Recent Reviews from AutoNation Ford Arlington

I had the unfortunate experience of buying a used vehicle here. They had exactly what i wanted (which was the only on in the metroplex at the time) so I was stuck with them. The British sounding used car manager is an absolute oaf and all but yelled at me when i was confirming the vehicle was certified pre-owned. It was, but he was convinced that it wasn’t, embarrassing himself and his salesmen. He was more interested in watching a tow truck lifting up a truck that had driven off the side of a transport trailer than helping me...which was pretty cool but it made me feel like a zero. Bob, the finance guy, was unpleasant and made two mistakes on my paperwork - wrong address and wrong mileage on the title. Mike, one of the salesmen, was incredibly rude and condescending on top of lying every time he opened his mouth. The vehicle I wanted made a noise that was not normal during a test drive. He told me it was normal and that 2013 ecoboost models were especially different from all others and made that noise - but 2012 and 2014 models didn’t... come on dude. There were other little things he said that were just so ridiculous but that one comment stood out to me. The vehicle - though i love it - was full of little things that were not as they should be for a CPO vehicle, and I’m finding more every day. For example, a factory installed splash shield is missing from underneath the truck. A taillight bulb was out. A splash shield on the front left wheel is attached with one out of three fasteners. I’ll have them fix all that under warranty, but i shouldn’t have to be the one finding problems on a truck that’s supposed to be ‘as good as new’. Finally, Martin, the main salesman who helped me. He was actually fine. Nice guy, very busy with lots of customers which makes me think people know to go to him. He let me take the truck home to test drive, detailed my girlfriends car while i had the truck, and brought the truck to my house in Fort Worth because it wasn’t ready for me to take home the day i brought my money. I feel that, if he had better support from his manager, Martin would be a really really good salesman. He’s the kinda guy who, though it may take a few tries, will make it right and make sure you’re a happy customer. Would definitely buy a car from him in the future.

Mark Alar Feb 5, 2018

BE AWARE OF AUTONATION: I bought a 2013 Nissan Titan SV from this dealership in July of 2016. When I tried to trade it in for a differnt truck in December of 2017 I was informed that my truck had damage according to Carfax. I said that was impossible the Carfax was clean when I bought the truck. I still have the copy Autonation gave me when I bought the truck that says nothing about damage. Come to find out it took Carfax a whole year to report it. Now I have a truck that show damage according to Carfax and I can’t get full price for my truck. I get that’s not Autonation’s fault but here’s what gets me. When I called to speak to someone about this they passed me around like a football to about 4 different people until I got ahold of a Sales Manager. After talking to him for about 15 minutes about the situation he started trying to justify the damage and he has no idea what happened to the truck because Carfax has no detail on what happened all the report says is “Damaged Front” that’s all. After our 15 minute conversation he said well “It is what it is”. So I lost it at this point. I told him it is not what it is I will not take this laying down. I have the signed document showing where they put it through their 125 point inspection. How does a inspection specialist do a 125 inspection and not see that the front end has been repaired. How I know it has been fixed is after finding out my truck has had front end damage I inspected the front end with a fine tooth comb and noticed that the gap between the hood and fender, the drivers side is slightly bigger than the passenger side either where they didn’t get the hood square of the finder aligned properly. I can’t believed a dealership as big as Autonation would sell someone a car knowing it has been damaged because it has gone through their 125 inspection. They keep saying we didn’t know cause it wasn’t on the Carfax. I’m not buying that they knew because their techs are trained to look for damag on cars that people try to have fixed without reporting it. After the Sales Manager contacted Carfax they didn’t give him anymore information than before so once again I was told “It is what it is”. I’m so sick of hearing that. So if you are reading this and have been wronged by Autonation please reach out to the “Texas Attorney Generals office” to file a report. You can also file a report against Autonation with the “Texas Department of Motor Vehicle” they have a dealership investigation division that will look into Autonation. I spoke to a lady at the Attorney Generals office and she said they have a lot of complaints about Autonation if that tells you anything. If you don’t believe me call them in Austin and hear it for yourself. Also report them to the Better Business Bureau to spread the word about how shiesty Autonation is.

