I went to Auto Nation last week and I have never had an experience with a GM like I have with Mr. Jerry Snyder. He is fast fair and very professional. I have purchased a few cars from Auto Nation but Jerry is the reason I return. Thank you for your professionalism. If I can give 10 stars I would. Great Job Auto Nation. And thank you Mr Snyder.

One of the smoothest haggle free quickest stress free transactions I’ve ever had. Thanks for helping me get into one of the coolest cars I’ve ever owned!👍😎

Melissa was my advisor and she did great. Great communication and great customer service. Hope I can get her again as my advisor for future visits.

Great Service and very knowledgeable advisors. Keeps me going back.

Melissa was my advisor and she did great. Great communication and great customer service. Hope I can get her again as my advisor for future visits.

Friendly Staff. Melissa was quick and helpful

Great service. Took care of my needs!

If you want to get more for your car go to carmax, don't waste your time with these guys, they sure wasted mine. I had carmax letter and they assured me they could beat it. Not good business practice, need to be transparent, cax max does honor their offers once they have inspected your vehicle, have sold 4 to them and they pay what they originally offer online.

Angel G. was very professional and a pleasure to work with. She listened to and respected my requests. More importantly she made the car buying experience feel like I was buying from family. Thank you Angel!!

Overall, not bad. But the devil is in the details. Transaction took about 4 days although it should've been super simple. Forced to use their financing, but I understand in todays market. Quoted me a warranty that I agreed to. When I came to sign, the warranty was 30% higher than quoted. I've reached out and asked for confirmation that this will be refunded and got a response back that it will be, but haven't heard back since. Have followed up a few times with the sales person and finance manager. Lastly, car came with an empty tank (accustomed to getting a full tank with a car purchased from dealership) and small scratches under front bumper (that weren't mentioned in description). All in all, not bad... But be super thorough when buying from this dealership and don't need anything for later.

Overall, not bad. But the devil is in the details. The transaction took about 4 days although it should've been super simple. Forced to use their financing, but I understand in today's market. Quoted me a warranty that I agreed to. When I came to sign, the warranty was 30% higher than quoted. I've reached out and asked for confirmation that this will be refunded and got a response back that it will be, but haven't heard back since. Have followed up a few times with the salesperson and finance manager. Lastly, the car came with an empty tank (accustomed to getting a full tank with a car purchased from the dealership) and small scratches under the front bumper (that weren't mentioned in the description). All in all, not bad... But be super thorough when buying from this dealership and don't need anything for later.

Ricky Jessup has been our salesperson for years. He has gone above and beyond for our company more times than I can count. We appreciate his professionalism and care for small businesses.

I've had my car serviced here twice and have had nothing but a great experience. I didn't feel over charged. They really seem to care for the customers and I more than appreciate that!

Great job great person that work with me

It took four hours for me to get an oil change and a tire rotation

Jake was great!

The one and only downfall of the Service Center is the lack of communication and the disinterest in making an effort to improve communication to the customer. I dropped my vehicle on a Thursday morning right as they open. I was told it would probably 3-4 days before I heard back on the diagnostic and recommended service(s). Mind you, I knew what was wrong and showed a picture of what was wrong (I just didn’t have the time nor resources and ability to fix it). But I understood they still needed to do their full diagnostic (for legal reasons). Makes sense. I still asked to clarify, “you mean 3-4 business days, right?” (again, I was dropping it off on a Thursday morning). “No, just 3-4 days,” I was told. Ok. Weekend goes by. I still figure business days. No call. On Wednesday (5th business day) I finally call. My service rep was out so opt to speak with someone else. They inform me that the system showed my vehicle was just now with a tech and that I would probably hear back that afternoon or by the next day (Thursday). Ok. Wait. No call either day. Friday morning (now the 7th business day, 9th calendar day) I call around noon. I get a hold of my assigned service person who tells me the system is now showing to be with a technician. Wait. I thought the system showed that 3 days ago? I told the person that I understand labor is short and times are extended but I was originally quoted 3-4 “days” and I was about to need to make more vehicle arrangements for a second week. This person proceeded to tell me that they are “not short in labor. Actually, a full electronic diagnostic is consistent with a 7-10 day waiting period.” Wait. You knew a full electrical diagnostic would be 7-10 days? Did you know that when I dropped the vehicle off and insisted it would only be 3-4 “days”? Or did you find out during that week and just didn’t bother to at least call me and update me that it would be longer? That I had to be the one to call each and every time to get some sort of update well after the many quoted times? After hearing this, the service representative then gives me a very that’s-the-way-it-is shrug of a response and tells me they will try to call me by the afternoon. To their credit, I was called that afternoon with partial info. The next morning I received the rest of the information and gave the ok for certain repairs (including the one I pointed out originally). Again, to their credit they finished the work and had my vehicle to me by Thursday (11 business days and 15 days in total). Would I have been upset at waiting all this time? Not if I was communicated right from the beginning what to expect. Or at least receive a call several days in to at least tell me that things were running behind but would get to my vehicle soon. The lack of communication and my perception from the interaction with at least 6 different employees there was of no concern to communicate and no urgency to do so for the customer. I definitely will not be returning to this location and will make sure my friends and family avoid this place at all costs.

Great service and great people

Peggy Chaney did a very good job helping me and made me comfortable and explained to me everything I would understand

You guys are always so professional and informative! Great Customer Service!

Fast Friendly and Professional service.

In for maintenance on my F150. An all around good experience as usual. My thanks to Josh for taking care of me.

This was the worst experience buying a car that I have ever been part of . I was lied to about when I would receive my vehicle. And when I finally received it , the salesman told me that the a/c wasn't working . Then they gave me the run around when it would be fixed . I had to take the car to another dealership to have it fixed . Do not buy a car from Auto nation in Arlington . They are a bunch of crooks !

I like my new Ford Explorer XLT. I have had it for a week now. I will have to bring it in because of something minor. I just didn't like the the whole buying process. I order my Ford in 12/18/21. They told me it would be here 6-12 weeks. It did not arrive until 4/12. I picked it up 4/16. They did not honor the deal that running when I order the Ford Explorer 0% for 60 months. They also did not honor the Ford X-Plan Partner Recognition.Which I have learned dealer have the right to honor it or not. They told me if I wanted 0% to go with 36 months. When you're a working parent that's a big difference. . My coworker was honored at the Fort Worth location! My experience was tinted. The pricing should have been honored Updated on 5/7. They gave me the FordXCPlan Partner Recognitiod difference. I did not get the Zero Apr. I did get new mat.

Friendly sales team and great energy!

AutoNation was where I purchased my vehicle and where I have it serviced. They have always been professional and have done quality work.

Checked in for recall appointment Asked for tire rotation also, was not done. No big deal they took care of the recall and changed oil in timely manner. Well satisfied!

I will never do business with this place ever again. If you buy a used car here have it checked out with your personal mechanic. I bought a 2012 Ford Fusion Hybrid in August for my son’s birthday. He had only been driving it for two months when it completely went out on him. Naturally, I take it to the service center, which takes a week to get an appointment. They tell me it’s the battery that was the problem. Once that was fix my car still wouldn’t move along with making a huge ticking noise in the engine. In the meanwhile, I’m told that the hybrid machine is not working so they can’t access the problem. Almost two months of not having my car they tell me the car had bad gas and that I have to pay $1200 to get it fixed because it’s not covered under warranty. In my opinion they really don’t know what’s wrong with my vehicle. So I go over to sales and the informed me that they sold me bad car. They suggested to put me in another vehicle which doubled in my monthly payment. I’m so disappointed with this place. I will never buy a car new or used here ever again. Now, after taking my car to the Burleson service center, I am told that my car will cost more to fix than I paid for it. What should I do??? If anyone have any suggestions or advice please help me.

Everything went as planned. Great customer service. Thank you.

What can I say about my service adviser Dave and the service. I love this place. They have been awesome with the service and repairs on my f 150 and my wife's fusion. Always call to keep me updated on the repairs. One time my wife had a battery issue and I was out of town and I called Dave he said for her to get the vehicle up there and would take care if it. They did. It's great to know when I am out of town they are willing to go the extra mile.

Worse ever

The Sales person was very well spoken great smile easy to talk to enjoyed my time I will definitely shop again at Auto Nation Ford thank you very much.

It took a while to get the service done but i trust it was done correctly. Thanks Dave, my new service advisor!

Great customer service. Will continue to use AutoNation Ford.

Don't buy ford ...worse vehicles ever...I bought 2 brand new ford vehicles and have nothing but issues with both and only have 4000 miles on them... I will never buy ford again and if u guys are smart you won't either!!!! LEMONS!!!!!!!!

We turned to AutoNation Ford because a different dealership in town kept quoting us a 2-3 week time frame for a simple backup camera fix that was still under warranty and we were going to have to leave our car there that entire time. Once we turned to AutoNation Ford, it was easy to make an appointment through their automated system, but I wanted to ask a question and had to leave several messages. It took a while for someone to call me back, but once they did, service was friendly and time frame quote was accurate; my car was fixed in only 5 days. We will use them again!

The only reason I purchased the vehicle is because of the salesman, Courtney Reed and my daughter (the new owner). Otherwise, I would've walked out. The financing fiasco was ridiculous!

I pre-ordered a new Ford Mustang MachE through AutoNation in Arlington and now that it has come in, they are low balling me thousands of dollars less than 4 other dealerships - to include another AutoNation dealership. I'm sure it's because they know I have to buy the new car from them. Additionally, I can't bring in outside financing to get the best interest rate. If the vehicle I ordered was not with them, I would walk. Won't do business with them again or refer anyone I know. Sales folks have been very polite and helpful, I heard management recently changed....

Quick to respond to my outreach for an F-150, John Banks communicated well on availability and showed flexibility to my schedule to come in on Saturday to purchase the vehicle.

The one and only downfall of the Service Center is the lack of communication and the disinterest in making an effort to improve communication to the customer. I dropped my vehicle on a Thursday morning right as they open. I was told it would probably 3-4 days before I heard back on the diagnostic and recommended service(s). Mind you, I knew what was wrong and showed a picture of what was wrong (I just didn’t have the time nor resources and ability to fix it). But I understood they still needed to do their full diagnostic (for legal reasons). Makes sense. I still asked to clarify, “you mean 3-4 business days, right?” (again, I was dropping it off on a Thursday morning). “No, just 3-4 days,” I was told. Ok. Weekend goes by. I still figure business days. No call. On Wednesday (5th business day) I finally call. My service rep was out so opt to speak with someone else. They inform me that the system showed my vehicle was just now with a tech and that I would probably hear back that afternoon or by the next day (Thursday). Ok. Wait. No call either day. Friday morning (now the 7th business day, 9th calendar day) I call around noon. I get a hold of my assigned service person who tells me the system is now showing to be with a technician. Wait. I thought the system showed that 3 days ago? I told the person that I understand labor is short and times are extended but I was originally quoted 3-4 “days” and I was about to need to make more vehicle arrangements for a second week. This person proceeded to tell me that they are “not short in labor. Actually, a full electronic diagnostic is consistent with a 7-10 day waiting period.” Wait. You knew a full electrical diagnostic would be 7-10 days? Did you know that when I dropped the vehicle off and insisted it would only be 3-4 “days”? Or did you find out during that week and just didn’t bother to at least call me and update me that it would be longer? That I had to be the one to call each and every time to get some sort of update well after the many quoted times? After hearing this, the service representative then gives me a very that’s-the-way-it-is shrug of a response and tells me they will try to call me by the afternoon. To their credit, I was called that afternoon with partial info. The next morning I received the rest of the information and gave the ok for certain repairs (including the one I pointed out originally). Again, to their credit they finished the work and had my vehicle to me by Thursday (11 business days and 15 days in total). Would I have been upset at waiting all this time. Not if I was communicated right from the beginning what to expect. Or at least receive a call several days in to at least tell me that things were running behind but would get to my vehicle soon. The lack of communication and my perception from the interaction with at least 6 different employees there was of no concern to communicate and no urgency to do so for the customer. I definitely will not be returning to this location and will make sure my friends and family avoid this place at all costs. Unfortunately, it took this very

Emily Alison is amazing to work with. She makes the entire process of investment so incredibly easy I initially made an investment of about $1000 in not less than 7 days of trading I earned $11,500, Not only is she an excellent communicator, she is continually on top of everything and very helpful. I would like to take this opportunity to highly recommend Mrs Emily Alison for your forex/bitcoin investments. You can contact her via WhatsApp : +14343732110 Email: emilyalison691@gmail.com

every department needs to do better. service customer service is garbage, noone answers and they just want your money.

John was amazing!! If I could give more than 5 stars, I would! The whole team was great, can’t say enough good things about them!! 10/10 recommend!!

I have always had professional and fast service at Autonation Ford Arlington

Peggy is amazing, thorough and looks out for me. I am planning a vacation trip and asked that she see if there was any routine maintenance needed. I trust her feedback.....very nice to be able to do that.

excellent servicio hispano y por El representante Ivan hernandez y por la compra de una ram 1500 Gracias por su servicio

vehicle was there for nearly 3 weeks and the couldn't find a problem, something is wrong with the transmission, but they cant find anything wrong. I find the problem daily.

