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Recent Reviews from AutoNation Ford Arlington

If I can give this place 0 stars I would. I recently purchased a vehicle In Dec. it is now February and I’m already having issues. My car broke down on me on the highway so I missed two days of work. I had to spend 150 to get it towed to the dealership. They told me they would check it out. I waited for 4 hrs sitting there and when I asked the guy what is the problem he told me that they don’t have the right tools to check it and they were going to tow it to the Kia service center. It’s been 2 weeks since then and I’ve still Haven’t heard anything back. They haven’t even found out what the problem is. They told me they Would call and I’ve haven’t heard anything back from them at this point in time. I’ve already spent almost 300 dollars taking an Uber back and forth to work. This week I had to o buy rental car for 600 just to get back and forth from work. Now it’s almost time for my 2nd car payment and I don’t have my vehicle. I’ve spent too much money and I don’t even have my vehicle to drive. I had to dip through my savings (thankfully I’ve had a savings or I would be out of a car and a job too) and now my savings are basically gone at this point. I purchased this vehicle because I expected it to be reliable and not to have issues this early on. I’ve just made my first car payment this month and A week after that my vehicle broke down. Their exuse is” Well sir it is a used vehicle “ I’ve had cash cars with twice as many miles and way older ( 2003 Honda civic , 130000 miles and a 1997 Toyota Camry 180000 miles) last longer and didn’t give me issues this quickly and if it did it was definitely a lot cheaper then what I’m doing now. I’ve spent more money this month then I did my very first two cars when I had them. With them at least it was 5 months after I bought them that I started to have problems. I’ve only had this vehicle for barely 3 months and now I’ve spent over 2000 grand. Now I have to defer my payment just so it doesn’t effect my credit. I don’t want to have to pay for a vehicle that I can’t drive. I was better off sticking with my cash card. This is my first dealership and my experience has been very bad and I would not recommend this place for anyone at this point in time.

Deshawn Odom Feb 28, 2023

This dealership honored the warranty on the defective 2021 fort escape headlight lens housing. The old design allowed for a small amount of condensation to get inside the housing and had a way to evaporate it but every time it happens it dries in streaky drops or lines. My other lens will come to need a replacement as it is also the old design. My tech Joshua is 5 out of 5 stars. My only complaint is with the initial tech that greeted me at the door. He informed me my tech had been scheduled his lunch right at my appointment start time of 11am. He then went to find my tech but could not and instead of alerting another tech that I needed to be served he left me outside waiting for one hour. He never approached me to say he had or had not found Joshua. I got so impatient I turned my service ticket into an oragami chatterbox. I don’t know why it didn’t show my appointment in their system and alert the tech or why I didn’t receive a call for being what the system should have thought if I was a “no show”. A manager then noticed me and asked if I had been helped. He then got the next available tech to help me. After waiting 10 minutes behind the person in front of me we began to resolve the issue. 5 minutes into this I finally got to meet Joshua as this 3rd tech noticed him visually back in the service bay and we repeated the visual check of the defective part with Joshua. He came out and took a photo which took one minute and then he sent me home. He said ford will check out the issue and this should not be a problem for me. One week later the part was in. I dropped off the car around 11:55 am with the front customer service tech (not Joshua) and picked up my finished car at 2:17 since I got a call from Joshua. Joshua was on time even though no one had told him I had even arrived and left the car until after it was finished. The left lens housing was the only thing replaced so I was hoping for slightly faster service. Thank you goes out the mechanic who did the work. I know you must have had a lot to do that day. I really do miss the small service center at Subaru of Fort Worth when I had my forester. I feel you get missed in the crowd at these larger service centers.

Austin Reiser Dec 8, 2022

The one and only downfall of the Service Center is the lack of communication and the disinterest in making an effort to improve communication to the customer. I dropped my vehicle on a Thursday morning right as they open. I was told it would probably 3-4 days before I heard back on the diagnostic and recommended service(s). Mind you, I knew what was wrong and showed a picture of what was wrong (I just didn’t have the time nor resources and ability to fix it). But I understood they still needed to do their full diagnostic (for legal reasons). Makes sense. I still asked to clarify, “you mean 3-4 business days, right?” (again, I was dropping it off on a Thursday morning). “No, just 3-4 days,” I was told. Ok. Weekend goes by. I still figure business days. No call. On Wednesday (5th business day) I finally call. My service rep was out so opt to speak with someone else. They inform me that the system showed my vehicle was just now with a tech and that I would probably hear back that afternoon or by the next day (Thursday). Ok. Wait. No call either day. Friday morning (now the 7th business day, 9th calendar day) I call around noon. I get a hold of my assigned service person who tells me the system is now showing to be with a technician. Wait. I thought the system showed that 3 days ago? I told the person that I understand labor is short and times are extended but I was originally quoted 3-4 “days” and I was about to need to make more vehicle arrangements for a second week. This person proceeded to tell me that they are “not short in labor. Actually, a full electronic diagnostic is consistent with a 7-10 day waiting period.” Wait. You knew a full electrical diagnostic would be 7-10 days? Did you know that when I dropped the vehicle off and insisted it would only be 3-4 “days”? Or did you find out during that week and just didn’t bother to at least call me and update me that it would be longer? That I had to be the one to call each and every time to get some sort of update well after the many quoted times? After hearing this, the service representative then gives me a very that’s-the-way-it-is shrug of a response and tells me they will try to call me by the afternoon. To their credit, I was called that afternoon with partial info. The next morning I received the rest of the information and gave the ok for certain repairs (including the one I pointed out originally). Again, to their credit they finished the work and had my vehicle to me by Thursday (11 business days and 15 days in total). Would I have been upset at waiting all this time? Not if I was communicated right from the beginning what to expect. Or at least receive a call several days in to at least tell me that things were running behind but would get to my vehicle soon. The lack of communication and my perception from the interaction with at least 6 different employees there was of no concern to communicate and no urgency to do so for the customer. I definitely will not be returning to this location and will make sure my friends and family avoid this place at all costs.