Ryan Collins Dec 9, 2017

Left my vehicle on 11-20-2017 with 3 concerns noted. Told advisor that I was going out of town and wanted to make sure my concerns weren't serious. Was told when I called to check on progress that afternoon that no one had been assigned to look at my truck. The second time (the following day) I was told that two techs had been assigned to check out my truck. The third time I was told that although there were two assigned techs, they had done nothing yet, although they really wanted to get started on it. My appointment was on the 20th but no one had been able to look at it by Wednesday the 22nd. I took another vehicle out of town. Was contacted by service advisor on Friday and told that nothing could be found wrong with the truck after the tech's test drive and analysis. Suggested that I come to the dealership some morning and ride with the tech and point out problems. It's odd that he claims a test drive was done when the mileage in/out was the same when I picked it up. I was told when I contacted the service advisor on Monday, 11-27-2017 that my cost would be $235.00. When asked for what, he said for tech service and vehicle analysis. After discussing this, the advisor said he would discount the service and I would pay only an analysis fee and my cost would be $99.00. When I arrived to pick up my vehicle, I was told there would be a no charge and everything was free. While that's appreciated, I truly think that it's because nothing was done to seriously review my concerns. There was no mileage put on the truck and although you have machines to analyze vehicle functions, if I was told that a test drive was done and no mileage was put on the truck, it creates doubt that anything else was done. Your advisor was nice and cordial and spent time with me but that didn't fix my truck. Now I will be forced to take it somewhere else to make sure my concerns are addressed, as I had to do previously when you couldn't correct my front end alignment. I've purchased at least seven new vehicles from your dealership. The salesman I normally deal with is good and works hard to please us. I've had concerns with your service department since I started doing business with your dealership. I know this will only serve to be a point in your rating system, but felt that given the opportunity, I needed to express my continued disappointment in the level of your service on a number of occasions. Although I would recommend your dealership and have done so many times, I also warn about your service department if asked.

Terral Nolen Nov 27, 2017

Christopher Booher is the service advisor that helped us with this vehicle. When we dropped the car off it had under 25,000 miles on it. The reason for the car being dropped off was the rattling noise that it is making during acceleration accompanied by tugging and jerking (it makes the noise at least 7 out of 10 times). It seemed logical that it was the transmission due to the noise only happening during acceleration. I dropped it off on November 10, 2017 and it was ready on November 13, 2017. Chris assured me that the mechanic would listen for the sound. When I picked the car up Chris said that the mechanic hooked the car up to a machine (Oasis) and said everything looks good. I asked Chris if the mechanic actually drove the car and Chris stated that he had. On the invoice it states that the mechanic did hear a “slight” shudder while accelerating. This is SOMETIMES a slight shudder but MOST times a loud rattle accompanied with jerking and tugging. So, Chris was “trying” to explain to me how an automatic transmission shifts and while shifting how it should feel to the driver. Really? If it is true that the “mechanic” heard a shuddering noise during acceleration why did they not try to locate the source or at least have an explanation? I can tell you why. Because that takes actual ingenuity and work and because the car is under warranty and it doesn’t have any leaks (yet) the mechanic is unable to take the time to investigate further. This morning I made a 3 minute video while driving the car. The noise can be heard almost every time I begin to accelerate (sometimes louder and longer than other times). And if this noise is coming from a normally functioning part on the vehicle, why isn’t it happening EVERY time? Why would this not be documented and why would they not try to explain it? I mean this is the specific reason that I brought the car in to be serviced. That might indicate that “a part” somewhere on the vehicle is not properly latched on. I find it ridiculously hard to understand that the mechanic at the Autonation Ford Service Center in Arlington, Texas (located on the service road of I20) did not feel that the noise should indicate further investigation. Maybe they only take the time to do that with their customers whose vehicles are not under warranty. Because why waste words on someone with a warranty, right? If I am to understand this company correctly, a mechanic would get a set salary or get paid by the hour not by how many vehicles they service. I mean correct me if I’m wrong. What I do know is when I dropped the car off and I told Chris about the noise, he stated to my face that he would have the mechanic listen for it and find out what the source of the noise was. So, I guess to be a mechanic at Autonation Ford Service Center in Arlington, Texas (located on the service road of I20) you need to have the skill of hooking a car up to a machine instead of being a real mechanic that actually tries to figure out the source of the noise (that they themselves acknowledge is happening). They should have the skill to tell an educated adult how to drive a car with an automatic transmission and what that should feel like to the driver, that’s a good skill. I do know, a new car shouldn’t be jerking while accelerating while making a rattling noise like that. If the mechanic would TRY to locate the source of the noise it may reduce the chance of the car having mechanical failure in the future. And because the car has a 36,000 mile warranty AND a 100,000 mile extended warranty (purchased separately) I am unable to take the car to be serviced anywhere except the Ford Service Centers (otherwise the warranties are null and void). If I was able to leave zero stars for this service center then I would do so. They don’t derserve even one! Good Job. Maybe I should leave my teaching profession and apply for a mechanics position at Autonation Ford in Arlington, Texas because you don’t really need to know how to fix vehicles as long as you can plug them up to a machine.