What a wonderful experience working with a knowledgeable service staff person! From the start, Peggy was able to show us our issues and reassure us that we still had a warranty on a large part of our concerns! Thank you to Autonation for always being there for us!! See you next time!

Went in for a transmission fluid flush and oil change at 7 am. I was out by 9 am and the cost was no different than going to another full auto maintenance shop. Peggy, my AutoNation rep, was super helpful!

They can not tell when a transmission is not working properly. They told me unfortunately it may have to get worse before they can do anything about it. I only found this out when they kept it for three weeks. Oh and heads up, they will schedule you an appointment, then tell you you have to leave the vehicle there for two weeks before they will look at it. How does that make any sense. I would be better off canceling my extended warranty and getting the work done somewhere else. I am done with AutoNation.

The Staff and Management Team truly displayed a genuine concern regarding my vehicle repair, they went the extra mile to ensure my car was repaired in a timely manner while facing a worldwide parts shortage. I would truly recommend this dealership based on my recent experience.

The service advisor was friendly and knowledgeable, and had my vehicle serviced as quickly as possible.

My new vehicle salesman John Banks was more than helpful with an awesome Professional attitude every step of the way. No questions were left unanswered as he made the process seem extremely easy and got the deal done very quickly. Very happy Customer. Will recommend to all family & friends.

Pretty pathetic to post a vehicle that they haven't even checked out drive 45 minutes to see it and it won't start.

Great experience. Everyone was friendly and attentive. My salesman was Sean McGough, he was great! He was able to assist with putting me in my dream car. Eric was also very helpful and all and all was a fantastic experience!

During the pandemic, I received a recall notice to replace the steering wheel bolt. I called the dealership nearest to me and made an appointment. I was acknowledged and advised of the approximate wait time and would be called when ready. No other service was needed and as promised, I was notified as soon as it was ready. The service was prompt, professional and courteous.

One of the best experiences I have ever had at a dealership! Charmaine Higgens was fantastic! No pressure sales and went through the whole process with us. After the sales she went completely through all features of the new Bronco and set up our I-phones for us. They gave us a good price for our trade in. Could not have found a better sales person than Charmaine!

Disinterested in helping existing AutoNation customers.

This was the easiest experience I have ever had! I just got my car the past few months.It was the easiest drop off. They offered to pay for a lift for me to go home and come back which I didn’t need but that was amazing to know for the future. But since I just got a new ford, I gain a lot of ford points on the app which paid for my services completely. And they threw in a car wash which was amazing. And not only that, I gained more points for getting services done which I didn’t know they did so I now will have points for future services too! Overall the best experience!

This dealership was the best. They took care of everything I needed done and most importantly they said my car would be ready at the end of the day and it was. A+

I purchased my car from autonation and prepaid for the service first few have been fine called to schedule appointment weeks ago for a simple oil change and inspection and to check out the bubbling tint got there early to be told appointments don’t matter they get to it when they have time and it’s going to be at least a few hours before they can maybe pull it around then asked about a loaner they said don’t have any come back some other time and they can try to get me in. It’s very frustrating they don’t value anyone time after they got their money I will never make that mistake again Update I’ve been on the phone trying to get in contact with the general manager and keep getting transferred to a switch board or call center do you have a direct number getting run around in circles isn’t helpful

Fast and great customer service

This place sucks! I dropped my truck off for a check engine light, they kept it for 2 1/2 weeks. Then once picked up, the check engine light come on again! So I take it back, now 3 days later I can’t get a return phone call or email to give me any updates and they still have my truck!!

The mechanical service was completed within the forecast time. This includes each stage of service from the appointment, time for diagnosis, time for getting parts and the actual repair. So despite supply chain problems, they delivered a repaired car within the forecast period. In an age when I am thinking of getting an electric car SIMPLY TO AVOID SERVICE problems, Ill go back to this dealer.

Made my purchase so easy and fast, I highly recommend them and will definitely go back!

Ordered a 2022 Ford Maverick, When it arrived they had it cleaned up and filled. They did NOT add any "dealer markups" so I got exactly what I paid for. I was in and out in a few hours. Thanks for the easy buying experience.

I purchased my car from autonation and prepaid for the service first few have been fine called to schedule appointment weeks ago for a simple oil change and inspection and to check out the bubbling tint got there early to be told appointments don’t matter they get to it when they have time and it’s going to be at least a few hours before they can maybe pull it around then asked about a loaner they said don’t have any come back some other time and they can try to get me in. It’s very frustrating they don’t value anyone time after they got their money I will never make that mistake again

We had a problem with our A/C, while traveling thru TX. They were good about accommodating us and getting our truck diagnosed promptly and completely the repairs. I take one star away for poor communication. Our service writer initiated communication via txt, and that worked well on Thursday and Friday. Monday we heard nothing after 3 attempts. Turns out he was sick that day, but there system does not send automated out-of-office replies, and no one else checked his messages. I consider this a flaw in their txt system.

Sean was a great and attentive Sales person. There was a mix up that knocked this whole thing down a couple of stars. I was in dealership, we worked out the trade and the price on the brand new truck I wanted. I needed to leave for a meeting, and when the meeting was over, I called, and asked if I should come back that evening, or wait till AM. I was told AM would be fine. I got up early (this location is 1 hour and 15 mins from my house), I showed up at the dealership when they opened, and I was told the car got sold. Wasting a lot of time and money. Nothing they could do, blah blah. I did end up ordering a Brand New F-150 from another dealership for this reason. However, a week later I did still end up trading my truck in on a pre-owned one, until my ordered unit comes in. Another sad note, the day after I missed the 250 mile return threshold, I got a call that they had another new one in stock (at a sister location) I could have gotten....but unfortunately it was too late. Overall not the best, but in the end it will work out with my ordered unit. .

I was very pleased with the purchase of my truck for AutoNation. Jake helped me through the entire process. I never felt pressured to do this or do that by anyone that I dealt with. I would recommend AutoNation Ford to anyone looking to purchase a vehicle.

Great place to get your car with less stress.The customer service is good. Theo did a great job answering all my questions.

Service was completed quickly, I am satisfied with my service

Great service !!! I highly recommend it!!

Peggy was great. She provided a very thorough explanation of services to be performed, excellent communication while my vehicle was being serviced followed by a professional follow up. I now know where to take my Ford truck for future service in Arlington. Just Outstanding!

Rude sales lady. Service dept. Screwed me over. I had an appointment when I got there they tell me too busy come back tomorrow

Called to get $50k mustang with 25k miles on it and it's a 2020 and very rude tech named Jason acted like I was an inconvenience and transferred me. To reception and was told aug 1st before I could get it worked on and 4 weeks before they can even look. At it to decide if it needed work and Jason said unless I've been at that location he can't help me over phone.... Take business away from Ford as I found other dealerships. In area same attitude and won't give a rental and said we could rent one from them ... This is like my 7th vehicle from Ford. In 6 yrs and 4 for ex husband we got when together

I’ve been coming here for oil change since I got my car the service department does a good job. I would give 5 star but service experience when you pull up there is not great. If your car has mods than this place is very forgiving. Since my car was lowered other shop didn’t want to touch it but Autonation Arlington took care of me.

Ford! Best vehicles out there. Other than that, staff nice and helpful!

Booked an appt early one morning got there and got out within 3 hours

I use my truck all day for work. Dave was extremely helpful in limiting down time.

Autonation went out of their way to make purchasing a vehicle a pleasant experience. After 2 days of horrible experiences with other car lots, Tyler made sure to give us the best deal within our budget. Great communication and rapport within the entire process. I will be coming to them for our next vehicle purchase!

Awesome service, Ivan is a great salesman, I get a good money for my trade in, highly recommend this dealer for your business.

Autonation went out of their way to make purchasing a vehicle a pleasant experience. After 2 days of horrible experiences with other car lots, Tyler made sure to give us the best deal within our budget. Great communication and rapport within the entire process. I will be coming to them for our next vehicle purchase!

I felt comfortable, important, and respected. From Check in- to Check out I had a great experience. Peggy Cheny suggested, informed, and instructed me on the entire maintenance of my vehicle; and I felt confident in her. I'll definitely be back. I appreciate the Excellent customer service.

Quick and easy buying process. Kyron was great to work with.

Josiah Garcia was wonderful and such a pleasure to work with from beginning to end. He definitely made the car buying process easy. I came from Shreveport, Louisiana to Arlington and he patiently awaited my arrival! I recommend him any day!!

My experience was awesome. They took care of all my needs and was very Professional

Me and my mom worked with Sean Reed. HE WAS AMAZING!!! I told him what my monthly budget was and the size vehicle I needed, and he superseded my expectations. He didn’t try to talk me into another vehicle and was 100% transparent throughout the whole process. Thank you again Sean!

I brought my vehicle in for a simple oil change and tire rotation. I was advised it would take about 1.5 hours. Therefore I chose to wait and get in some work while waiting. In addition, when I was quoted the price for “theWorks,” I let the rep know I bought new tires there and was advised the rotation would be free as a result. She then said thanks for letting her know and they would discount the price in lieu of this. Now, 1.5 hours later the same rep is walking past me and I call them over to inquire about my vehicle. They mentioned it’s going to be awhile and even said, you know we only have two technicians today. While I can appreciate that info, it should have been what you led with when I asked about the service and length of time not now when it’s time to go based on when I was promised the car would be ready. This comes off like an excuse at this point. I called and got a ride to come pick me up. While at home I decided to call back in and confirm what the walk out the door price is for today’s service. As an aside, they offered to fetch me an Uber to get home but I declined. Anyway, she didn’t offer a discount at all. I was incensed by this point. This is the second time in a row I have had a negative experience at Autonation Ford in Arlington. Shame on me the second time. I will find a new place to take my car. I should not leave here frustrated and stressed over an oil change! Talking with rep and try to discuss this professionally and with common sense just was not in the cards with the rep I had. She added a slight discount after everything was said and done but it was for my inconvenience not because of a reduction because of my tires being purchased there. She did not possess empathy nor understanding. Go elsewhere people!

I think this was the faster process of getting the car I wanted ! They are so nice and got me taken care of right of way. They worked with my needs and request. I am very happy with my purchase and all thanks to John Banks

Excellent customer service absolutely no haggling on price and excellent price on trade in. Charmaine Higgins is excellent in sales.

Easy in and out, was able to drop my car off before work and it was ready by the time I finished my first cup of coffee.

Alway friendly and quick to get my vehicle in and out. May be slightly more expensive but I always know the work was done correctly.

I had a wonderful experience at Autonation Ford Arlington. KYRON and Jason are amazing!!!!

AutoNation Arlington is a great place to go for service.

The salesperson, Sean McGough, has high character and excellent personality. Easy to talk to and is really genuine. Words not typically aligned to a car salesman. He gets all 5 stars. Sadly as usual and seems to be fully customary now, the sales manager wanted to add 3 addon items to the purchase contract, saying each I had already been installed, yet the window sticker told otherwise. A poor tactic, but very commonplace in when auto buying. The window tint was overpriced and had already been added to the vehicle, I kind of get it and tolerate it. But saying the fabric protector and a windshield film to protect from dings and chips was pure BS. Each was priced at $699 each and each having a 3 yr warranty coverage and btw there is a $50 charge for each event to repair the stain per policy. That’s hilarious, petty and also scheming. Scotchguard can be purchased for cheap, less than $20 for two large bottles. DIYers can apply this 3x a year, minimum 2x a year and after 3 yrs, applying 3x a year, it’d cost $180. Windshield film and protection … most car insurance companies add windshield damage and replacement for $25 to $50 per year with no deductible and unlimited number of instances (some companies limit to 4x per year). $699 for 3 yrs coverage or $75/$150 for a total of 3 yrs. Don’t be a “jick” about it, all you are doing is causing the dealership brand to be tarnished. The sales manager team gets 2 stars since we came to a compromise solution, next time be less “Jacky” about it. As I had to travel the next day out of state, I had asked to split the all cash purchase into two payments - one to hold and allow the check to clear w.o issues, and the rest would be paid 3 days later would I returned to the area. The first F&I manager, Charles, is a humble and charismatic guy. Worked with him on the first payment of two payments. A few days later when I returned from OOO to finish the purchase process I worked with another F&I manager who was less than stellar and certainly had no charm or grace. Had a 5pm appointment, I finally saw him at 5.55pm. His initial greeting to me was “I hear you owe some money I be right back”. No introduction of his name, no greeting of the customer, just a plan classless act. When the delayed appt time finally happened, we tried to complete the transaction using a debit card, which had been previously discussed. The debit card was declined, we tried 2x. I called my bank only to find out the bank’s customer service hours ended at 6pm. I wonder what could have happened if the scheduled appt time had started when it had been expected to start. Needless to say since I could not clear the issue with my bank I had to return the next day to complete the purchase. Thank god the next day Charles was back in the office and we closed the purchase. Charles gets 5 stars, the second F&I manager gets 1 star.

The service was awesome!!