Pedro Cortes May 10, 2022

This is probably the last time I will ever by a car from this store. To summarize: Customer service was HORRIBLE (Except for Mike Halasa), and the car I bought has issues. THE EXPERIENCE: Initial sales person I dealt with, kept a fine line of communication, until he started getting frustrated, and decided to send a disrespectful text that reflected his frustration. I decided to stop communication with him, called the dealership and spoke to a Sales Manager, Matt. I told Matt I do not want to deal with that salesperson anymore, but I am ready to come in next day first thing in the morning and buy the car. I sent him my drivers license, and insurance, and asked him to have as much as ready as possible so I can test drive the car, do paperwork and leave. When I get to the dealership, Mike greets me, tells me Matt is not in because of some kind of emergency. He did not inform anyone about my arrival or have anything ready. Mike had to start from scratch. John the finance manager wasn't difficult to work with, but was very unpleasant. It was like he wasn't happy I brought my pre-approval for financing. Was a very quiet and cold financing experience. At least he didn't try to push me in to buying anything which I appreciated. Spend about 3 hours total at the dealership before I drove out. THE PRODUCT/CAR (2015 Audi S8): The car test drove fine, and basic visual inspection seemed okay as well. After I bought it, I took to an Audi specialist, that gave me a bill of over $3k in repairs. 1.The front control arm bushings were leaking and needed to be replaced. 2. Front headlight washer was leaking and needed to be replaced. 3. Entire rear brakes needed replacement. 4. 12v socket not working. 5. Autonation used an aftermarket windshield (i know this because they had the STICKER on it), and did not bother recalibrating the adaptive cruise control camera. So their "rigorous inspection process" is BS, and you should DEFINITELY use a third party to inspect the vehicle before you buy it. I will definitely be doing it next time.

Jerold Varghese Oct 27, 2021

If I could give 0 stars, I would. What a terrible experience my mother and I shared yesterday. We arrived at AutoNation Ford in Arlington around noon with the intent to test drive 4 vehicles. We were greeted and approached by a new employee, Ivan. He was so new, he didn’t even have his Ford polo or business cards yet. However, Ivan was the ONLY employee who seemed to care about servicing us. Ivan asked the typical series of questions when considering a new car. He was very thorough and personable. He informed us that we’d only be able to test 2/4 of the vehicles I wanted, due to one recent sale and the other being in Fort Worth. That’s fine. Ivan’s trainer, Mark Castillo, then involved himself in the process. I already shared my wants- one of them being a newer used vehicle (2019-2020), “the newer the better” to Ivan. However, Mark tells him to show us a 2018 Edge, because it’s “super clean” and ironically Mark informs us that he was the previous owner. Not what I wanted, but sure I’ll drive it. Mark asks me if he can make me the deal of a lifetime, would I be willing to buy it. And I said it would have to be one hell of a deal and one hell of a car. It takes forever for Ivan to get the keys, but that’s fine, we were patient. Upon initial inspection of the car, my mother and I knew this wasn’t the “car of a lifetime”. The exterior paint was damaged on the tail rear and right front. One of the tires (also on the right) was significantly duller than the others…in other words, we could tell it had been in some kind of accident. Nonetheless, I gave it a local spin. Unfortunately, due to his inexperience, Ivan really couldn’t answer many of our questions as it related to different features. I won’t fault him for that, because I already knew enough about the vehicle and he is new. But even the CarFax provided in the vehicle wasn’t current. For example, there was a 12k difference in the reported mileage on CarFax and the odometer. We return to Ivan’s cubicle and Mark inquires our thoughts on the vehicle. I guess he was surprised that we…didn’t like it. So he tells Ivan which Explorer to pull for us next. It took Ivan twice as long to bring up this car than the first. I’m talking close to a 30min. wait. So I just knew THIS would be the vehicle I’d have to take home with me! WRONG. 1st red flag- Ivan warned us that the interior “needed some work”. 2nd red flag- There wasn’t a pricing sticker in the window of the car. 3rd red flag- The interior contained Cheesecake Factory food containers and half eaten FOOD was out on the floors and seats, front AND 2nd row!! It was sticky. It smelled. My mom literally had to warn Ivan not to sit in one of the seats because the food would stain his shorts. It was absolutely disgusting and unsanitary! I didn’t even want to test drive it. But for as long as we waited, I also didn’t want to refuse this one. Because who knows what the next one would look like. We’d gone from bad to worse. This Explorer was over driven and the ride was terrible. When we came back inside, they had us wait again to draft up a sales pitch, as if nothing was wrong with either vehicle! When we shared our horrifying experience with Mark and Ivan, they had nothing to say. We were there for THREE hours. Those were the best vehicles you all could show us? Is that what you show potential customers?! AND during Covid-19?! Maybe they didn’t want our service? As a Black female, coming from a family of sole Ford car drivers (70 years+ for my family), and A-plan carrier, my mother and I have NEVER felt more insulted and disrespected by a dealership experience. I feel so bad for poor Ivan being trained by Mark Castillo. He won’t get any sales showing folks cars like those. I was actually a previous customer of AutoNation Ford for services, and now I won’t be returning to Arlington for service OR a sale.

Melanie Alexander Sep 18, 2021

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