Kimberly Walker Nov 22, 2017

Very upset with this dealership. I purchased a 2015 F150 Platinum truck with nearly every bell and whistle on it from them and tried to schedule its first maintenance. Apparently, it's fairly easy to schedule an oil change but getting a safety recall accomplished apparently requires the moon to be at certain point in the sky and can only be arranged through a "service advisor". Each time I called, one was available to talk to me and would have to call me back. No one has ever called me back to arrange this safety recall and its been about 6 working days. When I scheduled the oil change (a couple of days ago) I spoke to "Amy" and told her if at all possible I'd like all the work to be done at one setting. She said, "that a service advisor would have to call me back". I explained to her my previous calls and dissatisfaction and she said she would mark it urgent. Guess what? Yep, you got it. No one called me. Now about the recall. The adaptive cruise control has a defect in which sudden and hard braking can occur. This happened to me on a trip across country. We were driving at around 70 MPH on a very crowded I20 heading eastbound when we attempted to pass an 18 wheeler, had multiple cars behind me, when suddenly the truck executed a massively heavy braking maneuver as I approached the rear of the truck. Needless to say, all of the cars behind me about rear ended me and each other. Very close to a disaster. So watch out for this and be safe. Get this fixed. Just not at AutoNation Ford in Arlington. I have an appointment for the oil change tomorrow morning of which I'm going to be rude and bug out on. I'm going to try a different dealership and see if their support is any better. It's disappointing to have to do this but it's my money isn't it? 3/18/2016 - Someone from Ford asked that I call that phone number to speak to the General manager directly. First, that's their general number and when I navigated to some woman she told me that the GM was out until Monday. BTW, no phone calls from a service advisor either. 3/21/2016 12:00pm - Still no phone calls from a service advisor. It really does look like these people do not take safety recalls seriously. Perhaps I should lodge this complaint with Corporate. 3/22/2016 12:50pm - Still no phone calls from a service advisor. Tried to reach one directly but got rolled over to a receptionist. I asked to speak to their General Manager and she said "He hasn't come in yet." I LOL'd and hung up. 3/22/2016 1:10pm - Called Grand Prairie Ford, got right through to a very helpful and knowledgeable lady "Crystal", researched my recall issue, and scheduled it the same day as my maintenance. She then called me back and said it would all be free including tire rotation since I had the super duper extended warranty. BYE BYE Autonation Ford Arlington. 3/24/2016 10:08am - Yesterday, someone from the dealership called and wanted to know if they could reschedule the oil change that I bugged out on. haha. I told him, "Nope, done with your dealership. Going to another one. bye bye". BTW, still no service advisor has called to schedule the safety recall.

Les Guyse Apr 10, 2017

This was absolutely the worst experience I have had at this dealership. From The time I dropped the truck off, I was treated indifferently. I pulled up in the service lane where the signs stated to go. I waited and waited for someone to come out, knowing they could see me sitting there in front of the LARGE windows. I finally went in. In the first office the person was on the phone, in the next office two men were sitting and chatting. I walked in and Lex looked up and asked me if I needed something. Yes, my car serviced. Prior to going out and even looking at my vehicle he wanted to know what all I needed and had me sign a form that it would be $99.95 to even look at the door that was stuck. I also asked that he check the drivers side blinker as I believed there was a bulb out. That done, he told me they were very busy and probably wouldn't even look at it until sometime on Monday (this was Thursday). I agreed and left the truck. He called me on Saturday to tell me that to fix the door it would be $600.00 (this is a quarter door) and that they would have to order the part. I told him to forget it and that I would have to pick up the truck on Monday as I wouldn't make it there by 5:00. I went by on Monday evening, stepped into his office, where he was again sitting and chatting, and he again asked me if I needed something. I said to pick up my truck, he just stared at me, I said the name is Russo. He said you need to just go to the cashier, they will have everything. I went to the cashier where I had to wait because he was not there. When he arrived, he found my paperwork and ran my debit card charging me $36.99. I asked him about the cost and he said everything they did was listed. I signed the receipt and was about to walk off with my keys when Lex walked up and told the cashier, you need to reprint hers. I just re-did it, do a reprint and walked off. The cashier said I wish he had told me that a while ago. He reprinted the invoice which was now $136.99. I asked him to go over what was done with me. He stated they changed the light bulb. I realize, that I agreed to the $99.95 charge to check the door, but I cannot help feeling extremely taken advantage of for basically being charged $136.99 to change a light bulb and being treated the way I was treated. Lex, never spoke to me at the cashiers stand or anything else. To make matters worse, I was told the truck would be parked somewhere out front. After looking around for several minutes, I went back in and told them someone needed to find the truck for me and bring it up, I wasn't going to spend my time searching. I also think that a $3.75 disposal fee for a tiny light bulb is ridiculous. All this said, the money $36.99 for a light bulb change might not be as much as issue if I had at least been treated decently.