Would give less than one start, I am not sure at the moment what the guys name was I spoke to but he told me no matter what they could work out a deal with me on my credit situation and then received an email a week later stating if I didn't have a co signer or a bigger down payment keep in mind he already new I had 1000 dollar down payment really need a vehicle was told they could work with that, the email stated they can't do anything for me.

Shout out to Jamie Heiland my service advisor here at AutoNation Ford Arlington. Thanks for the quick turnaround and thorough Service of my Ford Transit Van. Almost 75k miles and still drives like new. You guys Rock!!!

Bobby Jones is an awesome dude. Very professional and honest sales person, went above and beyond to get my wife and I a great truck at a great price. From beginning to end we had a great experience at AutoNation Ford Arlington.

Great service !

ive had the worst experiance with Autonation ! out all the Ford dealers Ive ever dealt with (and i only buy Fords) this dearler service department has cost me a lot of lost time , money and just whole lot of frustration !! i will never never go to another dealer with the name AUTONATION again . do yourself a favor find another dealer service center to work with .

Fantastic service in every single aspect. Jake Andrews did such a amazing job during the purchase of my 2022 Bronco. Thank you.

Excellent to work with from Ordering through delivery. No markups on sticker price! Completing the purchase couldn't have been easier or faster. Highly recommended

Tyler was great !

I have bought a car here it was a good experience. However todays review is for the service department and The Assistant Service Manager Peggy Chaney and her team. She fixed a truck I bought from another AutoNation for me with a smile on her face and she got it done fast !!!!! Her customer service is 5 Star and her card is going in my glove box .... Highly recommend going to see Peggy Chaney she will get you fixed up!!!!!

Kyron was an amazing salesperson and I totally LOVE my new car. I just wish the days of playing the game of buy a new car were over and the back and forth with finance was more pleasing

Customer service is great!

Took my 2015 Ford Fusion to the Service Department here. Peggy went above and beyond in helping me. She was honest and very knowledgeable in explaining what was going on with my car. It is because of people like her that I will be returning to AutoNation Ford in Arlington!

Had an awesome experience. Shawn Reed was an amazing associate and did everything in his power to get me the best deal. I'm really happy with my purchase.

Don was fantastic oh, he kept me up-to-date and went way beyond my expectations in the service department

The experience I had at AutoNation Ford Arlington was by far the best I have had in purchasing a vehicle. I have purchased quite a few cars and the staff at this place is the best I have ever encountered. Every one cares. You are not rushed into a deal. They are very hospitable. I had a great experience and would suggest everyone to go there.

I showed up after 5 with no appointment.. they not only got my truck in for service but I was in and out in less than a hour

Jaime, the service writer was very helpful. I needed some simple warranty repairs but it took 3 days to get the parts!

Wasted our time, told us the vehicle was in stock up until 10 minutes till we got there and even confirmed it and then when we get there have us fill out all the paperwork and then tell us they are so sorry but it just sold and then after that try to sell us a bunch of junk and then repeatedly kept calling when they realize we walked out on them because all they were offering was junk and they had wasted our time and we drove from far away. They are liars and horrible salesman. Watch out for tyler snake in grass

Pleasant experience here. We bought a used Honda Odyssey 2 weeks ago from Autonation Ford Arlington and we love it! Mark Castillo was kind, patient and thorough in his interactions with us. We’re happy with our purchase and experience.

Kyron helped me get my dream car today. He was super open and honest about the process and prices and never made me feel like I was getting tricked into something I didn’t want to sign up for. He made everything easy and worked with me on my budget. Would recommend him to anyone looking to buy!!!

No agents to greet you in the service lane. First to go to desk wins the race and expect them to treat you like you are bothering them. Had to stick up for myself when the agent helping me for some reason asked the person behind me if they were first Auto Service was good but expensive Customer service needs a lot of improvement

Shawn was great couldn’t of asked for better

They always get things done right the first time. Also they will Lyft you to your destination while they work. Clean up your car while they have it. What's not to like.

Joshua was great! He explained the service my truck needed in great detail. He was very honest and up front. Rare at some dealerships. Definitely recommend!

Great sales person and great experience with Charlie our Financial person.

Every time I come with a scheduled appointment it always takes 3 hours just to get an oil change.

Service department is what makes this place a bad experience, I had good communication with finance department but services trying to charge me for services that is covered by warranty and also making an appointment to have my car serviced means it’ll take 5-7 days before it even gets looked at after dropping it off.

Very friendly. Went for oil change and was in out in no time. 3rd vehicle purchased from there. Will return when ready for another.

We bought a truck Friday evening. It was cold and windy, salesman did not point out a dent on side of bumper, told us not accidents per car fax, but did not hand my son the paper but put it in folder and when we got home the carfax paper was gone. Also we refused the $3400 extended warranty and the finance person put it on the loan anyway. We refused and signed to refuse the Gap, he said he was gonna throw it on anyway, well he did and charged us. Also when we signed on tablet it was 60 month note at 8 or 10% interest. When we got home and I read paperwork 2 days later, he had changed the loan to 72 months. I have called to speak to the finance manager and have received no call back. And this all happened as they were closing so it was kinda rushed so I guess that's how this thieving finance person got this by us.

Always fixes the car correctly and it looks like they washed it . Friendly and efficient. Thanks for the work on my Edge !

Excellent service this time, but three hours for an oil change is a little much. I guess I should have made an appointment….in reality appointments don’t make any difference. Thanks again for taking good care of my Fusion

Nathan and team have been amazing. This is the first time I’ve felt happy with a dealer rather than neutral or upset. No pressure, made as easy and quick as possible considering all the red tape they have to go through on their end to make a deal. I would definitely considering using them again in the future.

Great experience with Jake!

Angel stuck with us throughout the whole process. She never gave up on the one car we had in our sights and we got it. Great trade-in values and the finance guy was very nice and got us out quick.

Apparently they don't like Texas...they took the Texas flag down and are flying a Ukrain flag? keep your Trucks and Cars.....send them to Ukrain.

Excellent customer service. Ricky did an excellent job explaining the process of purchase and intricacies of the Ranger. He made us feel welcome and valued.

Shawn Reed has phenomenal customer service! Funny, warm and a pleasure to work with. I recommend Shawn Reed to anybody that wants an amazing car buying experience!!

We had a great experience when purchasing a new vehicle from AutoNation Ford Arlington. Our experienced salesperson was Mahmoud Bekkheit, he's very knowledgeable and a pleasure to work with; he made the entire process super easy. Kudos Mahmoud Bekkheit!!

Talked to them first and then drove 2 1/2hrs to pickup a car show up and they tell us it's sold will never do business with this place again .

Process was the best service I ever had. It was a little busy but the people were pleasant to deal with.

i was a little overwhelmed when buying my first car. it was thanks to to the patience and attentiveness of our salesman sean that had helped us, that we’d felt reassured about our purchase. not only was it easy to talk to him about questions and concerns, but he made sure we felt happy with our purchase as well. i’m definitely gonna recommend this place as well as our salesman in the future!

Consistent good service and expedited wait time.

Ricky Jessup was the best Sales Associate at the dealership we've ever dealt with. Friendly, efficient, helpful in getting us a better deal than we expected! and the waiting room is comfortable, with a big screen TV to occupy time during the periods of waiting for approvals and financing. We've bought multiple cars here, as far back as when it was Texan Ford! Obviously they're doing something right!

Came in for service on my car, not greeted or spoke to when I arrived for some time. I almost left but I walked down to a woman who had been talking to a man and asked if she could help me, which she did. She was pleasant and took care of me. Like that they hand washed the cars some Ford dealers have car wash. Wish they were more friendly might have gotten a 5 star

Diesel tech is backed up two weeks but that is almost at every dealership service center.

Rickey Jessup the man to see when buying a vehicle from here! He has been my go-to man for my last 3 fords. Honest and super sweet!

Everything was great, was totally impressed with mister Morrison, got truck serviced and washed up beautifully, very impressed. The whole thing was done in a very timely manner

Charmaine was amazing, caring and always making sure I was having a great experience. I would recommend them for sure

Very friendly service. They greeted me quickly as soon as they arrived first thing in the morning. They have my car ready in about an hour and 15 minutes and it was washed for me. Great crew

Jamie Heiland and the Ford Autonation Team are incredible! We receive outstanding service, complete details on all the work, and they work fast.

When I first got my 2019 Ford Mustang Gt 09/28/2021, the buying experience was great, would definitely recommend autonation ford to a family member or a friend when buying a new car or truck. Saturday 02/26/2022 at 9 am I had my first service done at Autonation Ford and was told a few hours but the service was done in under an hour which made me happy because I didn't need to be there all morning. The service department is always polite and is there to help you with your car when needed. When I decide to buy another vehicle Autonation Ford will my first option. Thank you for the help Autonation Ford.

First time to this dealership for routine work. Employees were very nice, even though it was early on a Saturday morning. Reason I give only four stars; sort of felt there wasn't interest in helping me make sure all is good with my vehicle. I asked, a few time, if all was ok; nothing else should be considered and they said no. They did finally say that next time I should have brakes reviewed. Yet when I looked over the paperwork later it said one set of pads should be replaced pretty soon. I understand my maintenance coverage only covers the very basic but if a customer actually asks for other possible upkeep, I would think someone would take the time to go over options. Might be wrong but just felt they weren't completely interested in helping to keep my vehicle tip top shape but just wanted to get me out of there.

It was a great experience and I love my new car. Charmaine was a very polite and knowledgeable sales person and Eric was fantastic in financing (Thank you Eric for returning the money we had lost from our pocket in your office) Thank you Victor & Michelle

Great buying experience! Easy, helpful, and respectful. I will be buying all of my vehicles with Auto Nation and would recommend them to all my friends and family.

Sure I'm glad that I came across Mrs.Charmaine Higgins when it was a time for me to buy a truck , extremely helpful and pleasant making an stress free experience , I will definitely come back again.

Jake provided excellent support throughout the entire ordering/purchasing process making it extremely easy and smooth to order, purchase, and then take possession of my new truck. Thanks Jake!

Second time using Auto Nation Ford and I can say I'm very satisfied with my experience. The first time I visited them I recommended them to a co-worker and he used them as well.

I own a 2012 Ford Focus with the notorious dual clutch transmission. In an attempt to fix some issues myself, I reached out to AutoNation Burleson, but they only had one part, I needed two. AutoNation Burleson was able to tell me that AutoNation Arlington had 3 units in inventory, so I headed that way. When I arrived, the parts department was almost impossible to find, towards the back of the service department. When I did find it, I gave the man at the window the part number I was looking for, and he told me that they did have three, but that they were “shop only” parts and he refused to sell them to me, recommending that I get with a service advisor to have them look into my transmission issues. When I made my way over to the service advisor area, I engaged a female service advisor, who was extremely rude and short with me, very curtly stating they had vehicles that had been in the shop for 6+months waiting on parts, and that they were 2-3 months backed up on appointments to even get it in to get it looked at if I went that route. Interesting that they refused to sell me a part that was in their inventory. Called AutoNation Burleson back to make sure they would actually sell me the part and they said they would. Ended up buying from AutoNation Burleson, will never return to AutoNation Arlington for anything.

Such a great car buying experience. I worked with Bobby and Jacob and they were both very respectful and helpful. I couldn’t be happier with my new Ford Bronco. Thanks AutoNation!

Made a 9AM appointment for an oil change, did not get my car back until 12:30PM. What’s the point of making an appointment if you have to wait that long?

Peggy in the service department is always great to work with. She is great with informing me about the progress everytime we take our vehicles to get serviced.

I appreciated Melissa's friendly, professional and personal approach from A-Z. My vehicle was repaired, washed and ready for picked as promised. I am looking forward to reaching out to her with any future repaires that may be needed. Thanks Melissa!

Well, considering that I don't have my Ford Escape there, I am not sure how to answer this question. I do have the Ecosport but haven't heard anything about it as of yet.

The new starter works very well, but I have no idea why you let air out of my tires to the point my TPS light is now on and then they just let me drive away 🤷🏾‍♂️

My sales agent was phenomenal. It was coincidentally forgot to discuss APR. Internet purchasing is below average. Tried to do everything online, set an appointment, still waited 3+ hours at the dealership. Go in with your own lender, or avoid this place. Update: Offered a detail and a tank of gas to change my survey. Moved to a one star. Disappointing a bribe is their version of, "turn your experience around.

I buy a new car every couple of years, and I have to say this was the best car buying experience I've EVER had! Thank you so much Autonation team for making my car buying experience so easy and hassle-free!

They wanted to keep my car for 7 to 10 days before a diagnosis could even be done. I understand being short staffed, but there needs to be a better way to handle this without losing my car for over a week just sitting there. Maybe start a true appointment list where I can be contacted when you are ready for my car to be checked out. I left a message for the Service Manager to discuss this, and he never even bothered to call me back. I'm done with Autonation Ford because of his lack of concern. I went to a local shop and got the work done on the same day.

I walked in and let Angel and Charlie know exactly what my terms were to make the deal work and they made it work. Then those terms CHANGED due to outside circumstances and they were STILL able to make it work. Great team at AutoNation Ford, absolutely ZERO complains and nothing but a POSITIVE experience.

