As I consider what to write in this review, I must first say I am surprised to see any negative comments posted by Bankston Ford of Arlington customers. I purchased a 2013 Explorer XLT on Black Friday. My initial contact with this dealership was earlier the same week, when I submitted an online request. Not only did someone reply immediately by email (my desired method of communication), but I received a friendly phone call as well. Eventually, I made contact with Sales Representative Greg P., who suggested I make a quick visit to see whether he could beat the deal I was making with another Ford dealership. Upon arriving to Bankston in Arlington, I was greeted immediately by Greg P. Presenting myself as a "no BS" kind of person, Mr. P. acknowledged he was similar and assured me that he would conduct all of our business in a straightforward and professional manner. He has certainly upheld his promise in every way. Following our introduction, Mr. P. invited me to speak directly to the person responsible for appraising my trade-in, which I did, and as a result, the trade-in allowance was significantly more than the "best possible deal" offered by the competitor dealership. I spent a considerable amount of time in Mr. P.'s office as we looked online at available Explorers and discussed features and options. Never for one moment did I feel pressured or coerced like he was attempting to talk me into accepting something I did not want. In fact, before even visiting the sales lot to check out the Explorers, Mr. P. listened to my desires and priorities and worked diligently to find a vehicle that met all of my demands. Mr. P. and everyone on the sales and finance teams at Bankston Arlington are down-to-earth people who truly enjoy working with customers. They delivered exactly what I wanted and did so without any attempts to oversell, deceive, or otherwise mislead me in any way. After the sale, I worked with the aftermarket team to get window tinting. Mr. P. has followed up with me on more than one occasion over the past five days to ensure I am satisfied. We have spent additional time inside the Explorer so that he could teach me how to use the new Ford Sync software and assist me in maximizing my driving experience. In the future, I know that I can depend on Mr. P. to assist me in any way. This was a truly enjoyable experience, which I must say, is unexpected and atypical. I am a proud Explorer driver, and I will encourage my friends and family to deal with Bankston Ford of Arlington.

docnoffy Nov 28, 2012

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