kdrusso Mar 21, 2017

My wife and I wanted a used truck and we chose AutoNation Ford in Arlington because of good reviews. I figured because we were buying from a big company we wouldn’t get screwed. We got a 06 Ford F-150 drove it home and then went on vacation, when we got back the headliner to the truck was wet and stained. We also found the third brake light broken, A/C not working and pulled to the right while driving. Keep in mind I purchased this truck during summer. I called to let them know of these issues we had and they went ahead and fixed everything, so far so good. We only use this truck on weekends and now have had this truck for 5 months. We haven’t even put enough miles to make the first oil change. Now the motor needs new lifters, started, fly wheel and we found out the heater doesn’t work. We never buy the warranty but I’m glad we did. They covered the new lifters, starter and fly wheel, as far as the heater they want me to pay 1200.00 to fix it. Now I purchase this truck during the summer and now where’re in the winter time so I was able use the heater for the first time. Evidently this wasn’t working when we purchase it in the summer. The service adviser said I would needed to talk to use sale manager. I went to talk to him and explained the whole situation, in the beginning he was understanding. I then said I would love to wright a review about my experience. At this point his whole demeanor chanced and he then said, “I WAS GOING TO HELP YOU BUT NOW THAT YOU HAVE THREATEN ME I’M NOT HELPING”. My intent with the review was to let people know that the dealership was going to take care of the issues I had with the vehicle. He instead took it as a threat and he started walking always then turned around and said what was your name and that’s all I need. I got a phone call about my truck currently in service department and was told they are not covering the heater! I hope this review will help with any future buyer’s!

Joey Martinez Feb 7, 2017

I had my 2003 Ford F-150 towed into the service department at Autonation Ford of Arlington because it was not starting. After the initial diagnostic was done, I was informed that 3 of the Freeze plugs had blown out due to too much water being in the coolant tank. I had just purchased the vehicle a short 3 weeks prior, so I never once touched anything under the hood. The vehicle was purchased like that. I had decided to have the vehicle towed to the dealership that I had purchased it from. When I went to the dealership, the service adviser Charles, had a technician explain to me about the condition of the vehicle. Charles walked away as the technician asked me if I was going to have it towed. I told him I kind of have to because it's not running. The technician then told me that it was running but shouldn't be driven for long distances. After speaking with the technician, Charles came back over and showed me where to pay for the initial diagnostic charge. After paying, the vehicle was then driven up to me in the service bay. I informed the guy that I was going to have it towed so he proceeded to drive the vehicle around the dealership parking lot to look for a place to park it. After parking it, he handed me the keys. I had then decided to drive the vehicle home, since it was only about 3-4 miles away. On the way home, I heard the vehicle was making a weird clanking sound and then noticed that it was overheating. I immediately pulled the vehicle over and turned it off. I then attempted to cool the engine down by putting water into the coolant tank, which it just ran right through. I was told to check the oil, which was a cloudy color. I then determined that I would have to have it towed the rest of the way home. I had the vehicle towed back to Autonation Ford. I informed them of what had happened. I was told that the engine would need to be replaced. After waiting about a week, I was informed that the extended warranty that I had wouldn't cover anything. I was initially told that I would have to pay $996 to replace the freeze plugs to pull the engine out and replace the plugs. Now, just to pull the engine out and inspect it, it's going to run me around $1100 plus the cost of a new engine, plus the cost of some other labor fees which sounds like I'm looking closer to $6500. I think this service department is trying to pull a fast one because they figure I am a woman and I don't know any better. They are trying to overcharge me for labor and unnecessary work. I think that they knew that the engine needed to be replaced from the start but were going to try to get me to pay for the freeze plugs first and then turn around and then have me pay for the engine later. Something about all of this just doesn't seem right. I now know that the dealership should never have allowed me to drive the vehicle off nor should I have been told that it ran, just not for long distances. I later found out from someone else that a vehicle without freeze plugs shouldn't ever be driven for any distance, not even short distances. For all I know, the damage could have been done while the dealership was driving the vehicle around the lot.