GREAT

I AM SCREAMING WITH EXCITEMENT BECAUSE I JUST GOT MY BRAND NEW CAR FROM JORDAN! I definitely recommend making an appointment with him and he will make sure you are taken care of! I love my new truck so much thank you Jordan!!!!!!

Awesome customer service! Ricky Jessup was amazing! Kept my husband and I updated every step of the way and worked with us to make sure everything was just the way we wanted!

From the the managers to the salesman, this dealership gets it right every time we do business! Love our new Wildtrak Sas Bronco!!!!

I have been going to AutoNation Ford service department for the last 4 or 5 years. I absolutely love Peggy! She is my service advisor and will always be. She is great and tells it to you straight. She also works stuff out for you on your time frame when it comes to work you may need to have done. She’s great and I highly recommend her!

Buying a car is never an experience you wake up in the morning hoping for. We all know how stressful it can be and takes a lot of planning to get right. These guys kept in contact on the exact car I wanted and once they had it…they hit it out of the park. Had everything ready for me, made the process seamless, and got me out of there quick. Great customer service all around. Everyone I spoke to was professional and accommodating. I, unfortunately, love this car so much that I doubt I’ll be buying another one anytime soon. But I will send all my friends and family to Autonation Ford Arlington from now on.

Great experience dealing with Jamie, my service advisor, Friendly and professional.

The people were very prompt. They were honest about the backlog they had. This makes me want to come back.

We want to thank Angel and Chad for their exemplary customer service and for keeping their word! Prior to making our purchase we visited a different large dealership and left that store feeling like we were lied to and manipulated. When we sat down with Angel and Chad they were welcoming, transparent, and honest with us! We are thankful to both of them and the Team at AutoNation Ford Arlington!!!

good service. factory parts, and factory trained technicians.

My buying experience was extremely disappointing and still has not been directly acknowledged by anyone in upper management. There has been no follow-up to my purchase. No response to the final email I sent, nor to the negative reviews I have left. Just a blatant disregard for my reported experience.

I have a very pleasant experience during my visit to AutoNation Arlington. A very professional group that made me feel valued. Thx

The service team at AutoNation provided me with the service I needed in a timely fashion. My truck was ready when they said it would be. Perfect!

Great service and very professional

I really hate the car buying experience but this time was so different. Shout out to Brian and the other staff. They made my experience worth the buy and when I'm ready to buy again I will be dealing with this dealer.

The Service Center is filled with nice and profession people. I have always enjoyed waiting in their lobby. Thank you AutoNation Ford!!!

Josh was very nice. Was told it would take 2 hours or more to get my truck serviced. They had it done in an hour and a half.

My salesperson Jazmine was heaven sent. Not only did she go above and beyond to get me the price I was asking for on my new Ford Bronco, but she had an amazing attitude and great jokes along the way! She made me feel comfortable, answered every question truthfully, and provided overall exceptional customer service. I will definitely be recommending to her all my friends and family.

If you're looking for a new or used vehicle, look no further than AutoNation. This is the third car I've bought from these folks and I would never buy a car from anyone else. Akim, is by far one of the best salesmen I've ever worked worth! He's personable, professional, knowledgeable, patient, outgoing and above and beyond all he is an extremely good LISTENER! Most recently, my wife and I were in need of two cars and both of us were very specific in our requests. Akim took the time to digest all of the information and curated a list of cars that met our specifications. Most importantly, he made my wife and I feel comfortable and took his time explaining the various features of the cars he selected. My wife is extremely persnickety. So, making her happy can sometimes be a little challenging. The fact Akim was able to find the specific car my wife wanted, without the usual "car salesman pushy shtick" was very impressive to me. Once he satisfied her, he was able to square me away and get me the car of my dreams, as well! I can't thank Akim enough for the excellent service he provided and for taking such great care of us. Also, I would be remised if I didn't thank John, the finance manager, for his help as well. It was late at night when we were wrapping up this transaction, but instead of rushing us along and trying to hurry us though the transaction. He took his time, explained everything to us and treated us as if we were his first customers of the day, instead of one his last. Thanks again AutoNation, Akim and John for the outstanding experience! We'll definitely be back!

Johnny G. At Autonation got me into a Ford Edge quick and painless! He was professional and super helpful at explaining everything to me in layman’s terms. I also didn’t feel pressured into buying anything which is a HUGE bonus!! I was dreading going to the dealership because every experience I have had takes ages and I’m always leaving disappointed. This is the first time I didn’t immediately regret buying a car! It’s beautiful, and has way more than I asked for which is great!! I’m very happy with my purchase and experience. Also would like to add, that I went with just myself and my three kids all under the age of 6, and of course they were over it and acting like I had just fed them a pound of sugar each! The team at Autonation were very good at not making me feel Awful about that and some of them were super nice regardless of my crew of wild children. Only pointer I would say is that the small childrens nook in the back needs a major face lift and some new toys to distract kids so parents can try and focus. But really that’s my own fault and has no true effect on my rating of Autonation.

Made an appointment online to bring my car into the shop for service. When I arrived at the shop yesterday for my appointment, nobody greeted me in the bay. I went inside, and I waited for an available rep to notice me. The first person passed me off to another rep who was assigned to my car said, "Did you receive my text?" Nope. Apparently, he texted me (or thought he texted me) about the wait time for my vehicle. I have to leave my car there for 8-9 days before a mechanic can work on it! I asked if I could stay in the queue and bring my car back when the mechanic is ready to work on it. Nope. Folks there were quite short with me. What ever happened to customer service?

Johnny G. At Autonation got me into a Ford Edge quick and painless! He was professional and super helpful at explaining everything to me in layman’s terms. I also didn’t feel pressured into buying anything which is a HUGE bonus!! I was dreading going to the dealership because every experience I have had takes ages and I’m always leaving disappointed. This is the first time I didn’t immediately regret buying a car! It’s beautiful, and has way more than I asked for which is great!! I’m very happy with my purchase and experience. Also would like to add, that I went with just myself and my three kids all under the age of 6, and of course they were over it and acting like I had just fed them a pound of sugar each! The team at Autonation were very good at not making me feel Awful about that and some of them were super nice regardless of my crew of wild children. Only pointer I would say is that the small childrens nook in the back needs a major face lift and some new toys to distract kids so parents can try and focus. But really that’s my own fault and has no true effect on my rating of Autonation.

I sold my vehicle here, working with Augusto the entire time. He maintained constant, friendly, and honest communication throughout the process, which made it so easy. He asked specific questions that made it simple for me to describe my vehicle, and I didn't have to repeat anything that I had in my sales ad. We made an inspection appointment the next day and he was just as friendly and courteous in person. He had the paperwork ready for me and payment for the amount we agreed upon. The process was so efficient and stress free - would definitely recommend contacting him!

I had a great experience at Autonation Ford. It was a quick easy process.

Very friendly and attentive.

Arlington Autonation Ford is a great dealership excellent service made me feel good about buying my new Bronco Sport! I will certainly spread the word Ricky Jessup is just the best!

excellent service ask for Peggy

One of the worst around. Get ready for the run-around! This dealership is so confused and confounding that you'll find yourself buying from someone else, or out of the market altogether! The salesperson we worked with gave us a different story every time we spoke to them. The one you want is available! Oh, wait, it's not. Want to order one? Oh, now it is available, but it's $10k over msrp, is that okay? Oh, it' not available, so you'll need to order. Oh, now it is available but you are required to purchase $3k in dealer add-ons, even though it isn't here, because WE REQUIRE THESE ADD-ONS ON ALL PURCHASES. Oh, you are going to order? You can put down a non-refundable deposit, but we won't tell you what you are paying. The deposit comes with no documentation, so you can't hold us to anything when the car comes in, even if we decide it is now loaded with add-ons or over msrp, you'll pay it or lose your deposit. And we heard this several times: Well, if you don't pay it, SOMEONE ELSE WILL! For a "no haggle" dealership, their story is all over the place. The market is understandably crazy these days, but this dealership is one of the worst. It's not just that they are in the business to make as much money as possible, it's that they are in the business to gouge as much money as possible by straight up deception. Save yourself some time and avoid this dealership.

The only Ford Dealer that pick up the phone and schedule me for a recall. Grapevine and Dallas never return my phone calls, and I called them twice each. The people at AuntoNation Ford in Arlington are very courteous and easy to work with. Peggy (who took care of me) kept me inform of everything going on with the service requested. She even scheduled my Lyft rides!

Had a great purchasing experience with their team. John Banks was an excellent advocate on our behalf and making sure we found the best vehicle for our particular needs. Jacob and John Glenn both did excellent at connecting to their financial partners. It was a 5+ star experience. All were kind, patience, professional, articulate, and immensely helpful. Thanks guys!

Bobby Jones was referred to me from a coworker. She has used him for several purchases and highly recommended him. He was friendly and helped make the process easy while listening to my information. I would recommend his services and will return when needed.

I traveled a 12 hour round trip from Laredo to Arlington in search of the vehicle I needed, the customer service I wanted and a fair deal. I can happily say it was definitely worth the drive. Top quality excellent sales rep Charmaine Higgins, backed up by an excellent manager Nick and not to leave out finance as well!! Highly recommend this team and plan to be back their soon for my pickup!

Above and beyond like usual! Best place to go for my vehicles and service! Great oil change experience. In and out after making an online appointment.

I wasn’t even sure I wanted to trade my 2019 Explorer, I love it so much! I got a call from John and he offered to show me the new ST. I knew I wanted one! The first one was too expensive and too much car for me so I said, no, I’ll just keep my Explorer. I got a call a few days later from Matt, and he had another one coming in more my style. By the next week I had my new ST-Line and I LOVE it! Eric the finance guy.. John the salesman and Matt the manager are awesome in my eyes and I will forever be a customer of AutoNation Arlington. Service and all!! I appreciate you all and I will be back! -Sam

They order a shaft and they said I have a leave my van for 5 days to change it. I am sure it takes two hours

My Bronco order with Mr Jake Andrews went smooth, and his service and communication during the process was excellent.

I've been taking my truck to AutoNation Ford Arlington for years. Just recently I took it for an oil change and they called me to let me know there was other maintenance needed that was covered under my purchased maintenance plan that would save me hundreds of $$$. I've never had a Service Manager who was bad and will definitely be going back.

Easiest, most pressure free buying experience I've ever had and I've bought 10-12 vehicles over the year. Jake was fantastic! I may never go anywhere else again.

service guy kept calling me to leep me informed of my cars process

Very welcoming and friendly staff, will definitely be back for all of my service needs.

I had the best experience car shopping here! My sales rep was Mark Castillo, he was beyond phenomenal! Finance manager and everyone there were super professional and great to work with! Thank you guys 😃

Great experience buying my first car!! Mo is the best and was very helpful with selling me the car.

Based on the level of service I received from Don Doughty I would recommend AutoNation extremely high. He was professional, courteous, attentive and most importantly helpful and caring.

I sold my car to them. They tried to get out of the original price offered. To the point I was ready to walk out. My sales person persisted and got the price but it was ridiculous.

My services my car needs are always explained to me and completed in a timely manner. I appreciate this and know I can count on Auto Nation to treat me well and take care of my vehicle.

Took my 2018 Explorer in for recall work. Jamie Heiland was my contact person. He was not good. He was over and beyond it by light years!!! He made sure we got everything taken care of. He kept us updated on the progress. When we had issues getting a transmission in due to supply chain problems, he helped us get a rental vehicle to use until our Explorer was ready. When it was ready, he even kept it an extra day so that it could be washed and clean when we picked it up. It wasn't dirty when we turned it in but that extra step was the icing on the cake for me. I will be taking our Explorer too AutoNation Ford for all of its services! I'm even going to purchase a vehicle from AutoNation when the time is right!

Had a great experience at Autonation of Arlington. Mark Castillo and Nicolas Hyathan were extremely helpful with getting my deal worked out.

The service is great and the staff is awesome.

I worked with Jake to get a 2021 Bronco, and had a wonderful experience. The rollout of the new Bronco hasn’t been without issues, but Jake and the AutoNation team were wonderful start to finish. Jake kept in constant communication with me on updates, and was great the day the vehicle dismally got to the dealership. Charley in Finance was great to work with, and I’d whole heartedly recommend anyone on that team. Thanks!!!

This visit was for a recall of my 2009 Ranger airbag. Everything went as expected with no problems. The appointment setting was quick and easy. Parts were available as promised. My service representative was polite and helpful. The work was completed in the time period promised.

