13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Ford Arlington Difference

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Recent Reviews from AutoNation Ford Arlington

Drove 2 hours to purchase a used car. Prior to arrival, Jeff was responsive via text and phone. However, once the deal was signed, Jeff checked out. The vehicle only had one key. We said we needed two. Jeff's suggestion was for us to return on a Monday or Friday morning at 10 to get a second key made. Even after explaining several times that we live 2 hours away and that after a week our daughter would be taking the car to College Station, this was still his only suggestion. When it was time to sign the papers, we learned that because it was a Certified Pre-Owned, they were required to provide us two keys. Used car manager says no problem, we will have someone come to your house and make you a key - perfect!!! We leave the dealership on Wednesday afternoon (with one key). I text Jeff Thursday and Friday with no replies. Late Friday I get aggressive and he finally replies that it will be taken care of Monday. So its Monday at 2:00 and no word from Jeff. I reach out to locksmith and they have not made contact. After two texts to Jeff, the later being very aggressive - Jeff calls and is SO VERY RUDE...raising his voice and just being hateful (I sure wished I had recorded the call) - he still doesn't know his business well enough to know that he is required to provide me the second key - he is still suggesting that I drive the car back 2 hours on Monday or Friday and have a key made. When I say, no the manager says you are sending someone to my house. Because he is obviously out of the loop - I said, just let me talk to Jason (used car manager) - his reply - "you can call the main number and ask for him". 5 minutes later Jeff calls back, much nicer tone, says he talked to Jason and the locksmith has been called. To wrap up the story - Jason, the used car manager got involved and a locksmith was sent to my house and we got our second key. He followed up and was responsive - this is the ONLY reason I recommend this dealership. Either make sure you have everything you need before you leave the dealership - or get the managers cell phone number.

Jeannie Cash Hilbers Nov 13, 2019

Everyone loves driving off the lot in a brand new vehicle.. no one loves the process of getting there! We had a very specific truck we wanted. Being the end of year the availability options were limited. We actually live in San Antonio and purchased the truck in Arlington. We also had an exact price we were willing to pay, and going back and forth with a pushy salesman wasn’t something I was looking forward to. I’d rather spend my free time loving on my kids over trying to wrangle a 15 month old in a dealership. I texted Edward and told him exactly what I wanted and what I would be willing to pay. It took some work and a little time but Edward got us there. All over text! No wasted day spent at a dealership. No getting up and threatening to walk out ten times. No salesman holding your keys hostage while he runs back and forth to talk to a manager and comes back with ten different offers before you get where you need to be, if you get there at all. While I hung out with my babies Edward did all the work with an occasional text to verify information or update on status. He didn’t waste my time with offers he knew were not going to fly, he didn’t push or insult me, didn’t try to tell me what the value of truck was as if I couldn’t read or didn’t already know. I have to admit in the back of my mind I expected some surprise or back peddling once we arrived to the dealership. My husband and I actually went back and forth on whether to call the bank to get the check issued, expecting some change once we actually arrived. I was certain we were going to get there and there was going to be some surprise. The only surprise was there were no surprises! The truck was waiting for us to look at. The paperwork was exactly as we discussed. Everything was flawless! I can’t say I loved the process... who really loves the process of buying a car or truck??? But Edward made it easy... he took the stress and frustration out of things and made a dreaded process easy. Absolutely 100 times over I recommend Edward!

Dianna M Kellum Nov 9, 2019

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Ford Arlington Difference

Recent Reviews from AutoNation Ford Arlington

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