Kenya Bray Jan 26, 2017

Very unhappy with the entire experience. My wife went to this location to purchase a vehicle. We waited at the dealer for over 6 hours. The Finance person tried 3 different times to get my wife to sign an extended warranty agreement, and even pulled in the finance manager into the conversation. The finance manager basically told her that her approval was based on the purchase of the warranty. After I confronted him about this he backed down. Telling the finance guy no 3 times and still have him try to sneak in the document for her to sign bothered me. I began to think of all the people I am sure he has tricked in the past, and will do in the future. After waiting an hour in the finance office over the refusal and subsequent trickery, we went to receive the vehicle. When the vehicle arrived on the lot from the porter it was very dirty on the outside. The salesman during the wait told my wife there had been 3 very small hail dents that were repair, and said the vehicle was in perfect shape after the repair. After she signed the papers, received the keys, the salesman hurried to get us the key and to have us leave. He did not offer to walk around the vehicle with us after the vehicle was cleaned. Upon inspection I noticed over 20 hail dents on the roof of this vehicle, 3 dents on the truck lid, and a couple on the hood. This vehicle had seen the full brunt of the hail storms that passed through our area. This was a supposed to be a new vehicle with no damage as claimed by the salesman. We did not take possession of the vehicle. The salesman was contacted and he tried again to get us to take the vehicle. We declined, handed him the key. He refuse both sets and would only take one set. We did not waiver and did not leave the lot with the vehicle. He said he would make sure it would be repaired. We even made him put in writing the car was damaged from hail and they agreed to repair it. In my opinion, a hail damaged vehicle is no longer in "new" condition because it has been damaged/ My wife and I decided to purchase the same model at a different dealership. She got a better car because of the features, paid less for the car, and received a much better interest rate. The dealer stayed until after pm that night to make sure the car was gassed, detailed, and in perfect condition;. The service was perfect, and we were on our way with a new car in a short amount of time. The key to the other vehicle at AutoNation Ford was returned to the manager on duty. We will not ever make a purchase from this dealer again. I do not recommend dealing with the AutoNation Ford in Arlington. The Finance department tried 3 different times to trick my wife, tried to sell her a new vehicle with undisclosed hail damage, and overall had poor service. The waiting room seats were nasty. The overall appearance in the showroom was nasty. It is a shame that car dealers continue to take advantage of woman in these days and times. My wife felt as though she could not complete the transaction without my help due to all the trickery and deception that took place. There were several wrongs committed against my wife from AutoNation Ford in Arlington, don't allow them to do the same to you.

Ken Lewis Jul 18, 2016

I received a safety recall notice a year ago - the infamous Takata airbag that explodes and sends shrapnel into your face and neck - but parts were not available. I received notification that parts were in last week, so I immediately called. After weaving my way through the automated system, a young man answered. I explained the details, and he told me he needed to speak with a service advisor to ensure they had the parts. I left my number and he promised to call me back with an appointment date. Six hours later, I called again, and found my way back to the same young man. He insisted that he had been unable to discuss this with a service advisor, yet. I was stunned, and asked him if the service advisors actually worked at that location. He assured me they did. I told him I would wait for his call. Two days later, hearing nothing, I called and worked my way to an operator and asked to speak to the service manager, Dave Morrison. They sent me to his voice mail, where I explained my frustration. Within the hour, Mr. Morrison called me back and told me that he had already scheduled me for the following week. He apologized, explaining that two service advisors had walked out on him the previous week. I pulled into the service bay on the day of my appointment at 8:30 am. As I pulled in, they lost power due to a storm. I left my car, and they promised to call me when it was done. The dealership was taken over by Autonation from Bankston the year I bought my Mustang, in 2009. It looks to me like not a dime has been put into that place since that time. Everything is faded, dingy, decrepit. I think all of the vehicles in the showroom were Mustangs - 2 Shelbys and a Laguna Seca. I didn't look at the price of the Laguna Seca, but both Shelbys had a $10,000 "Market Adjustment" tacked onto the retail price. I guess they don't really want to sell any cars at this dealership? By 2:00 pm, I called to see how they were coming. The repair still had not been started. I called again at 3:00 pm - no change. Keep in mind that this dealership is located in the heart of the DFW Metroplex, and stays open until 7:00 pm. The last thing I want to do is get a call from them at 7:00 pm to come pick up my car, and be out on a work night until 8:00 pm. So I headed to the dealership and picked my car up, untouched, at 3:30. It took about 15 minutes for someone to retrieve my car for me. I've made an appointment at another dealer. Hopefully, this time will go smoother. By the way, this is not the first bad experience I've had. The last time was a warranty repair. I was scheduled to leave the car on Monday. I had to travel for work on Sunday, and told them that, and asked if I could do an Early Bird Dropoff on my way to the airport on Sunday. No problem, I was told. When I got there on Sunday afternoon, I learned that it is impossible to get onto the property because they have gates that are locked on Sunday. That exemplifies the level of service you can look forward to from Autonation Ford Arlington.