This is probably the last time I will ever by a car from this store. To summarize: Customer service was HORRIBLE (Except for Mike Halasa), and the car I bought has issues. THE EXPERIENCE: Initial sales person I dealt with, kept a fine line of communication, until he started getting frustrated, and decided to send a disrespectful text that reflected his frustration. I decided to stop communication with him, called the dealership and spoke to a Sales Manager, Matt. I told Matt I do not want to deal with that salesperson anymore, but I am ready to come in next day first thing in the morning and buy the car. I sent him my drivers license, and insurance, and asked him to have as much as ready as possible so I can test drive the car, do paperwork and leave. When I get to the dealership, Mike greets me, tells me Matt is not in because of some kind of emergency. He did not inform anyone about my arrival or have anything ready. Mike had to start from scratch. John the finance manager wasn't difficult to work with, but was very unpleasant. It was like he wasn't happy I brought my pre-approval for financing. Was a very quiet and cold financing experience. At least he didn't try to push me in to buying anything which I appreciated. Spend about 3 hours total at the dealership before I drove out. THE PRODUCT/CAR (2015 Audi S8): The car test drove fine, and basic visual inspection seemed okay as well. After I bought it, I took to an Audi specialist, that gave me a bill of over $3k in repairs. 1.The front control arm bushings were leaking and needed to be replaced. 2. Front headlight washer was leaking and needed to be replaced. 3. Entire rear brakes needed replacement. 4. 12v socket not working. 5. Autonation used an aftermarket windshield (i know this because they had the STICKER on it), and did not bother recalibrating the adaptive cruise control camera. So their "rigorous inspection process" is BS, and you should DEFINITELY use a third party to inspect the vehicle before you buy it. I will definitely be doing it next time.

Yes i would recommend Auto Nation Ford the Service center they were very good and kept me up to date with the work i need to have on my F 250 I would use them again

Great service experience with Dave. Car was clean when returned and everything that I asked to be done my, was done. I am a long time customer and consistently recommended them to my friends.

It was user friendly. I highly recommend it.

They do a GREAT job servicing my 2017 Ford F-350. I enjoy going in to this dealership. Thank You. 😃

Good company they really get the job done

Dave Morrison is by far the best Ford service manager around. We have an F-150 and an Explorer and he was able to identify and fix all of our issues quickly and without significant cost. Thanks Dave.

I sold my car to them yesterday...the whole process took 45 minutes. No Hussle!!!

Bought my car in June of this year, love the car- sales experience was ok. Second time at the service department and both times I have been lucky enough to have 1 employee willing to help- today it’s Josh and he is great. Everyone else is just sitting and no one bothered to come out when I sat out there waiting. When I walked in, no greeting and petty much made sure to even look my way. When you purchase a brand new car, I expect better service! Never again/ and I’ll keep reviewing every time I come in and get the same service.

If I could give 0 stars, I would. What a terrible experience my mother and I shared yesterday. We arrived at AutoNation Ford in Arlington around noon with the intent to test drive 4 vehicles. We were greeted and approached by a new employee, Ivan. He was so new, he didn’t even have his Ford polo or business cards yet. However, Ivan was the ONLY employee who seemed to care about servicing us. Ivan asked the typical series of questions when considering a new car. He was very thorough and personable. He informed us that we’d only be able to test 2/4 of the vehicles I wanted, due to one recent sale and the other being in Fort Worth. That’s fine. Ivan’s trainer, Mark Castillo, then involved himself in the process. I already shared my wants- one of them being a newer used vehicle (2019-2020), “the newer the better” to Ivan. However, Mark tells him to show us a 2018 Edge, because it’s “super clean” and ironically Mark informs us that he was the previous owner. Not what I wanted, but sure I’ll drive it. Mark asks me if he can make me the deal of a lifetime, would I be willing to buy it. And I said it would have to be one hell of a deal and one hell of a car. It takes forever for Ivan to get the keys, but that’s fine, we were patient. Upon initial inspection of the car, my mother and I knew this wasn’t the “car of a lifetime”. The exterior paint was damaged on the tail rear and right front. One of the tires (also on the right) was significantly duller than the others…in other words, we could tell it had been in some kind of accident. Nonetheless, I gave it a local spin. Unfortunately, due to his inexperience, Ivan really couldn’t answer many of our questions as it related to different features. I won’t fault him for that, because I already knew enough about the vehicle and he is new. But even the CarFax provided in the vehicle wasn’t current. For example, there was a 12k difference in the reported mileage on CarFax and the odometer. We return to Ivan’s cubicle and Mark inquires our thoughts on the vehicle. I guess he was surprised that we…didn’t like it. So he tells Ivan which Explorer to pull for us next. It took Ivan twice as long to bring up this car than the first. I’m talking close to a 30min. wait. So I just knew THIS would be the vehicle I’d have to take home with me! WRONG. 1st red flag- Ivan warned us that the interior “needed some work”. 2nd red flag- There wasn’t a pricing sticker in the window of the car. 3rd red flag- The interior contained Cheesecake Factory food containers and half eaten FOOD was out on the floors and seats, front AND 2nd row!! It was sticky. It smelled. My mom literally had to warn Ivan not to sit in one of the seats because the food would stain his shorts. It was absolutely disgusting and unsanitary! I didn’t even want to test drive it. But for as long as we waited, I also didn’t want to refuse this one. Because who knows what the next one would look like. We’d gone from bad to worse. This Explorer was over driven and the ride was terrible. When we came back inside, they had us wait again to draft up a sales pitch, as if nothing was wrong with either vehicle! When we shared our horrifying experience with Mark and Ivan, they had nothing to say. We were there for THREE hours. Those were the best vehicles you all could show us? Is that what you show potential customers?! AND during Covid-19?! Maybe they didn’t want our service? As a Black female, coming from a family of sole Ford car drivers (70 years+ for my family), and A-plan carrier, my mother and I have NEVER felt more insulted and disrespected by a dealership experience. I feel so bad for poor Ivan being trained by Mark Castillo. He won’t get any sales showing folks cars like those. I was actually a previous customer of AutoNation Ford for services, and now I won’t be returning to Arlington for service OR a sale.

I have been doing business with this establishment for 15 years and even bought a new truck from them. I purchased a part that was delivered to me without a part sticker the parts department claims it must have to be able to return. If i knew this was the case I would have never accepted this part and paid for it, it was brought to me without the sticker and now they won’t take it back, seems like a scam to begin with delivering a part without something needed for return if need the case. Loyalty of being a customer for a long time seems not to matter to this dealership. I will never buy a part or vehicle at this location or any Autonation dealer owned, customer service here is not what I expected. FYI: this is a 500.00 plus part that now I’m stuck with

a friend bought her car there and in just 5 months it needed a fix that was to be supposedly covered by the purchased warranty. She found out she had been deceived sadly.

It was easy to schedule service and get in and out at time of appointment. Dealership is clean and friendly.

Took vehicle in for oil change and repair of recall. I put the recall info in the on line scheduling but the technician didn’t know anything about it. Even though the letter we received said parts were available, parts had to be ordered and another visit scheduled. Told technician we were on the maintenance plan but when the bill was made it, they didn’t give credit for the oil change and it had to be refigured. The facility is very nice and people friendly but they don’t pay attention to what they are told. I would recommend them but you have to pay attention to prevent additional trips or extra expense!

Had an 8am reservation for an oil change got there at 7:30. Waited until 8:45 checked on the status they said they could not get to me till 9 I took my truck and left. The service rep was terrible

Worst dealership ever. They “don’t” deal with outside financing. Which I’ve never heard of at other dealerships. When I first arrived they let me test drive the vehicle but no one ever discussed any safety features or what all the car included. They just gave me the keys to go around the block, which already shows BAD CUSTOMER SERVICE. I went in wanting a Ford Explorer I found it and they simply made it impossible to work with me. They kept saying my trade in wasn’t worth what I wanted, but prior to going I had an estimate from an auction house and when I showed them they just questioned how I was able to obtain a copy of that. In addition to that when I asked how many banks were running my credit because they didn’t want to go through my credit union he stated and I quote “I’m not sure” which I was upset about because usually any place they go to they have to disclose how many banks are running your credit it falls under the FCRA regulations. I was finally getting somewhere with them until they refused to show my down payment on the purchase order being requested by the bank, they insisted on classifying my down payment as rebates which are not the same. In all honesty opinion I would highly NOT recommend making business with this dealership that such poor customer service.

This is the 4th Ford I have purchased from Autonation Arlington. The main reason is their pride in service. From sales to finance to service they are amazing. I have bought other brands from other dealers, buteo t make that mistake again. I WILL purchase my next car from them.

Very helpful getting me in with a tire repair.

Don’t buy from here!!! My fiancé was talking to a salesman Angel about a 2014 Dodge Ram. She told me to do a Credit app online and to send the vin number of the jeep that I wouldn’t to trade in. Later around 7:30pm she said that she going to send him how much He was going to pay a month on the truck did not get any emails. He called back this morning she said “Oh the truck was sold last night, is it any other truck you want?” We live 3 hours away in Texarkana He was going to drive there this morning to get the truck she basically lied to sale him a higher truck. How you trying to sale him something that’s already sold? I would not recommend this place at all go somewhere eles!!!!!!!! ohh yeah she dinged his Credit for NO reason thanks a lot!!!

There was two open recalls on my Ford Flex. Both could not be done because they didn’t have the parts(this has been over a year since I got the notes). I called in probably around April time and spoke to the parts department about setting up a time so that my flex could be repaired. The first question I asked was if the parts were in. I was assured that they were so I scheduled the appt. the day before a different person called me stating that they did not have the parts for the recall. He says that the parts have been back ordered for a while etc etc. I told him that was the first thing I asked because I knew about it. He seemed shocked and said he could call me when they came in. Well they called me last week and said the parts were here and I told them that I sold the car - it can now be someone’s headache. I also have a Ford Focus that has had the transmission “fixed” twice due to recall. I bought that at Autonation and will be selling that one too.

Joshua Hromek was the nicest most helpful service manager I have ever worked with. He kept me informed at every step of the repair on my SUV and got it back to me in a short time as he knew I was paying for a rental car. When you are dealing with a 84 year old woman usually they just treat you like a dumb old lady, Not Joshua he was wonderful with great respect. Your company is real fortunate to have him as one of your employees Dee Lewis

Good service and on time.

Very happy with my recent service appointment. I made an appointment the day before with the service manager Dave Morrison. So Saturday morning dropping off my Escape went as smooth as possible. I had an oil change and tires balanced. They even washed my Escape for me. Thank You Ford Service. Ford Service and Sales

I have not been disapointed in the service work conducted on my vehicle. Service Rep. Dave Morris great making sure they dealership had the part. Dave Morris also made the service appointment, and kept me informed on the progress of the service work. Thanks Dave

I had to take my 2015 Ford Escape in due to a bad battery. I was able to schedule a same-day appointment in the morning which was a pleasant surprise. They took my car back practically as I arrived. They showed me what had caused the issue and had tracked down the required parts. They got me out the door with a lifetime warranty battery at a great price.

Shout out to the amazing staff at AutoNation Ford Arlington. They made the buying process so simple . No long drawn out negotiating.My salesman Mark Castillo was amazing. He listened to my wants and got me in the perfect car. If you are in the market for a new or used car this is the dealership to go to. Thank you

My salesperson Mrs Higgins was awesome she helped me patiently throughout the whole process. Mrs Higgins was very professional yet friendly and put all of my hesitation about the purchase to ease with the information she provided. I am positive that Mrs. Higgins is an asset to the company and would be at any company she worked for !!!!

They have always taken care of my car well. Bought it there and that’s where it goes for maintenance or repair.

Great service person, knows her stuff.

Greg Plechus and the team at AutoNation Ford offered me the best deal on my vehicle and their process was very easy. They were extremely professional and honest in their pricing. I highly recommend them for all your buying, selling or trading needs!

the dealership had our car two times for a total time in shop of two weeks due to intermittent AC issues and they have been unable to resolve. They keep asking me to drop off. but after 2 times I just want my money back to take too an AC shop that knows what they are doing.

I love this place! Love the people! Had a wonderful experience and would recommend to anyone!

Very happy with my purchase here at Auto Nation. Easy negotiation and friendly service.

Experience was Good. Service was good. Car was left clean.

I have impeccable credit and it still took 3 hours to get through the process as well as pressured sales for additional coverage. The vehicle has scuff marks on the inside of the cargo hatch that won't wipe off something detail should have noticed otherwise satisfied.

AutoNation Ford In Arlington staff took care of me with professional service. Got me the car I wanted and made sure I got the right price for my 2021 Ford Escape. I recommend anyone who wants to buy a new or used car to come to AutoNation Ford in Arlington they will help you with great deal. If you do go speak to Mark Castillo, he is the one who took care of me and got me this great deal. Thank you Mark for everything and also AutoNation for my new car.

We came to auto nation ford, in fort worth, we had a trip to come to from houston so we decided to look at the suburban and wanted to purchase it. Everything was going fine until i asked them NOT to run my credit through wells fargo, (i always get denied) next thing i know i check my credit karma and they ran it through them and got denied obviously. They “checked” the vehicle and did an oil change, All they did was reset the oil life in the dash, once we made it home next day i check oil and it was pitch black i had to pay to get the oil change done. The clarity of this dealer is poor, i get it we were in a rush but when i clearly asked him not to run wells fargo they should have respected that. And not lied about the oil change done.

Don was great. Friendly and funny.

Jesse (Jake) Andrews was extremely helpful in the buying process; he was patient with a somewhat difficult buying process. The vehicle I wanted was on reserve to another customer. When this customer declined to go through with the buying process Jake was quick to inform me. I purchased the vehicle and am very pleased with the way the process went!