David Stewart Jun 3, 2016

I totaled my car on 2/5/16. I have had nothing but delays since, especially when it comes to paying this vehicle off. I contacted Autonation to cancel my extended warranty, the first person I spoke with told me to wait until the car was paid off to cancel services. WRONG ADVICE, GAP will NOT cover extended warranties. Second time, I was emailed the form to cancel, which I signed and emailed back promptly. He contacts me 2 WEEKS later, asking for it. Ford Motor Credit took care of all of it for me, after I complained to them about the issues I was having with the dealership. This is the email I sent to a finance guy at Autonation Ford Arlington, Texas, after he asked for the cancellation 2 weeks later. Just FYI the car was only 5 months old at the time of total. I emailed that back to you the same day you sent it, on 3/8/2016, over 2 weeks ago. I’ve checked my sent messages and it says delivered. If you never received it, why would you wait 2 weeks to contact me? I also called the number on your emails, and there was no way to even leave you a message, so I left a message with someone else explaining the circumstances, assuming you or someone would actually do something. I contacted Ford Motor Credit and they took care of it for me. All portions of my extended warranty have been canceled and refunded to my account already, taken directly from Auto Nation. I am extremely unhappy with the service I have recieved, or lack there of. I was willing to purchase a new vehicle from Auto Nation, however, with the lack of attention I was given during this process I changed my mind. I did purchase a new vehicle from Five Star Ford on Saturday. I had to explain the circumstances surrounding the open account at Ford Motor Credit, when I explained the problems I’ve recieved, I was informed that the original dealership should have been more proactive in handling my problems, since they are the one who sold me the policy. The first time I called to try and cancel the warranty, whoever I spoke to told me to wait until GAP had paid for the car, that was the wrong advice, since GAP will not pay for extra warranties. I will not recommend Auto Nation Ford Arlington to anyone, I will most definitely recommend Five Star Ford. I will not recommend Gulf State Financial Services to anyone either, I will guide people to purchase their GAP coverage from an independent insurance agency. Sincerely,

Laura Walker Mar 24, 2016

At this point, I am irate. I went in to look for my very first financed car. I told the salesman I was on a budget and that I was looking for a car or suv under $10k, under 100k miles, and that I could only afford $200 a month on payments. He showed me a P.O.S. Ford Ranger, and I told him I wasn't interested in it. He then showed me a Hyundai Veracruz, and I immediately asked how much it was. He told me that he would have to check but knew it was under $10k. So I kept looking it over and quite honestly fell in love with it. My fiance and future mother-in-law also asked him how much it was, giving them the same response! So I proceeded to fall in love with this car. We have to wait around for about 30 minutes because they were installing a new windshield, but I finally got to test drive it. All checked out. I had the approval from my fiance as he loved it too, no major issues and it would fit my needs perfectly. When we get back, we go inside to run my credit and see what kind of financing I can get and to see what the exact price is on the car. $11,888..... Pretty far out of my budget. He says "we will work with you". I was like ok, lets see what he can do. And he still can never give me exact numbers but brings back a sheet that shows $13,888 plus all the tt&l fees etc, totaling the car out at about $15,888..... WAY out of my budget. He made the excuse that it was because of "bank fees" for me being a first time buyer. then he comes back and tells me my interest would be about 24% (CRAZY), and payments would be $350.... and acted surprised when I got upset! Then he tried to show me another car, priced at $16k! I told him I wasn't interested in looking at anything at all higher than $10k. He could either keep his word on the car I liked, or I was going home. We got ready to leave and we gave him my number and he told us he had it worked down to $224 a month. Still not low enough. My max is my max. I called them this morning, and they claimed that we were wrong about the $224, and that it was $254. I am so outraged. ALL of this could have been avoided had he just been honest and upfront in the first place! Nothing but a bunch of crooks!! I wasted my time, fuel, and credit with these guys all because they lied to me and gave me false hope!

Tennessee McConathy Mar 8, 2016

I will NEVER recommend or buy from this place EVER again. We were screwed completely. We dealt with Jake Andrews and Lance. Both were a joke and every word that came through their mouth was a lie. We have had our vehicle for a little less than 3 months. Bought it the end of September and within 40 days it started to mess up. Power steering messed up, heater quit working, and I cant even remember what else was wrong with it. We moved out of state by the time the car started to mess up and they told us if anything went wrong we could take it to a dealership near us and it'd be covered. So I took it to a local ford dealership. The ford dealership told me that the dealership could call them and give their credit card info over the phone to pay for the repairs or that we could pay for them. I called Jake and told him that they needed to pay for it because it should have been covered and that we had only had the car for a month! He told me he'd call me that evening to let me know whats going on. He told me that it was all taken care of and in the morning he would call the dealership the next morning. I GAVE HIM THE DEALERSHIPS NUMBER! He never called the dealership. I called the dealership around noon and they still hadn't heard from Jake. I called him ALL afternoon. Text him. NOTHING! Finally that evening I got in touch with Lance to complain and he told me he thought it was all taken care of. They both flipped on me and told me their was nothing they could do. So I was out of pocket the expenses. BTW the vehicle came with a center tv installed and sure enough this afternoon I got in my car and the tv had fallen out of the ceiling. So who knows how much that will cost to get fixed. AND it hasn't even been 3 months yet.... STAY AWAY FROM THEM! FAR AWAY! ALSO whenever I bought the vehicle their was a part broken. It was a simple part that was just cosmetic part that they said they would fix. They ordered the part and I was told it would be there on Monday. I had to go there anyways to sign paperwork so Monday I headed up there. I called and guess what.... NO PART! So I was told it would be there the following day. Tuesday I called and was told the part was in. I get in my car only to receive another phone call that it was the wrong part. I'm pretty positive no part was in. I was just lied to about it all. So Wednesday I get up there and my part is finally in. Another thing that rubbed me the wrong way was whenever Jake was trying to sell us the vehicle he told me that we would get a full tank of gas(my mom was with me and she heard him say it also). Whenever I went up there to sign the rest of the paper work he took my car to get the gas. When he came back with the car he told me they normally just give half a tank but since we had such a difficult time with the part ordered he filled the tank up... I would have bought the vehicle whether they gave me a full tank of gas or no gas. It was just the fact that he lied about it one way or the other. I seriously could keep going on and on about this but I have wrote enough. Seriously STAY AWAY! Also whenever you say you are going to call someone you need to call them. They shouldn't have to call you.

Kayla Breann Dec 3, 2014

I've been looking for a particular used car for about 6 months. I found a new posting for this car here in the DFW area at AutoNation Ford in Arlington. A call to the dealer confirmed the vehicle was available so an appointment was made with Dean in the Used Car sales team. This was done mid-day on Friday through the ANF Customer Relations team, who were very helpful. Time was set to be between 9 and 9:30 the following Saturday morning. The trip to ANF from my home is about 85 miles so it's a good drive. We arrived about 9:05 and after waiting a few minutes for the Sales Team to complete their team meeting, I met Dean and inquired about the car. He stated that he wasn't sure where the car was and after seating us in his office, went into his sales mangers office to discuss it. After about 15 minutes he returned and told me the car was moved the previous night to another AN dealer and they were checking on it. After a few more minutes he came back to his office and told me the car was sold. I'm pretty straight forward guy so I thanked him, told him I was surprised, not happy and went on down the road. No phone call, nor an email that the car had been moved and sold. The general attitude we received from Sales team that morning was not really being surprised that the car was moved and they didn't know about it. This is a $70K used car and I would seem to think it would make someone's radar if it was moved from the dealership selling it. It sure seem that the classic left and right hands at ANF had no clue on what was going on. My guess is there is a bigger story here but it really doesn't matter at this point. My family and I own six automobiles and I've bought and sold a dozen or so cars here in Texas over 26 years. Needless to say, this was a very disappointing first impression and sadly, the worst experience I've had with a Used Car team. I'm sure they are a well intending team but my advice is be careful. I did send the Customer Relations my feedback. I also received an email from one in the ANF team that suggested I call their Sales manager which, in my opinion, is bit of the tail wagging the dog. Buyers beware ;)

a914guy Oct 28, 2014

This Dealership is Awful.the first day i went there just to test drive a ford focus and they pressured me to buy a car when i said i was just looking for now and needed to decide what kind of car i was going to get... They brought in two different managers to pressure me into getting a car. My boyfriend finally had to say we are going to need her keys back now. I should have stayed away but i thought i would give them the benefit of the doubt. The entire time i dealt with Leon Williams. Stay far away from this guy... He called me the next day and asked if i had decided on a car. I let him know i was interested in the car i test drove. The Car was 16,500 asking price.I told him I wanted to get the car TTL for 14,000. And 4,000 for my trade in. He called back twice and i didn't answer. So he TEXTED me. Which i found to be unprofessional, but i went with it. He told me he would do 14,089 for the car and 4,000 for my trade in. I then said If you make it 14,000 even and 4,000 for my trade in I will be there in 20 minutes. He said "I owe him lunch for that" but it was a deal. I Got my father to drive down so he could be there to make sure everything went as planned. I got there signed so papers (was not shown the breakdown of the price) He took me to the finance office where i filled out paper work THEN was shown my breakdown.. WELL He had the Price HIGHER THAN THE ASKING PRICE and 4,000 dollars deducted on the CRAZY HIGH price of this car for my trade in. So i would get the car for 14,000 even. That would make the 16,500 asking price JUMP to 17,500 at least (not including TTL). how is that a deal for me..? and Leon why would i have to buy you lunch for you screwing me over. I told the manger that was not what we discussed and I had Text messaged to prove it. He simply said i'm sorry but I cant do that deal. So I walked out and told Leon to give me my keys and that he lied to me. All he could say is I dont know what you are talking about. This by far is the WORST car buying experience i have ever encountered. The Finance guy who was nice pretty much said that Leon knew what he was doing and that was why i had not been shown the papers from the beginning. I will say that i have learned my lesson.