Special thanks to Peggy for her assistance in following up on the progress of repairs and information promptly provided to me electronically. She is a true professional and an asset to AutoNation Ford!

Ms. Peggy is and has been an honest and informative person about our auto repairs for the past several years. She is an exceptional service person and would recommend her to anyone.

I was told by Peggy that they don't have a technician for a 1999 Ford F-150 and she couldn't tell me anything. 2nd my truck would sit there for 5-7 days b4 they could look at it. This is totally unacceptable. I was told that by Service twice in the last year. I hope someone looks into this POOR service response and corrects it. Why the xxxx would Ford make a vehicle that can't be serviced. Peggy's told me on two separate occassions that my truck can't be serviced because it's over 10 years old. It doesn't make any freaking sense.

Bought a Honda Van from Aoutonation Arlington. With in 2 weeks started hearing and have transmission, rocker rollers. Plus there is a moldy smell. Like its been in a flood. Took it back up there and the Sales manager Edward allego. They said that we bought as is. Then canceled the warranty after they looked it over and it's a piece of junk. They lucused it up and pawned and pressured it on us. Warning Buyers beware!

I give my service experience a one star rating. This is the first time i was compelled to write to a review. Long story short, I took my Escape for routine oil change and tire rotation in May. I was told the tire rotation could not be done because the lug nuts were swollen and they could not be replaced with Ford parts because the same thing would happen. I was then asked by Joshua, my Service Advisor, to go purchase new lug nuts at an automotive store and bring them back to the dealership. I didn't understand why I responsible for defective Ford parts. I then declined the tire rotation. When I returned to the dealership to pick up my car, it had not been washed. When I asked Joshua about that, he asked "Oh, did you want your car washed?" Needless to say my overall experience was not what I expected.

Went to AutoNation for oil change and tire rotation. Had an appointment. As I waited in the lobby, it took just over 3 (!) hours to get the maintenance done. That is an unacceptable amount of time for that maintenance. The only reason it’s 2 stars and not 1 is because Paul (in customer service) was great and kept apologizing and gave 10% off. AutoNation shouldn’t make customers wait 3 hours for oil change/tire rotation.

My experience was great and my service representative was also great.

Great and easy visit to the dealership to have oil changed and tires rotated. Service manager was friendly and efficient.

Went for 1st service and was told 2 hour wait but only stayed an hour

Recall for brake line repair. Part was ordered and came in two days. Ford recall service was compled in one day. Paperwork was prepared and ready for signature. Excellent service!

AutoNation has always been very helpful when we needed service on our car. Ford, on the other hand, disappoints me this time. I was sent the recall which asked me to make an appointment to fix the recall about brake fluid leaking. I did, was there 5 minutes before AutoNation opened, only to be very disappointed and disgruntled. I was told all that was needed was my vin number so it could be sent in to actually get the parts and I’d need to wait 2-3 weeks for the parts to come in so I could make a new appointment to get my recall fixed! This is not quality service! If the leaking brake fluid is a danger, every effort should have been made to correct it in a timely manner. The service I received from AutoNation, telling me I needed to start the process over and doing it in a professional way was good. Ford Motor Company needs to live up to its name like AutoNation did. Thank you.

My salesman Ricky was very knowledgeable, polite and answered every question I had in a very professional matter. I will be back. Thanks

I have the best service advisor. Make sure you use Dave Morrison

If you use this dealers service make sure you get Dave Morrison as your advisor

Service was great however price of mirror was awful pricey. 970 dollars for mirror and installation is ridiculous

The experience at AutoNation Ford Arlington was much better than any previous car buying experience. Angel was awesome, online price was honored, the trade offer was also very close to what was quoted on the site and very fair. They even checked an additional Ford offer I received and qualified for to lower the price. Erick who handled the financing was also very good - although there was a little pressure for some more of the add ons, he was not too pushy and was able to match a price for Ford Protect which was my preferred extended protection. A couple of things that could have made the experience perfect instead of really good would be dealer add on disclosure online and just to speed up the process a bit.

The experience at AutoNation Ford Arlington was much better than any previous car buying experience. Angel was awesome, online price was honored, the trade offer was also very close to what was quoted on the site and very fair. They even checked an additional Ford offer I received and qualified for to lower the price. Erick who handled the financing was also very good - although there was a little pressure for some more of the add ons, he was not too pushy and was able to match a price for Ford Protect which was my preferred extended protection. A couple of things that could have made the experience perfect instead of really good would be dealer add on disclosure online and just to speed up the process a bit.

My experience was great there was a screw in my tire to close to the sidewall and the tire was replaced no issues thankfully I had a tire hazard warranty

Very friendly and professional My go to place for all my Ford needs

Great service, friendly staff, if you are scheduling for a recall, you should have the parts on hand. If not you should advise the customer of such.

Peggy took care of everything, start to finish.

Was quick and the service lady was nice and helpful

Great service. Everything was done in a timely manner and correctly.

Kudos to Margaret (Peggy) Chaney, Service Advisor for my Focus ST and my wife's F-150 XLT. Peggy is great to work with, always friendly, and is a great brand representative for Ford and AutoNation! Thank you Peggy for being our trusted advisor when it comes to service for our vehicles.

Yes, we give AutoNation 5 stars 🌟. We worked with Ms. Peggy and she was extremely EXTREMELY helpful with us. We need more employees like her. Give her a RAISE!!!!

Great place to buy. Jake Andrews is the best. Thank you for taking good care of us.

Everyone there was so polite. Even the GM took time to thank us and offer his help if we need it in the future. Good job

Just bought my new Ford Bronco. LOVE IT! John Banks was my sales guy. He was super helpful. Made the experience great with his follow-up and humor. My Bronco wasn’t supposed to arrive for a week but they got it in the next day. Not saying that’ll be your experience; however, they worked hard to get it to me as quickly as possible. John made sure the moment he heard it arrived in DFW that he went out to Frisco to get my car inspected and brought it to me same day. Erick took care of my financing and he’s simply the best. Got me the rate I wanted along with the extended warranty and more! I would absolutely recommend. Go see them today and get yourself a nice new ride! Five ⭐️s for sure!

Always in time with my repair, Peggy is always helpful on any issues I may have. Thanks Peggy

My service advisor was on top of everything I had no concerns regarding service or repairs

This organization is professional and it shows in every point of contact from placing order to being greeted by the tech representative, to receiving top notch auto work in dedicated time.

Definitely do NOT recommend and will not be returning to their service department! I made an appointment for 11:30 for a simple oil change and tire rotation & when making my appointment said that I would be waiting there for my vehicle, as online it said they would prioritize/schedule differently if you we waiting vs. leaving it. When I arrived I pulled up to the service drive, walked inside and was not greeted by anyone. I finally was able to speak with someone and they directed me to my service advisor. I was very sarcastically greeted by him ‘hello valued customer’ and then he proceeded to tell me it would be 2-3 hours for a routine oil change & tire rotation, which is completely unacceptable after having made an appointment and then complained to me about their scheduling system. I started to leave, but then was able to find someone to come pick me and my child up, so ended up leaving my vehicle there. While they had my vehicle I heard NOTHING, no update, no check in, nothing.. I called after 3pm (so well over the originally quoted 2-3 hours) and left a message with my service advisor. After waiting another 30-45 minutes I called again as we were waiting to get my car back to leave town... Everyone tried to transfer me to my advisor that had not yet called me back. I finally got a woman on the phone that told me he should have quoted me 3-4 hours (also unacceptable after making an appointment for routine service) - she was within talking distance to my advisor, she was talking back and forth with him and then put me on hold. When she came back she told me if I could be there at 4:15 they would have my car ready! It wasn’t even ready yet!!!!! I had to chase them down to track when my car would be ready, which is again, completely unacceptable! 11:30 appointment, quoted 2-3 hours, finally got in my car about 4:30, 5 hours after my originally schedule appointment!!

The wait time was as estimated by Paul. Suggestion: As a laymen, I?d prefer an understood explanation of the alignment graphics.

Visited the Service/Parts to use my Ford Pass points I just acquired from the purchase of my vehicle. I had read others seemed to get the runaround when trying to use them for parts instead of service. I walked up to the parts counter. Told the associate what I was wanting to do. He got everything ready, retrieved the item and walked me right over to a service advisor who completed the transaction. It was quick and painless. They were very nice. AND my floor mats look awesome. Thank you.

Transaction went pretty smooth but after the fact is another story…. I left several messages with my sales person Carlos, to have the financial person John to please contact me. I also left 2 messages for John himself to contact me. It’s been 3 weeks since the deal and as of yet my 2018 has not been payed off through Ford Motor Credit. I contacted Ford Motor Credit yesterday and they filed a formal complaint on my behalf…

Very well organized. The maintenance service was performed as scheduled. The service agent was professional and handled the entire transaction efficiently. The car was also washed and delivered promptly. Thank you for job well done. I'll continue to use this dealership as my primary source of support.

Great experience except they didn't have the parts for my Ford EXCEL recall that was the reason for my appointment.

always quick and easy with super dave morrison I drive acroos town to do my service with dave

What an incredible experience I had at Autonation Ford. Jake Andrews and Jacob Hicks made my Shelby buying experience something I'll never forget. The front desk made my family feel at home. Thank you!

great customer service, people were nice and great coffee too...

The service was professional and efficient. Paul Barnum was very helpful. The service was a bit pricey but Paul found some applicable coupons which I was grateful for. My only criticism is the work I would like done was so expensive, I was charged another $100 to ?look? at the broken fog lamp and door latch and they kept my car an extra day to do that!

I went in to get an oil change, but found out I had some unexpected maintenance repairs that were recommended by our service advisor. I decided to follow their advice. It's a blessing AutoNation's professional technicians are watching out for my vehicle's best interest in running great. I sat patiently in their clean comfy waiting room and realized AutoNation's service department could be trusted to do a good job. They truly do have quality customer service. As I drove off the parking lot it was noticeable my truck was running way better and knew I had made the right choice to do the repairs. Thank you AN for keeping my vehicle running the best ever -hassle free and people you can trust.

This was my first time ever purchasing a brand new car. Kyron was very helpful during the process. I am extremely happy with my new 2020 Ford Fusion and it is in perfect condition. The experience at autonation was phenomenal.

Very friendly staff. Clean facility. Wait time was reasonable considering Covid.

Dave Morrison did a great job getting me fixed up And was very professional and informative

Overall good. Only issue to me was wait time. It took a week due to a backlog.

I have been a customer for several years and every time I have a great experience. Peggy in service is the best.

Had a great buying experience at AutoNation Ford Arlington Jake Andrews was great salesman and Charlie in financing got me in and out. Great Job guys!!

MISSION ACCOMPLISHED.PROBLEM DIAGNOSED AND REPAIRED.PRICE WAS LESS THAN I EXPECTED.

Quick and easy car buying process! Everyone was extremely knowledgeable and helpful! Highly recommend!

Amazing costumer service . Peggie went above and beyond to help me witn my vehicle and make sure i was taking care of

At this time I will like to say than I'm little disappointed whit the way they handle the service in the way that we check in at 7am and they just take the car to the back and no one come to us to tell what is going on with the car. just sitting there for more than 3 hours and just when they finish bring the car and pay someone should inform what is going on at least or how long is going to take.

Too my car after experiencing starting issues. No one from service came out to the car as in the past. No signs posted that this is me procedure due to COVID. No one acknowledged me when I stepped in. I approached Joshua and explained my situation. Turns out I had a bad cell in my battery. Quoted $180 at a 40 month replacement plan or $230 for lifetime. This is a 2015 Ford Escape. Service was pretty fast. Joshua was efficient. Just can’t believe the cost at dealerships these days and the decline of customer service.

Service on my wife's F-150 FX4 was outstanding. Very professional, timely and efficient.

My salesman responded quickly to my inquiry. Pictures had not yet been posted as this was a new arrival. I was contacted by phone within 30 minutes of ?check availability?. And then 30 minutes later I had pictures. They worked to get me a second set of keys made and got this and the sale completed in a Friday afternoon.

Well first of all , the other dealership that I have been to are so small and crowded. All the associates are very nice and prompt to your needs.

I always receive great customer service and quick service times.

Service was good and speedy due to it being on a Saturday.

3rd purchase at AutoNation because of their no haggle used car pricing! Easy and non pressure atmosphere.

Mahmoud Bekheit made the buying experience painless and quick. Go see this guy if you’re looking to purchase a new Ford.

Great customer service, completed work in a timely manner

Mahmoud Bekheit made the buying experience painless and was very fair on my trade and sell price of the new vehicle. Highly recommend him!

Very easy no problems loaner was nice repairs were done in a timely manner

They did a wonderful job servicing my truck. It truly rides like the first day I bought it. Great job

Recently, we took our F150 in for a scheduled service appointment. The work was completed as promised and at the time quoted. It was an excellent experience!!

The communication with the advisor.

Excellent over all experience with all aspects this new car adventure

The service writer Jason and the tech stayed past closing time to get my truck done. Excellent communication. 100% better than my previous experience at this dealer.

My salesman Ricky was outstanding! One of the best car buying experience I have had. Will be going back to them from now on.

My daughter needed a car, so I contacted Mahmoud at AutoNation Ford and he got us what we wanted with no hassle and no pressure. We are very happy with the Ford Fusion we got.

Have taken care of recalls quickly and thoroughly. Excellent service department.

Quick job completion of oil change.

Peggy ensured that our vehicle was working properly and that our tires were in good condition

I took my 2019 F150 in for a service problem of a leaking liquid from the rear of the engine on March 3. The service rep Daunte said they could not get to the problem until the following week. He called and left a message on Tuesday March 9 that the service tech could not find anything wrong. That the liquid from the rear of the engine was caused by condensation. So basically every time I start up the vehicle a black pool of water is going to be left in my garage. I have an older F150 and 2017 escape and have NEVER had any problems. Dauante was not very accommodating and told me this something I have to live with. Not there are 2 pools of blackish water being left following the start up each day. The other is now dripping from end of the muffler. The service reps and techs do not appear to care about resolving this issue.

Awsome place and people..

Dave gave me a summary of required services at 95000 miles and had them dutifully executed while I waited in their comfortable, clean lounge. My service needs have always been taken care of at Automation Ford. Kudos to Dave and the rest of the service team!

The best place to buy or bring in your vehicle 🚗 if you are a Ford person Ask for Peggy at service counter, she will take good care of you I Love it here

Dave was great and very helpful. Overall very satisfied with every aspect of the service experience

The representative was very pleasant and kept me abreast of things that were going on with the vehicle

The service dept always goes the extra mile to ensure any issue I may have with my car is taken care of.

Service Advisor Dave Morrison took great care of me.

Called about the 2011 Toyota 4Runner for my daughter as her first car. Kyron gave me all the cash price total walk out the door price. Came in the next morning and checked out the vehicle and comprehensive test drive. Everything was just as described. Agreed on price and paid for the vehicle. They filled it up with gas and detailed the vehicle before delivering it to me that afternoon. A very smooth efficient transaction. Aloha

I like to shop online and they had current pictures of the truck I wanted with full detail. I went in the week of the crazy snow and ice on 02/18/21 and they made a point to still get there and open. I?d been looking at a truck I like and they had it. The guys there had excellent customer service and were very helpful. I went to 2 other dealerships before this and it was day and night difference in customer service. The dealership itself was nice as well and clean. I had asked about covering the back seats with something cause we lost power and had to pick up my dogs. They went out of their way to find something for me which was nice. It started to get late and I asked that they maybe ?prep? (detail) the truck at another time and I went in that weekend. When I got there they made a point to help me out right away and did not have to wait very long , which was really convenient. Overall was a very pleasant experience and they weren?t pushy in any way. I would buy another car from them or recommend to a friend.

The staff is always prompt and courteous. I have not had any issues with my car after getting serviced there. The staff always makes you feel welcomed. Love Ford AutoNation of Arlington TX

Kyron did it again. He went over and beyond to meet my expectations and got me the deal I was looking for. This is my second time purchasing a car from him in less than a year and he was great both time. I do recommend to go see him for your next car. He transferred my stuff as well as stayed late until I was done in finance. Thank you so much for everything.

Had a Ford recall repair. Started out with a communication snag, but Shawna & Don in Service Dept. were most professional and pulled off major repair in record time. Have always had positive results with Arlington Ford. Thank you

my salesman.mark castillo is very professional and has patient with us and Jason fiance man was a great person too

Paul Barnum.... best service advisor...always friendly and professional. Highly recommend ?? ?? ??????

Did a quick oil change on my car, even though they said it would take an hour and a half....Thanks again

I bought a new f250 that didn't work with the trailer light last December I went for service after I paid for extra protection plan with loaner included and they said that they can not provide a loaner I think ford was my best choice what a fool service is the worst they name to themselves managers when I ask for the manager the people at the desk said we all are managers DO NOT USE THIS AGENCY I WONT EVER COME BACK HERE WORST EXPERIENCE EVER IM A CONFIRMED CLIENT

Friendly service guys customer service is great.

Love our new Explorer Limited and service was great!

They comped the oil change because it took so long, but they were communicative and kept me updated. The Covid issues seem to affecting everything, so perhaps that?s what it was. Work seems to have been well performed, however, and very clean under the hood after all services.

Great service, personal polite and informative

I would like to offer feedback on the quality of repair from AutoNation, but they chose not to work on my car under warranty. I have a Ford Protect car warranty that clearly covered the needed work and yet AutoNation claimed it did not. I took the car to another Ford repair facility and they completed the $1,800 repair under warranty. I asked for AutoNation to call me concerning this issue and never received a reply except on Messenger which always said "Have a nice Day

I would like to offer feedback on the quality of repair from AutoNation, but they chose not to work on my car under warranty. I have a Ford Protect car warranty that clearly covered the needed work and yet AutoNation claimed it did not. I took the car to another Ford repair facility and they completed the $1,800 repair under warranty. I asked for AutoNation to call me concerning this issue and never received a reply except on Messenger which always said "Have a nice Day

These folks were terrific, I was in and out in under 30 minutes.

Had warranty repair that was needed. Service tech claimed it was not covered. Brought car to Ford repair facility that did repair under warranty. I am thinking laziness was involved or more of an incentive to not do warranty

Although I arrived 4 hrs before closing, I was the last one out the door. They were short handed in finance. Very happy with the truck, happy with their selection, as well as their test drive process, and everyone was genuinely super nice and helpful. However salesman I had appointment with was not on site when I showed up - no worries his team still treated us great and got us to the truck I was interested until he returned. Salesman also forgot to grab the second key when purchased but has since bent over backwards to get it to me (even offering to bring it to the house). The person who seats people with a salesman sat a couple at a desk that already had customers. The couple who sat down were capable of reviewing the paperwork of the couple who was being helped (the helped couple had gotten up to get drinks). Nothing was compromised and the salesman addressed it when he got back to the desk (he was with a manager I guess) but the potential was there. Speaking of drinks, although they have a vending machine for drinks, it contains no water. So the only water you can get is from a fountain or a water dispenser using cups left out in the open for everyone to access - turned off by that.

An advisor never called me back to schedule an mobile appointment to have a recall repaired. This location in Arlington sucks.

I am happy with my car buying and services at this dealership.

3 hours For a oil change and staff not friendly. The worst ever. I will definitely not be going back

While everyone in the service/parts department is great, ask for Peggy.

Paul and the service technicians did a great job. Had a couple of recall issues and routine maintenance items to be taken care of. Completed in a timely manner .

Checked my F150 in for a factory recall with Teresa Bagley yesterday. She was courteous and friendly. They got the recall taken care of in a timely manner and Teresa was quick to call me to let me know the truck was finished and ready for pickup. A very pleasant experience when having to deal with a vehicle problem. J Sexton

Auto Nation is great. Greg Plechus was awesome. If I?m ever needing another vehicle, I?ll definitely go talk to Greg.

They were very prompt and ver courteous

From the sales staff, selection of F150?s and financing, this Auto Nation Arlington Ford location is a great location for purchasing a Ford. I have other Ford location closer to where I live but I had heard this location is worth the drive.

Very pleasant experience... Mike, and all the people we spoke with were kind, courteous and very professional.

Paul Barnum, my Service Advisor, is excellent at his job. I certainly appreciate his service handling of my Ford Escape. He is a wonderful employe and representative of AutoNation Arlington. R F Keith Arlington, Texas

Very professional service!!

I recently purchased a used 2010 dodge Dakota from you recently. I wanted to let you know I am very disappointed in your work shop as there is no way the vehicle should have passed inspection in the current state, the following is a list of items found on the vehicle so far: a the front signal light was inoperative, when it was opened up the bulb had broken off in the holder , making it difficult to change , an inspection item which should have been checked the horn on the steering does not work in order to fix is going to require removal of the airbag , once again should have failed inspection. c finally and the most dangerous the rack and pinion is failing making it drift whilst driving. Needs replacing completely . I understand it is a well used vehicle but these are major items which should have been picked up during inspection. You have not responded to my requests . Very very disappointed Respectfully

I have been having my car serviced here for over 2 years and have never had a bad experience. Staff is always friendly and the facility is always clean.

Very friendly and fast service! We were in for our 60 mile check up! We will return again for our next service.

Their service rep are very nice and informed.

Service took a bit longer than anticipated, but I was provided with a loaner car, so there was no real inconvenience.

very friendly and service is good

Mahmoud was very professional. He understood what we were looking for and delivered. We didn't plan on buying but as soon as we saw the ranger we didn't hesitate. Thank you Mahmoud for your great service.

Had to take explorer in for recall repair. Ruben was prompt, friendly and professional at the intake. He gave me accurate estimate of repair time, called me to say car was ready for pickup. He even washed my car and had it waiting for me to drive off. Impressed with the service and personal care. When time to buy new car, automation Ford is where I will head to first!

Terrible service ! Rude and we will never go there again . Put a claim in without our permission and we went to another location which was so much better !

My only concern is that I called and asked how much the repairs would be and they ended up being almost twice as much as what was quoted n

Very friendly people very helpful and always helpful

Jake was a very professional, knowledgeable and courteous salesperson. It was a very smooth transaction from start to finish. Everyone was very friendly and helpful. The most uncomfortable part of the entire transaction was it was so cold in that building. The restroom was really warm and would?ve stayed in there if I could!??

Got there at 9:45 and didn't leave until 12;20. This was with an appt.

I love my new EcoSport and Jake made it as easy as possible! I could not be happier! Thanks Jake for being perfect!

I enjoyed my experience with this dealership. The associates were professional and polite. This was my 2nd time purchasing a vehicle from this particular dealership. All my Ford vehicles are purchased from here,,, GREAT PLACE !!!

Paul is the best service agent , always helpful and ready to go above what is expected!

Service was completed quickly, in less time than was quoted. Comfortable waiting area.

Service was completed quickly, in less time than quoted, comfortable waiting area.

Brought truck in for oil change and state inspection truck now has a big oil leak checked oil level technician over filled so now it’s coming out not happy but I’m very satisfied with my service writer Jamie hieland for going to get this issue resolved this issue falls on your oil change tech

Brought my truck in on wed at 3pm for oil change, issue with radio and whole consol, and the back up camera. They fixed the camera and ran a radio update. They didn?t have time for anything else. I came to pick it up right before closing the next day. I won?t be back here again.

My rep came out to greet me and handle my issue. The entire transaction took about 15 minutes.It was very efficient and professional

They're very professional and courteous.

Autonation is a ripoff i got a 2015 Ford Taurus i just had it just a little over a month when it rained it leak in the inside i had a 90 day warnty but i had to pay $185 to get the leak fix don't no if it's fix or not want know until it rain again but i thought if the car was under warranty i wasn't supposed to be charged i was told that that wasn't covered under the warranty I'm paying $21,000 for that car that leaks when it rains and the woman that took my order Peggy she was very rude i got a bad deal at your company very disappointed

Drove 30 miles to test drive vehicle I was assured was available. When I got there for my appointment, was told "the system (and the cars.com ad.) does not match "all of the upgrades, done to the truck" . In other words: we don't have the truck we told you was in stock. Then was given another vehicle to test drive, only to find out it was not the same desired engine (after the test drive)! Complete waste of my (valuable) time and mileage. These tactics are not acceptable. Sale vehicle is still listed as available!

Mahmoud did a great job explaining. Vehicle differences.

Outstanding service of my vehicle, 2013 Escape. Performed recalls as well as service update.

Purchased my new Ford Ranger from AutoNation and was the best experience I’ve ever had purchasing a new vehicle! Would highly recommend choosing AutoNation for your next purchase!

Everyone that I spoke with at the dealership was friendly and wanted to help me purchase a new Expedition. They weren?t pushy or over bearing. It was a good experience.

Great friendly knowledgeable staff gives this business a 5 star rating. COVID19 safety measures are used in the waiting service area.

Kyron sessions was friendly knowledgeable and experienced !!! Great buying experience with him!

I was looking for a used truck and found one at Autonation Ford Arlington. My sales consultant was John Banks. The morning of the day of my appointment (the day after Thanksgiving), John called to advise the vehicle had been moved to their Fort Worth dealership and he was going to have it sent back to their location. John went over and above in communicating and getting the vehicle back to their dealership. After the test drive, we decided it was the right price with the right mileage and with the options we wanted. We had been pre-approved by our credit union with a good interest rate. We worked with Jason Vallejo on financing, who thought he could get us a better rate. Jason was able to obtain a better interest rate than we obtained through our credit union. After experiencing dealerships that practice hard sell tactics and would not give a fair market value for my trade-in, this was a refreshing buying experience. Autonation Ford gave me a fair market value of my trade-in. If you are in the market for a vehicle, I highly recommend Autonation Ford for their customer-centric attitude and no pressure sales process. My wife and I are happy with our purchase and are enjoying our truck!

We took our Mustang in for service and Mr. Barnum was very caring, honest, and helpful on what we needed to get done for the maintenance visit. We had no pricing shocks and they got the car in and out very promptly. We will definitely be back to see Mr. Barnum again!