Lilly Martiez Nov 22, 2013

This Dealership is Awful.the first day i went there just to test drive a ford focus and they pressured me to buy a car when i said i was just looking for now and needed to decide what kind of car i was going to get... They brought in two different managers to pressure me into getting a car. My boyfriend finally had to say we are going to need her keys back now. I should have stayed away but i thought i would give them the benefit of the doubt. The entire time i dealt with Leon W. Stay far away from this guy... He called me the next day and asked if i had decided on a car. I let him know i was interested in the car i test drove. The Car was 16,500 asking price.I told him I wanted to get the car TTL for 14,000. And 4,000 for my trade in. He called back twice and i didn't answer. So he TEXTED me. Which i found to be unprofessional, but i went with it. He told me he would do 14,089 for the car and 4,000 for my trade in. I then said If you make it 14,000 even and 4,000 for my trade in I will be there in 20 minutes. He said "I owe him lunch for that" but it was a deal. I Got my father to drive down so he could be there to make sure everything went as planned. I got there signed so papers (was not shown the breakdown of the price) He took me to the finance office where i filled out paper work THEN was shown my breakdown.. WELL He had the Price HIGHER THAN THE ASKING PRICE and 4,000 dollars deducted on the CRAZY HIGH price of this car for my trade in. So i would get the car for 14,000 even. That would make the 16,500 asking price JUMP to 17,500 at least (not including TTL). how is that a deal for me..? and Leon why would i have to buy you lunch for you screwing me over. I told the manger that was not what we discussed and I had Text messaged to prove it. He simply said i'm sorry but I cant do that deal. So I walked out and told Leon to give me my keys and that he lied to me. All he could say is I dont know what you are talking about. This by far is the WORST car buying experience i have ever encountered. The Finance guy who was nice pretty much said that Leon knew what he was doing and that was why i had not been shown the papers from the beginning. I will say that i have learned my lesson.

le702 Nov 21, 2013

As I consider what to write in this review, I must first say I am surprised to see any negative comments posted by Bankston Ford of Arlington customers. I purchased a 2013 Explorer XLT on Black Friday. My initial contact with this dealership was earlier the same week, when I submitted an online request. Not only did someone reply immediately by email (my desired method of communication), but I received a friendly phone call as well. Eventually, I made contact with Sales Representative Greg P., who suggested I make a quick visit to see whether he could beat the deal I was making with another Ford dealership. Upon arriving to Bankston in Arlington, I was greeted immediately by Greg P. Presenting myself as a "no BS" kind of person, Mr. P. acknowledged he was similar and assured me that he would conduct all of our business in a straightforward and professional manner. He has certainly upheld his promise in every way. Following our introduction, Mr. P. invited me to speak directly to the person responsible for appraising my trade-in, which I did, and as a result, the trade-in allowance was significantly more than the "best possible deal" offered by the competitor dealership. I spent a considerable amount of time in Mr. P.'s office as we looked online at available Explorers and discussed features and options. Never for one moment did I feel pressured or coerced like he was attempting to talk me into accepting something I did not want. In fact, before even visiting the sales lot to check out the Explorers, Mr. P. listened to my desires and priorities and worked diligently to find a vehicle that met all of my demands. Mr. P. and everyone on the sales and finance teams at Bankston Arlington are down-to-earth people who truly enjoy working with customers. They delivered exactly what I wanted and did so without any attempts to oversell, deceive, or otherwise mislead me in any way. After the sale, I worked with the aftermarket team to get window tinting. Mr. P. has followed up with me on more than one occasion over the past five days to ensure I am satisfied. We have spent additional time inside the Explorer so that he could teach me how to use the new Ford Sync software and assist me in maximizing my driving experience. In the future, I know that I can depend on Mr. P. to assist me in any way. This was a truly enjoyable experience, which I must say, is unexpected and atypical. I am a proud Explorer driver, and I will encourage my friends and family to deal with Bankston Ford of Arlington.

docnoffy Nov 28, 2012

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