Great friendly knowledgeable staff gives this business a 5 star rating. COVID19 safety measures are used in the waiting service area.

Replaced the horn on my 2018 ford. Works great! Thanks

After spending over $2,000.00 on my vehicle in September (including Engine Performance Service, Tune Up, Oil Change. etc.) in an attempt to make sure everything was in proper working order, my "Low Oil Pressure" light came on (after about $1,200 miles). I took it back to the service department at which point I was informed I would need a new Engine Assembly that costs $9,995.00 + Tax! Extremely frustrated with the lack of accountability, I nevertheless asked how much my vehicle (2012 F-150 with 170K miles) would be worth in trade at the dealership. An appraiser called and told me it would only be worth $500.00! I had a few other dealers quote me anywhere between 2K and 4K depending on the overall condition of the engine and up to $8,500.00 if the engine was working. I immediately had my vehicle towed from AutoNation Ford and about $110.00 later I have a new oil pressure switch ($20.00 parts + $90.00 labor) and my truck is running perfectly. Very disappointed in the attempt at low-balling me by the appraiser and the service tech recommending the most expensive solution available after just spending thousands of dollars trusting AutoNation to make sure my truck was in good working order. The multi-point inspection must be a joke too, because it showed where the engine, oil, and battery checked as okay, while notating the oil pressure switch leaks (the service tech did advise the pressure switch could be replaced, for $2,500.00, but recommended against it). Very unfortunate that this wasn't caught 2 months ago, and AutoNation didn't stand behind their diagnostic work and make it right, but instead tried to scare me into spending an exorbitant amount of money while basically saying my vehicle (pictured below) was nothing more than scrap metal.

If you are looking for a sales person to work with, try Jake Andrews. He is caring and fair. Jake is a friendly guy. I had a great purchase experience with him.

Great service! Fast service! Jake is awesome. This is my 5th vehicle purchased here. Yes will be back when it is time to purchase my next!

My entire experience was a perfect! My salesperson Ricky Jessup was waiting for my arrival at my appointment. He had the car we spoke about in advance ready for me test. We politely negotiated pricing for my trade. I appreciated the no pressure approach. “Here are the numbers. You choose.” Oh and the Covid protocols were all in place and I felt I was in a safe environment.

I showed up looking to purchase a specific vehicle. I was presented with the correct vehicle quickly for a test drive, and we quickly reached a fair price, fair trade in value, and I was out the door as quickly as possible! This is my second purchase from AutoNation Ford, and I will return again!

We had the best car buying experience. Our salesperson was attentive and paid attention to our needs. The finance guy was super friendly and walked us through every aspect of our agreement.

Peggy in service is awesome! She goes above and beyond to help.

I had a great experience, I would definitely be coming back.

Service advisor and service department are excellent

Great customer service! I have had the same service advisor “Peggy Chaney” at AutoNation Ford in Arlington, Tx for the last 5 years and have always had great, honest and dependable service.

Excellent Professionals . I got an oil change and a car wash, and all my fluids top off and tire rotation it only took an hour. Very friendly. And very covid19 clean.

I had got ONE flat tire last Friday by simply running over a curb. The service lady Peggy told me I would have to pay $2400 to repair it!!! $800 for two new rims, EACH! $170 for an alignment, and the rest of the cost went to two new tires and a ?tire pressure censor?. I figured that price was insanely high and I knew for a fact I didn?t need new rims! I took it to my uncle instead, and I only needed new tires. No new rims, no alignment, tire pressure censor was just fine, light came off as soon as I replaced my tires. I even pay for a tire package which I?m not too sure what that covers because no matter what happens to my tires, I still always have to pay for them to be replaced at full price. Will never get my car serviced here again! They?re a compete scam!!!

There was no problem scheduling the service, the service rep was friendly and kept me posted on the status of my vehicle being serviced for 4 days.

I worked with Mark Castillo and I have bought a lot of trucks through the years and this was the best experience I have had. Mark went beyond the norm to find me the truck I was looking for. On top of it all he has even called after the sale to make sure everything is good.

The service people are real courteous and friendly

Service was completed timely and Don was friendly and entertaining.

I took my car in to have a single repair done, and to have a couple of other things diagnosed. Within a couple of hours, they had done all three repairs. Very happy with the service.

Everyone is very friendly and they make sure you are satisfied before you leave. I have purchased 3 vehicles from them and they have never disappointed me yet. DRIVE PINK!!!

Spur of the moment problem with starting car. Took it to Auto Nation and was resolved very quickly.

My tires were low and I needed a safety inspection o my 2014 Focus (which I bought new at this dealership ). Dave Morrison got me taken care of during their busy day with no fuss. I waited in their clean, well kept waiting area. Watched TV and charged my phone via the seat-side AC plugs. In and out in 1hour and 08 minutes! Very efficient!

Everything was great! The staff, the service, and they took my car in right away for service. Thank you AutoNation for awesome customer service!

Received a safety recall for my Ford Fusion Energi (2017). They took care of it quickly and my 21 point inspection came up clean. They didn't try to sell me additional repairs or services. I was quite pleased with their service.

Had oil filter service. Pleased with service and time of same. Service rep very helpful

The buying experience with Kyron was great, knowledgeable and friendly. Assessed my needs and put me in the right vehicle. Quick process. Followed up the next day with Crystal at Autonation Fort Worth for bed liner and Teaneau cover, and again service was flawless. Friendly and helpful. Would definitely recommend.

I took my Expedition in for its regular oil change and general overall check. I was met with the upmost professionalism by Sammy. Everything I ask the service department to check and repair if needed was completed and in a timely fashion. And as I had secured the maintenance program all of the work I had done was covered under that program.

This was by far my best car buying experience ever!!! My salesperson Mike McCormick is an absolute jewel. He was exceptionally patient with me, professional, and kind. Trust me, I?m not the easiest person to deal with but he hung in there with me. His manager even walked over and introduced himself then thanked me for choosing AutoNation for my vehicle purchase. That?s Never Happened. If I could give AutoNation 10 stars, I would. I purchased my 2018 Fiat 500X about 2.5 weeks ago and I Love My Car?? For your next car purchase, I encourage you to check this business out. I?m confident that you will not be disappointed!

Sammie is great - best one of all service personnel

All good experience with my purchase. No issues smooth process.

Paul is my go-to service rep who takes care of my cars.

Very nice people and got the job done very quickly !

I took my 2019 Transit I waited 3.5 hours for them to look at my check engine light issue was not resolved and the technician made left my seats a filthy mess. it was a wasted Saturday and my check engine light is still on. I paid 3k for platinum extended care for nothing, not to mention both services managers have yet to return my calls.

AutoNation Ford Arlington does it right! I purchased my dream truck at this location recently and was very impressed with Mr. Jake Andrews, his expertise, guidance and more importantly his professionalism and courtesy! As our Sales Representative, he and his team excelled and exceeded our expectations throughout our purchase. What is best? There assistance doesn't stop after the purchase. I highly recommend AutoNation Ford Arlington. Thank You!!

It was great the service was awesome. Everyone was very polite

Josh answered all my questions, he kept me informed of parts needed.

Quality work dependable service

In this pandemic, I am a little elderly, but I was looking for a a good used car on line with many DFW dealerships. I found the perfect car for me just about 10 miles from my house. When I went to test drive it, I was met at the door with a very nice gentleman who showed my husband and me to another very nice young man. I was raining but the car was spotless inside and out. To make it an even better experience, the car was just what I was looking for, a Chevrolet Spark. I wanted a car this small to run the few errands I do run right now. I was pleased with the price as well and purchased a service policy that will help out probably in a couple of years. I hope I don't have to use it, but it's there if needed. I do like the small car a lot but haven't really driven it except into my garage. (I just purchased in on Friday last week.) Auto Nation in Arlington is the place to go for the right price and service.

Always above and beyond customer service, Dave in service department took care of us from loaner t getting the car fixed everything was amazing.

I live in Fort Worth and drive to Arlington Ford for their great service and friendly atmosphere.

Great service department. Paul is always very helpful and thorough with the service on my F-150 and Explorer. He always gives us a heads up on upcoming service so we know what to expect on our next visit.

Augusto contacted me to buy my car as I had it listed on CarGurus. He was professional and kept his word in honoring the sale price. When I arrived with my car, Augusta did not try to change the price or buy it for less. The process was a little slow but it didn’t take too long it was worth the wait. Dealing with AutoNation was a pleasant experience.

I already know about the recall but I waited for them to tell me about it. They only told me about it when I ask and that it can take up to January next year for them to take care of it due to unavailable parts according to them.

Paul did an amazing job of helping us get the car fixed. He was transparent and efficient! Thanks so much!!!

I took my Ford Escape in for an oil change.and to check the recall on it Paul is my service advisor, who I always use , no one else, he always makes sure I am always satisfied with my car (I did buy my car there also). While I was there I purchased an extended warranty also . I wouldn't trust any where else to take my car.

I made an appointment for a simple oil change and tire rotation. When I arrived at my designated time I told them I would be waiting on not dropping it of. I was told it would be 1.5-2 hrs. I said ok because I went prepared with something to do. At the 2 hour mark I checked to see how much longer. I was told it was in the bay and would be done. shortly. An hour later and 3 hours total, it was finally done! This is unacceptable! Why bother making an appointment?!

It took a very long time to come to a deal. I sat there for 4 to 5 hours negotiating price on my trade-in which they said was worth nothing and then I check it the next day and they’ve posted it for 3000 more than they gave me. I was also told that I couldn’t get the rebates that were listed because you could only have certain rebates and you couldn’t have them all. There was nowhere on the site or anywhere else saying you cant get rebates that you qualified for or that there was a limit. I was told they would give me my rebates and then when I went back to sign as when they said I could receive these and not these after I sat there for four hours. When I would ask questions for clarification I felt like I was going in circles never getting a straight answer

Josh was very helpful, and very friendly, really liked having him help me. Thank you Josh.

The service here was excellent. Peggy took great care of me and my care. She was very detailed as to what was going on with my car and she kept me informed all the way.

Auto Nation Ford Arlington takes care of me & my Ford Fusion- they remember that I need a brake job & I will go there to get it done soon

I always used Jamie Helland for my service tech...super nice.

We sold a 2010 Malibu to AutoNation Ford after they offered significantly more than other prospective buyers. The process was efficient, simple and the dealership personnel outstanding. The facility and personnel were clearly paying close attention to COVID-19 protocols.

Recently sold our 2010 Malibu to AutoNation Ford after they gave us a $500 higher offer. The process was simple. The personnel were friendly, courteous and efficient. Facility was clean and felt safe, clearly observing COVID-19 protocols.

Quality, timely, and friendly service

Quick service and kept me informed. Friendly service!

You can trust Peggy Chaney, service advisor to make certain you receive great communication and vehicle service. Over time I have had several Ford products and the service techs here always did it right the first time.

Paul was great! He answered the questions I had and even followed up with me when the repair was finished.

Peggy has always been my go to when it is time for anything to be done to my vehicle. She is always very helpful and always takes the time to explain what my vehicle needs prior to them doing anything. She is always very professional, polite and a just a great all around person to deal with.

Good dealership. Professional sales people who did not use hard sales techniques.

Peggy in service is great. All my services have been at this dealership. Peggy has been helpful every single time. Thank you

I sold my truck there and was treated very well by Mahmoud

Mark and Justin were amazing at helping me pick the perfect car

My Service Advisor Peggy is the best ever. She Is very knowledgeable and explains it all so well. Makes car repairs so much better to have her there. I always make my appointments with her. If she ever leaves AutoNation I?m taking my business wherever she goes.

I had problem with my 2001 ford focus early July. Had rough idle. I called Ford Autonation for repair on 15 July. they scheduled me for the 24th. I googled and found that a common failure of my year focus, would be the Differential Pressure Feedback Sensor. No codes were displayed by engine status. I purchased a replacement when the car started showing codes. I replaced the DPFE Sensor, and the codes stopped as did the rough idle. New problem was low idle and stalling at stop lights. I could not find a way to adjust the idle. I didn't cancel the Autonation appointment. I took the car to repair on the 24th. I told the Advisor to change the "failure indication" from ROUGH IDLE to LOW IDLE. A few days later, he told me that several faults were indicated, including Vacuum Lines and fuel mix. Expensive (over $800). When I picked up the car, the receipt had the initial instructions of failure. It stated ROUGH IDLE, instead of low idle. I think the mechanic searched for something that would cause rough idle (even though the car was not "rough idling". I think he searched for something that would cause intermittent rough idle, instead of trying to increase the low idle. I googled Vacuum line and saw the only symptom was rough idle. After I had replaced the Differential Pressure Feedback Sensor, the car ran very smoothly. I let them do the "repair" because I was not sure what they would do if I said "no" and attempted to take back the car. I WILL NOT BE GONG BACK TO AUTONATION FORD, ARLINGTON. I figured $800 was relatively reasonable to get my car back without being degraded somehow.

Josh washed my car rotated my tires. And I only came in for a oil change!. Thanks Josh!